Pharmaceuticals Customer Service
Company & Role Description
Founded in 2002, Tanner Pharma Group is a specialty service provider in the biopharmaceutical industry focused on improving patient access to medicines on a global basis. Tanner Pharma offers its biopharmaceutical partners a portfolio of four distinct service offerings that span the product lifecycle from clinical development to commercialization. With its global headquarters in Charlotte, North Carolina and offices in the United Kingdom, Switzerland and Ireland, Tanner Pharma is in a phase of rapid growth.
The purpose of this role is to provide high-quality service to Tanner Pharma customers. The Customer Advocate serves as the primary point of contact with Tannercustomers, pharmacists, and physicians. This roleis required to work closely and constructively with key internal stakeholders within Tanner to deliver consistently high standards of service to Tanner’s customers and facilitate clear and regular communication.
Role Accountabilities
Expected Responsibilities for the Pharmaceuticals Customer Advocate are:
Customer Service
- New customeraccount creation.
- Provide information to customers on country-specific and program-specific requirements
- Resolve simplecustomer problems and analyze customerservice needs
- Liaise with ProgramManagers, Logistics, Quality, and management teams as required to provide the best customerexperience possible. Serve as liaisonbetween customers and the internal key stakeholders within Tanner.
- Receive and processincoming telephone calls,e-mails, and faxeson time.
- Provide quotes to customers for products and services.
- Communicate program-specific requirements to customers, physicians, and pharmacists.
- Ensure orders &enquiries are processed promptly.
- Place vendor PurchaseOrders, liaise with the supplieras needed, and proactively follow up with the supplier on any issues or delays.
- Process order invoices in a timely and accurate manner
- Liaise with TannerLogistics for shipping, ensuring all requireddocumentation is available.
- Track and ensure that each deliveryis timely and close out each shippingtask with Proof of Delivery; proactively communicate with customers about delays and issues related to shipments.
- Support TannerProgram Managers with data collection activities
- Respond to customerenquiries regarding orders,service needs, productcomplaints, customer accounts, deliveries and back orders or triage as appropriate.
- ensure high standards of accuracy from quotation requestto order receiptto final delivery.
Desired Candidate Profile & Capabilities
Required:
- Demonstrated experience in a customer service role, with the advantage of working in healthcare (Pharmaceuticals or Allied Services a big advantage)
- Based in Cork, Ireland
- One additional European language preferred (German, Spanish, Italian or French)
Soft skills:
- Customer Orientation: The ability to demonstrate concern for satisfying one’s external and/or internal customers.
- Communication: Able to communicate in a clear, appropriate, effective, and efficient manner in various situations (1:1 or group settings, verbal& written) Works well with a team to achieve a common goal.
- Time Management: The ability to effectively prioritize tasks and presentgreat time management and organizational skills.
- Detail-Oriented: Ability to accomplish/complete tasks while demonstrating a thorough concern for all the areas involved, no matter how small.
Compensation & Benefits
· Salary commensurate with experience
· Attractive performance incentive plan
· Vacation, Volunteer and paid sick leave
Tanner Pharma Group’s Core Values: Everything we do at Tanner Pharma Group is dictated by our values. We take them very seriously, and we're proud of this unwavering commitment.
Check out http://www.tannerpharma.comto view our core values and learn more about our company.
Candidates may be required to organize reference calls upon request. Confidentiality will be respected. Additionally, Pre-employment drug and background screening will be required.
Tanner Pharma Group is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.
Job Type: Full-time
Job Type: Full-time
Pay: €40,000.00-€50,000.00 per year
Benefits:
Shift:
Language:
- One additional European language besides English (required)
Work Location: Hybrid remote in Cork, County Cork (T23)
