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Reservations Agent
Great National Hotels & Resorts —Ennis, County Clare
- €14.65 an hour
- Weekend availability
- Hybrid work
- Hospitality
- Sales
- Customer service
- Referral programme
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Reservations Agent

Great National Hotels & Resorts
Ennis, County Clare

Quick apply

Job details

Permanent | Full-time
€14.65 an hour

Benefits

Referral programme
On-site parking

Qualifications

Hospitality
Sales
Customer service
Microsoft Office
Communication skills

Full job description

Great National Hotels & Resorts is currently recruiting for a Reservations Agent to join our Customer Contact Centre team based in Ennis.

This role focuses on supporting guests throughout their booking journey, from initial enquiry to a confirmed reservation. It's a busy and rewarding position suited to someone who enjoys working with people and delivering a high standard of service.

We're proud to share that we are officially Great Place to Work Certified - a recognition based entirely on team feedback about our workplace culture, leadership, and values. We're also delighted to have been recognised as an Outstanding Employer for 2025 as part of the Failte Ireland Employer Excellence Programme, further highlighting our commitment to creating a supportive, engaging, and high-performing workplace.

Key Responsibilities

Handle inbound calls from guests making booking enquiries
Assist with creating, updating, and managing reservations
Provide clear and accurate information on room types, rates, and hotel facilities
Process booking amendments, cancellations, and special requests
Manage email enquiries in a timely and professional manner
Record all guest interactions accurately within internal systems
Promote additional services and packages where appropriate
Work towards team targets and service standards

Requirements

Previous experience in a guest-facing, customer service or sales role is essential
Strong communication skills with a professional phone manner
Good attention to detail and ability to multitask
Comfortable using computer systems and Microsoft Office
Experience in hospitality or booking systems is an advantage
Knowledge of Irish geography is beneficial
Flexibility to work evenings, weekends, and public holidays
This role requires full-time, year-round availability

What we can offer you:

Weekly pay structure
Company-funded educational programmes
Shape your career path with us! Opportunity for internal career growth, progression & promotion with the GN Group nationwide.
Advanced online training programs through our E-learning personal development platform
Access to GN Employee Assistance & Wellbeing Program
Recruitment bonus through our GN refer a friend scheme
Option for hybrid working following successful probation.
Employee Social Events
Greatness Award employee recognition programme
Opportunities to give back through paid volunteering initiatives
Favourable Friends and Family discounted best available rates in our GN Hotels nationwide.
On-site parking

Candidates must have full permission or hold a valid visa to work in the EU.

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Reservations Agent

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