Tierney’s provide a trusted and reputable range of IT Solutions, Support and Consultancy Services to the Hospitality SME industry sectors across Ireland, the UK and beyond. We offer a variety of cutting-edge IT product solutions and support services to our customers, from leading partners around the globe, enabling our clients to gain the maximum from their IT investment, helping them achieve their specific needs.
Promote and sell Tierney’s contracted support services, IT hardware software products, point of sales and other hospitality solutions, to existing and prospective customers.
Research, identify and target prospective customers in your sales region.
Using a customer-focused and relationship management approach, you will continuously strive to specify and develop the right products, solutions, and services together with, and for your customers.
Direct relationship management with customers’ key operations team leaders.
Develop future customer IT strategies and roadmaps, assisting with IT budget planning.
Organise and/ or carry out pre-sales IT surveys and fact-finding meetings at customer locations
Meet with customers’ key IT stakeholders and other third-party IT related vendors, at different intervals throughout the sales cycle.
Prepare and deliver company product presentations and demonstrations, that explain our products or services to customers. Liaise with the inside sales team and other departments to provide industry or customer specific solutions.
Manage pre-sales discussions for IT upgrades and major projects, recommending improved or upgraded materials, systems, and machinery to customers, documenting better business efficiencies and ROI
Using the company PSA system, prepare customer quotations and extended proposals, forecast sales pipelines, track, and report on sales activities, generate reports and process sales orders.
Overview of new customer onboarding processes, whose accounts you will manage
Internal liaison with the Tierney’s support, technical services, procurement, accounts, and management teams to ensure a seamless experience for your customers.
Contribute to the achievement of the company’s Sales targets together with the wider sales and marketing departments
Communicate service and support agreements/ contracts and company SLA’s/ TC’s with Tierney’s customers
Carry out periodic customer account reviews.
Continuously expand your product knowledge on Tierney’s range of products and services
Attend trade shows and seminars, in Ireland the UK to meet with existing and prospective customers, promote products or to learn about industry developments.
Keep informed on industry news and trends, products, services, competitors, relevant information about legacy, existing, and emerging technologies, and the latest product-line developments.
Attend company training seminars regarding company products, systems, and processes.
Prepare for and attend, locally or remotely, company sales and any other relevant meetings.
Develop sales plans to introduce products in new markets
