Find Global account relationship manage Jobs in Cork, C

Customer Success Manager (Cork, Ireland - Hybrid)
Quest Software —Cork, County Cork
- From €74,320 a year
- Full-time
- Salesforce
- Master's degree
- Bachelor's degree
1d
Global Indirect Sourcing & Contracts Lead (PDx)
GE HEALTHCARE —Cork, County Cork
- Weekend availability
- Hybrid work
- English
- Contracts
- Construction experience
3d
Team Leader | Customer Support | Cork office
TELUS Digital —Cork, County Cork
- €36,400–€40,000 a year
- Microsoft Excel
- English
- AI
Quick apply
Enterprise Program Manager – Ireland (Temporary Position, 18months)
Agilent Technologies Ireland Limited —Cork, County Cork
- Full-time
- Customer service
- English
- Project management
- Employee stock purchase plan
- Annual leave
Global Travel, Expense & Card Programs – Senior Specialist
Gilead Sciences —Cork, County Cork
- Full-time
- Microsoft Excel
- Analysis skills
- Continuous improvement
10d
Senior Client Manager (French-speaking)
OpenText —Cork, County Cork
- Sales
- English
- Leadership
Inside Sales Representative MM, Bilingual (German) - DACH
Keeper Security —Cork, County Cork
- Bilingual
- Google Suite
- Sales
- Sick pay
Demand Generation Marketing Manager — EMEA
Trellix —Cork, County Cork
- Salesforce
- English
- Marketing
- Annual leave
HR Operations Specialist, Employee Care International
McKesson —Cork, County Cork
- €50,300–€83,800 a year
- Monday to Friday
- Bachelor's degree
- Continuous improvement
- Conflict management
7d
Sr. Customer Support Engineer (Spanish Speaker)
Logitech —Cork, County Cork
- Full-time
- Spanish
- Azure
- Customer service
- Work from home
Vendor Account Executive (Multilingual with German)
TELUS Digital —Cork, County Cork
- €35,900 a year
- Full-time
- Sales
- English
- Presentation skills
- Relocation assistance
Quick apply
Sr. Associate, Employee Care - Benefits & Leave of Absence
McKesson —Cork, County Cork
- €38,300–€63,800 a year
- Monday to Friday
- Customer service
- Bachelor's degree
- Conflict management
- Annual leave
7d
Revenue Accountant - 12 Month Fixed Month Contract
Proofpoint —Cork, County Cork
- Full-time
- Microsoft Excel
- Bachelor's degree
- Accounting
9d
Cash Management Specialist
Gilead Sciences —Cork, County Cork
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
12d
Talent Acquisition Specialist
Catalyx —Cork, County Cork
- Full-time
- Recruiting
- In-person
- Communication skills
Quick apply
8d
Account ManagerClient Services · Dublin, Ireland
Grouper Technology - Reseller Account —Cork, County Cork
- €45,000 a year
- Communication skills
Quick apply
PWS Sales Manager - Data Centre Solutions
Emerson —Cork, County Cork
- Full-time
- Sales
- Employee assistance program
Shop Lead
Wurth Ireland —Cork, County Cork
- €45,200 a year
- Full-time
- Sales
- Supervising experience
- No degree
- Annual leave
- Employee assistance program
Quick apply
Operations Manager
Catalyx —Cork, County Cork
- Full-time
- Engineering
- Analysis skills
- Bachelor's degree
Quick apply
Director, IT Finance & Controlling (FICO)
Gilead Sciences —Cork, County Cork
- Full-time
- Oracle
- ERP systems
- Bachelor's degree

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Customer Success Manager (Cork, Ireland - Hybrid)

Quest Software -
Cork, County Cork

Apply Now

Job details

Full-time
From €74,320 a year
1 day ago

Qualifications

Salesforce
Master's degree
Bachelor's degree
Conflict management
SaaS
AI
Leadership
Communication skills
Active Directory

Full job description

Overview

Customer Success Manager (Cork, Ireland - Hybrid)

Your AI strategy is only as strong as the data behind it. Quest Software builds the foundation for enterprise AI with solutions in data governance, cybersecurity, and platform modernization. More than 45,000 companies — including 90% of the Fortune 500 — trust Quest to solve their most critical challenges. From securing identities and modernizing platforms to preparing data for AI, we help enterprises unlock their full potential.

As the Customer Success Manager, you will be accountable for the performance, engagement, and professional development of a team of Strategic & Enterprise Customer Success Managers supporting Quest's most strategic accounts. You will empower the team to deliver superior customer experiences, manage escalations, and drive measurable business outcomes. You'll also serve as a key partner to cross-functional stakeholders across Sales, Renewals, Product, and Support to ensure strategic alignment and continuous improvement.

Responsibilities

Team Leadership and Development

Lead, mentor, and support a team of Strategic & Enterprise Customer Success Managers to deliver consistent and high-quality customer experiences.
Provide regular coaching, performance feedback, and career development planning for each team member.
Foster a culture of accountability, growth, and customer-centric thinking within the team.
Create onboarding and ongoing enablement programs to elevate team capabilities.

Customer Success Strategy and Execution

Manage the team to strategic goals and KPIs for adoption, retention, value realization, and customer health.
Review and guide the creation and execution of customer Success Plans and Executive Business Reviews (EBRs).
Oversee engagement for key customers, ensuring value realization, risk mitigation, and long-term success.

Operational Excellence

Monitor and report on key performance indicators, including renewal rates, GRR/NRR, customer satisfaction, and CSQL generation.
Champion the adoption and utilization of Gainsight, Gong, Aviso, and Salesforce for tracking engagement, customer health, risk, and expansion signals across the team's book of business.
Lead and scale Customer Success initiatives and process improvements to drive team efficiency and effectiveness.
Serve as an escalation point for critical issues, ensuring swift resolution and customer advocacy.

Cross-functional Collaboration

Work closely with Sales, Support, Product Management, and Renewals to align on account strategies and customer needs.
Partner with the broader Account Team, including Sales and Renewals, on expansion opportunities and coordinated account planning.
Surface product feedback and customer insights to influence roadmap prioritization and innovation.

Qualifications

Bachelor’s or Master’s degree (or equivalent experience)
Minimum of 5 years of experience managing or leading a team in Customer Success.
Minimum of 5 years of professional experience in Customer Success in an enterprise SaaS environment (required).
Proven ability to manage executive-level relationships, including VP/CxO stakeholders.
Demonstrated experience coaching teams on customer engagement strategies and driving customer value realization.
Proficient in assessing customer health, identifying risk, and building risk mitigation plans.
Proven ability to drive expansion deals in partnership with the broader Account Team to grow existing accounts.
Familiarity with enterprise IT environments, particularly Microsoft, Active Directory, Entra ID, and/or SaaS transformation.
Exceptional communication, interpersonal, and conflict resolution skills.
Experience with Customer Success tools (Gainsight, Gong, Aviso) and Salesforce CRM required.

Preferences

Experience in transformational Customer Success projects or experience where products shift from On-Premise to SaaS.
Previous Customer Success experience in a company with B2B Software.
Knowledge of AI tools and practices to streamline Customer Success operations.

In compliance with the EU Pay Transparency Directive, the compensation for this role will start from EUR 74,320 annually. Actual compensation will vary based on experience, qualifications, and performance. If eligible, commission or bonus is governed by a formal corporate plan. Benefit offering is based on a country-by-country basis.

At Quest, your work makes an impact. You’ll help organizations get AI-ready while building your career with a truly global team of high-performing, passionate innovators.

Quest is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind:

Quest is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Quest are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, or belief, national, social, or ethnic origin, sex (including pregnancy), age, physical, mental, or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union, or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Quest will not tolerate discrimination or harassment based on any of these characteristics. Quest encourages applicants of all ages.

Come join us.

Job seekers should be aware of fraudulent job offers from online scammers and only apply to roles listed on quest.com/careers using our applicant system. Note: We do not use text messaging or third-party messaging apps like Telegram to communicate with applicants, so please exercise caution if you are approached in this way and only interact with people claiming to be Quest employees if they have an email address ending in @quest.com.

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Apply Now

Refine Your Search

global account relationship manage jobs in cork, c

Customer Success Manager (Cork, Ireland - Hybrid)

Global Indirect Sourcing & Contracts Lead (PDx)

Team Leader | Customer Support | Cork office

Enterprise Program Manager – Ireland (Temporary Position, 18months)

Global Travel, Expense & Card Programs – Senior Specialist

Senior Client Manager (French-speaking)

Inside Sales Representative MM, Bilingual (German) - DACH

Demand Generation Marketing Manager — EMEA

HR Operations Specialist, Employee Care International

Sr. Customer Support Engineer (Spanish Speaker)

Vendor Account Executive (Multilingual with German)

Sr. Associate, Employee Care - Benefits & Leave of Absence

Revenue Accountant - 12 Month Fixed Month Contract

Cash Management Specialist

Talent Acquisition Specialist

Account ManagerClient Services · Dublin, Ireland

PWS Sales Manager - Data Centre Solutions

Shop Lead

Operations Manager

Director, IT Finance & Controlling (FICO)

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Cross-functional Collaboration

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