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Production Support Specialist

OpenText -
Cork, County Cork

Apply Now

Job details

Qualifications

EDI
Technical support
Analysis skills
Organisational skills
Communication skills

Full job description

AI-First. Future-Driven. Human-Centered.
At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.

Your Impact

As a Production Support Specialist, you will be part of a customer-focused support team delivering reliable and professional technical assistance for enterprise software solutions. This role is ideal for individuals who enjoy detailed technical analysis and structured troubleshooting across product functionality, system configurations, and customer environments.
You will act as a trusted point of contact for customers, ensuring issues are accurately captured, technically assessed, and progressed efficiently—directly contributing to a consistent, high-quality support experience.

What the role offers

Hands-on experience supporting enterprise-scale applications and integrations
Exposure to live customer production environments and system interactions
Opportunities to strengthen technical diagnostics and troubleshooting skills
A collaborative team environment with access to experienced engineers
A role combining technical problem-solving with direct customer engagement
Hands-on experience with EDI, messaging platforms, and data integration concepts using OpenText B2B Integration Essentials (formerly Freeway)

What you need to succeed

1–3 years’ experience in a technical support, service desk, or customer-facing technical role
Strong analytical and problem-solving skills with a methodical troubleshooting approach
Ability to interpret technical symptoms and relate them to system or configuration behaviour
Clear communication skills for explaining technical findings to both technical and non-technical audiences
Experience using incident or case management systems and supporting customers via phone and written channels
Strong organisational skills, a proactive team mindset, and commitment to customer service

One last thing

OpenText is more than just a corporation; it's a global community where trust is foundational, the bar is raised, and outcomes are owned.

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.
If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket atAsk HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

Apply Now

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integration specialist jobs in cork, c

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