Due to an unexpected vacancy arising with our business, we are hiring a Warranty & Accounts Administrator/Technician to join our team, the role will be fast paced and varied, largely consisting of the following:
· Processes, submits and tracks warranty claims in line with the manufacturers policy thereby meeting or exceeding customer and company expectations in terms of warranty claims
· Provides administrative support to the Group Warranty Manager and colleagues across the company on items covered under warranty so they can communicate this to the customer
· Liaises with aftersales staff on the progress of warranty claims when required
· Processes warranty job cards from the service technicians and updates the system entering the appropriate claim codes to indicate the cause, make of part, fault diagnosis and detail of the customer complaint and any other information required
· Regularly reviews the Warranty Bulletins and implements / communicates changes identified with appropriate staff;
· Liaises with manufacturer for information/approval on contributions
· Develops and maintains comprehensive product knowledge in respect of all vehicles
· On a Bi-weekly basis review all submitted warranty claims / invoices for payment. These claims are to be submitted within the allocated time frame of 10 days, Report with Senior Management and identifies reasons for non-payment
· Completes all appropriate paperwork for each warranty claim
· Partakes in manufacturer warranty audits as and when required
· Completes any other appropriate administrative activities as specified by the Manager, not limited to:
· Entry of Workshop Retail invoices
· . Warranty – Entry and closing of Warranty Claims per above
· Corresponding with Parts Department in response to enquiries, workshop requirements and parts availability, etc.
· Supporting the Accounts Receivable department with particular emphasis on:
· Liaise with Accounts Receivable and assist with customer queries and when where requested assist with payment collections in conjunction with account receivable
· The role also includes other support to the Management Team including:
· Preparation of Warranty reports and updates regarding outstanding warranties and updates on their progress
· Manage and maintain supporting documentation for auditing purposes
· Advanced experience with Excel with an excellent working knowledge of complex data analysis, and dynamic reporting.
· Ad-hoc duties and reports as required
Requirements:
Skills and Competencies:
- Motor sector experience is not essential but desirable - training will be provided
- Occasional travel maybe required
- Computer literate - Experience in using Microsoft applications and web-based portals
- Strong communication skills with internal and external customers, suppliers and the manufacturer
- Strong problem-solving ability to identify and resolve issues in a professional and empathetic manner
- Possess strong attention to detail with administrative functions
- Ability to work independently in a busy, active environment, managing own time and workflow effectively
- Present a consistently professional image to both internal and external customers, through attitude, behaviour and personal appearance
- Build strong interdepartmental relationships and pay close attention to other department requirements
· Account Technician or a candidate with sufficient experience within workshop/ part department
· 2-3 years plus experience in overall account / warranties
· Fluent English essential
· Excellent attention to detail and communication skills
· Ability to work on own initiative and as part of a team
· A “Can Do” positive attitude
Pay: €41,000.00-€47,000.00 per year
Work Location: In person
