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Technical Support Specialist
Interactive Displays Ireland —Oldcastle, County Meath
- From €28,000 a year
- Full-time
- English
- Communication skills
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Technical Support Specialist

Interactive Displays Ireland
Oldcastle, County Meath

Quick apply

Job details

Full-time
From €28,000 a year

Benefits

Company pension
On-site parking

Qualifications

English
IT support
Communication skills
Help desk

Full job description

Tech Support Specialist

Location: Oldcastle, Co. Meath
Type: Full-time

Role Overview

We are looking for a practical, customer-focused Tech Support Specialist to support our clients and internal team with hardware preparation, basic troubleshooting, and day-to-day technical queries.

You’ll be preparing screens, media players, Android devices, and digital signage equipment before deployment, as well as providing first-line support to customers. This is a hands-on role suited to someone comfortable with technology, problem-solving, and working in a fast-moving environment. Providing tech support to our clients via phone, remote access and in person.

Key ResponsibilitiesScreen & Device Preparation

Configure and prepare digital signage screens, kiosks, media players, and Android devices before installation.
Install required apps, apply updates, and complete Wi-Fi/ethernet setup.
Run basic tests on hardware to ensure quality and functionality.
Label, package, and document prepared devices for dispatch.

Technical Support

Provide first-line customer support by phone, email, and remote tools.
Troubleshoot issues with Android devices, digital signage, software players, and network connectivity.
Escalate complex issues to senior technicians when needed.
Maintain accurate support logs and case notes.

Operational Support

Work closely with the installations team to ensure equipment is ready on time.
Assist with setup of demo units in-house.
Coordinate with the Stores Coordinator for stock required for technical tasks.

Systems & Documentation

Keep internal documentation up to date (setup instructions, checklists, FAQs).
Log device serial numbers and configuration details into the management system.

Continuous Improvement

Suggest improvements to setup workflows and support processes.
Help test new apps, features, and hardware before customer deployment.

Health & Safety

Ensure safe handling of equipment and follow company policies.

Skills & Requirements

Experience with Android devices, basic IT support (helpdesk experience a bonus).
Good understanding of Wi-Fi, network basics, and troubleshooting.
Comfortable solving problems calmly and logically.
Strong communication skills and customer-friendly attitude.
Ability to follow processes and maintain accurate records.
Full driving licence an advantage.

Why Join Us?

Work with leading digital signage and retail tech products.
Hands-on role with varied tasks—never boring.
Training provided on all systems, including ScreenFusion and Interpos.
Room to grow into senior technical roles as the team expands.

Job Type: Full-time

Pay: From €28,000.00 per year

Benefits:

Company pension
On-site parking

Application question(s):

Within Distance of Dromone Oldcastle Co Meath

Experience:

Help Desk (Tech): 1 year (required)

Language:

100% English (required)

Licence/Certification:

Full Driving License (required)

Work authorisation:

Ireland (required)

Work Location: In person

Quick apply

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