Introduction
MF Services has been a trusted provider of Automatic Door, Parking and Security System solutions for over 40 years. Built on a reputation for quality, reliability and exceptional customer service, we support a diverse portfolio of clients across commercial, healthcare, retail, industrial and public sector environments.
As our business continues to grow, we are seeking an experienced and proactive Operations Manager to oversee the delivery of our service contracts and ensure compliance with Service Level Agreements (SLAs) across our Parking Systems, Security Systems and Automatic Door divisions.
The Role
The Operations Manager will play a key role in ensuring the efficient delivery of maintenance, repair and reactive service activities while maintaining the highest standards of customer satisfaction. You will be responsible for managing service performance, coordinating operational resources and acting as the primary escalation point for contract-related issues.
Key responsibilities include:
- Managing the delivery and performance of Service Level Agreements (SLAs) across all contracted client sites.
- Monitoring service performance metrics and implementing improvements to ensure contractual obligations are consistently achieved.
- Acting as the primary escalation point for operational and service-related issues, ensuring prompt resolution and effective communication with customers.
- Coordinating service engineers, subcontractors and support teams to deliver efficient and high-quality service.
- Managing planned preventative maintenance schedules and reactive service activities.
- Producing regular operational and performance reports for customers and senior management.
- Identifying opportunities for service improvements, contract enhancements and operational efficiencies.
- Ensuring accurate contract administration, including quotations, variations, out-of-scope works and invoicing requirements.
- Supporting the mobilisation of new service contracts, system upgrades and additional service offerings.
- Maintaining comprehensive service records, site documentation and compliance information.
- Building strong relationships with key customers and stakeholders to ensure long-term client satisfaction and retention.
The Candidate
The ideal candidate will have a strong operational management background within a technical or Security service environment and demonstrate excellent leadership, communication and organisational skills.
We are looking for someone who can:
- Take ownership of service delivery performance and customer satisfaction.
- Lead and coordinate multidisciplinary operational teams effectively.
- Prioritise workloads and respond calmly in a fast-paced environment.
- Analyse operational data and implement improvements to drive service excellence.
- Build strong working relationships with customers, suppliers and internal teams.
- Ensure contractual obligations are met while maintaining commercial awareness.
Experience & Skills Required
- Proven experience in a Site Manager, Operations Manager, Service Delivery Manager, Contracts Manager or similar role.
- Experience within the automatic doors, security systems, parking systems, building services or related technical sectors would be highly advantageous.
- Strong organisational, reporting and problem-solving skills.
- Excellent customer relationship and stakeholder management abilities.
- Proficiency with service management, CRM and ERP systems.
- Full driving licence.
The Package
- Competitive salary based on experience.
- Company Vehicle
- Company pension scheme.
- Flexible working arrangements.
- Professional development and career progression opportunities.
- Supportive and collaborative working environment.
- Opportunity to join a well-established and growing organisation with an excellent industry reputation.
Job Types: Full-time, Permanent
Pay: €40,000.00-€50,000.00 per year
Benefits:
- Company car
- Company pension
- Work from home
Work Location: Hybrid remote in Wilton, County Cork
