Find Front desk agent Jobs in Cong, Mo

Reservations Agent
The Lodge at Ashford —Cong, County Mayo
- Weekend availability
- Hospitality
- Microsoft Office
- Hotel
- Employee assistance program
Quick apply
Reservations Agent
Ashford Castle —Cong, County Mayo
- Weekend availability
- Hospitality
- Microsoft Office
- Hotel
- Employee assistance program
Quick apply

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Two paid volunteering days each year. Holiday allowance increasing with length of service up to 25 days. Discounted rates with many local businesses and third…
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Reservations Agent

The Lodge at Ashford
Cong, County Mayo

Quick apply

Job details

Full-time

Benefits

Employee assistance program

Qualifications

Hospitality
Microsoft Office
Communication skills

Full job description

Terms and conditions for this position will be discussed at interview

Reservations Agent - Luxury Hotel

We are currently looking for a Reservations Agent to join the front office team at our luxury hotel. This full-time role is ideal for someone with strong communication skills,excellent attention to detail,and a passion for delivering outstanding guest service. You will be the first point of contact for our guests when booking rooms,creating a lasting first impression of our brand.

Location: Cong,Co. Mayo

Employment type: Full Time

Working pattern: 5 Days over 7 Days (including some weekends and Bank Holidays)

What's in it for you?

Professional,award winning training and development opportunities
Discounted accommodation rates with Red Carnation Hotel Collection
Annual Staff Appreciation Party and other Employee Recognition Events
Discounted rates with many local businesses and third party service providers (including Estate Activities)
Heavily subsidised accommodation (subject to availability)
Free meals on duty
Complimentary dry cleaning of business attire
Recommend friend and family bonus scheme
Two paid volunteering days each year
Holiday allowance increasing with length of service up to 25 days
Hotel based recognition incentives
Free access to Employee Assistance Programme

Key Responsibilities as a Reservations Agent:

Answer incoming calls and assist with reservation requests,confirmations,cancellations,and general questions.
Understand hotel promotions,pricing,and sales strategies to ensure we exceed our guests’ expectations and achieve targets.
Respond to email requests with enquires about the hotel in a professional manner.
Recommend food and beverage outlets when guests are booking
Update all reservations made in our booking system working with Opera Cloud.
Sell,process,enter and confirm room reservations.
Handle guest concerns and feedback to help convert room reservations.
Reservation check reports,ensuring to double check any bookings made by yourself.

What are we looking for?

Previous experience in a reservations,call centre,or front desk role within a hotel or hospitality environment
Exceptional communication skills and telephone manner
A warm,confident,and guest-focused attitude
High level of accuracy and attention to detail
Proficient in Microsoft Office and hotel reservation systems (e.g. Opera,SynXis,or similar)
Ability to multitask and prioritise in a fast-paced setting
A team player who takes initiative and remains calm under pressure

Red Carnation Hotels is an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We electronically scan and store a copy of your passport/visa and/or ID card to gain a clear indication of the authenticity of the document and establish the ‘Right to Work’ in Ireland.

Quick apply

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