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Front Office Coordinator & Mortgage Administration Executive

The Mortgage Architect
Carrigaline, County Cork

Quick apply

Job details

Permanent | Full-time
12 hours ago

Benefits

Bike to work scheme
Company pension
Company events
Sick pay
On-site parking

Qualifications

Social media management
Customer service
English
Microsoft Office
Calendar management
Organisational skills
IT
Communication skills
Banking

Full job description

About Us

We are a growing mortgage broker and financial services firm committed to delivering a professional, responsive and customer-focused experience for our clients. We assist customers through every stage of the mortgage journey, from initial enquiry, to mortgage drawdown.

We are seeking an enthusiastic and organised Front Office Coordinator & Mortgage Administration Executive to join our team. This role is ideal for someone with a positive “can do” attitude who enjoys dealing with people, is eager to learn and wants to build a long-term career within financial services.

No previous mortgage or financial services experience is required, although experience in the sector would be a distinct advantage.

The Role

This is a varied position where you will be the first point of contact for clients while also supporting the team with mortgage application processing and day to day office operations.

The successful candidate will receive training and will have the opportunity to develop knowledge and responsibility within the mortgage application process over time.

Key Responsibilities

- Welcoming clients and managing front office duties in a professional manner

- Answering telephone calls, responding to emails and managing general enquiries

- Scheduling appointments and managing advisers’ calendars

- Assisting with the preparation and processing of mortgage applications

- Gathering and organising client documentation

- Liaising with clients, lenders, solicitors and third parties for updates and outstanding items

- Maintaining accurate client records and CRM systems

- Supporting the team with office administration and compliance related tasks

- Assisting with the company’s social media presence and online content

- Helping to ensure an excellent customer experience throughout the mortgage journey

- Supporting general marketing and administrative activities as required

Skills & Experience

Essential

- Excellent communication and interpersonal skills

- Fluent spoken and written English

- Strong organisational skills and attention to detail

- Positive, proactive and professional attitude

- Strong customer service skills

- Good IT skills including Microsoft Office

- Ability to multitask and work in a fast-paced environment

- Willingness to learn and take on responsibility

Desirable

- Previous experience in administration, reception, customer service or office support

- Experience within financial services, banking, mortgages or insurance

- Experience using CRM systems

- Social media content creation or management experience

- Understanding of the mortgage process

What We Offer

- Full training and support

- Opportunity to build a career within financial services and mortgages

- Friendly and supportive working environment

- Career progression opportunities (if desired)

- Modern office environment

- Competitive salary based on experience

How to Apply

Please send your CV along with a short cover note outlining why you would be a good fit for the role to [email protected].

Benefits:

Bike to work scheme
Company events
Company pension
On-site parking
Sick pay

Work Location: In person

Quick apply

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broker jobs in cork, c

Front Office Coordinator & Mortgage Administration Executive

Technical Operations & Site Reliability Engineer (SRE)

IT Integration Delivery Lead

IT Integration Architect

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