Change Management Specialist - EHR Implementation
Location: Ireland (Hyrbid)
Job type: 12 month fixed term (September 26 - September 27)
Overview of role:
Reporting to the Change Management & Communications Lead, the Change Management Specialist will support the delivery and embedding of change initiatives across the EHR programme. This role will focus on organisational readiness, stakeholder engagement, communications support, and adoption activities to support successful implementation of MEDITECH Expanse across all sites. The successful candidate will work closely with clinical, operational, business, technical, and programme stakeholders to ensure that change impacts are identified, managed, and effectively implemented throughout the programme lifecycle. This role will also support the coordination and delivery of future-state workshops, helping to ensure workflows, organisational impacts, and operational changes are captured, communicated, and embedded effectively across the programme. This is a 12-month fixed term contract
Primary Duties and Responsibilities:
Responsibilities
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Support delivery of the programme-wide change management strategy
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Assist in organisational readiness and adoption activities across all sites
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Support stakeholder engagement and communications initiatives
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Coordinate and support future-state workflow workshops
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Work collaboratively with clinical, business, technical, and operational teams
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Support training readiness activities alongside the Training team
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Assist in monitoring programme readiness and adoption progress
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Contribute to communications planning and delivery across the programme
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Support Go-Live readiness and post-Go-Live stabilisation activities
Specific Accountabilities
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Conduct change impact assessments across workstreams
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Support development and execution of change readiness assessments
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Coordinate logistics, communications, and outputs for future-state workshops
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Support development of future-state workflows and operational processes
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Identify stakeholder impacts, resistance points, and adoption risks
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Contribute to stakeholder analysis and engagement planning
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Support development of SOPs aligned to future-state workflows
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Assist in development of communications materials, FAQs, user guidance, presentations, and programme updates
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Track and report on adoption KPIs and readiness indicators
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Support alignment of change activities with programme timelines
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Assist with Go-Live planning, readiness activity, and hypercare support
Qualifications & Experience:
Qualifications & Experience
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Undergraduate degree in a relevant discipline (e.g. Business, Healthcare, HR, Organisational Change, Communications, or similar)
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Experience supporting change management within large-scale transformation or digital programmes
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Experience coordinating stakeholder engagement, communications, and organisational readiness activities
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Experience facilitating workshops, meetings, or operational engagement sessions
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Strong organisational, coordination, and communication skills
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Experience developing presentations, communications materials, and programme updates
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Ability to build strong working relationships across clinical, operational, business, and technical teams
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Experience working within healthcare, or digital transformation programmes is desirable
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Understanding of change management methodologies such as ADKAR, Prosci, or similar frameworks
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Experience supporting future-state workflow development, Go-Live readiness, or system implementation activities is advantageous
Preferred Skills & Attributes
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Strong stakeholder engagement and interpersonal skills
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High level of organisation and attention to detail
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Ability to work independently while collaborating effectively across teams
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Comfortable working in evolving programme environments with changing priorities
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Proactive, adaptable, and solutions-focused approach
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Strong facilitation and coordination capability
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Ability to translate complex programme activity into clear and engaging communications
This job description is intended to be an outline of the areas of responsibility. As UPMC and the post holder develop, this job description may be subject to review in light of the changing needs of the business.
Equal Opportunity Statement and Benefits
UPMC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
At UPMC we provide a total rewards program that is not only market competitive, but fair and provides growth opportunities for all our colleagues.
Benefits – Fully paid maternity and paternity leave for new parents. Competitive Pension Plan, company funded Death in Service Benefit x 3 times. Critical Illness cover for all employees up to the age of 66.
Performance and Recognition – Rewards for performance that supports the goals and mission of UPMC through our annual ACES programme.
Work-Life Balance – Enhanced annual leave up to a maximum of 27 days. Flexible working opportunities to support you to work around external family commitments.
Development and Career Opportunities – Opportunities for each employee to reach their career goals through continued learning and/or advancement.
About UPMC
UPMC is a renowned multinational academic medical centre committed to delivering people-focused care that’s close to home. Headquartered in Pittsburgh and affiliated with the University of Pittsburgh Schools of the Health Sciences, UPMC shapes the future of health through clinical and technological innovation, research and education. UPMC expands its expertise globally, bringing world-class care across continents through its UPMC International division — an owned and operated network of hospitals and ambulatory care centres in Italy, Ireland and Croatia. UPMC International brings new access to the signature specialty services of UPMC Hillman Cancer Centre, UPMC Sports Medicine and others to more people in more places around the world.
In Ireland UPMC has provided high-quality healthcare in the South East since 2006. UPMC’s operations in Ireland now include UPMC Whitfield Hospital in Waterford, UPMC Sports Surgery Clinic in Dublin, UPMC Kildare Hospital in Clane, and UPMC Aut Even Hospital in Kilkenny. Outpatient care is available at the UPMC Carlow Outreach Centre, UPMC Hillman Cancer Centre radiotherapy locations in Waterford and Cork, UPMC The 4th Practice in Mallow, and across UPMC Sports Medicine Clinics in Dublin, Waterford, Limerick, Tipperary, Cork, and Mayo. UPMC has also established a nationwide Concussion Network. UPMC's Global Technology Operation Centre is based in Kilkenny.
