Company Profile
Carraig Donn is Ireland's premier lifestyle retailer of Ladies Fashion, Jewellery and Gifts, which was established in 1965. At Carraig Donn, we are inspired by our long history as an Irish retailer and we draw on our heritage as we consistently innovate and evolve to remain relevant and attractive to our extensive customer base. At Carraig Donn the customer is central to our success and we pride ourselves on providing genuine, honest customer service and an excellent retail experience. Our team of experienced buyers strive to bring our customers quality products, at affordable prices, through our extensive collection of brands that are unique and exclusive to Carraig Donn. Our aim is to build positive, lasting relationships, by providing customers with the right products at the right time, both at store level and on our online platform at www.carraigdonn.com. Carraig Donn is 100% Irish owned and operated with over 500 people employed across our Head Office and network of 43 retail stores. Our Head Office, Warehouse, and eCommerce operations are all conducted from our home in Westport, Co. Mayo. Carraig Donn is continuing to grow year on year, with an exciting 10-year expansion plan and a never standing still approach. Become a part of our team.
The Role
Carraig Donn currently have an opportunity for an Online Warehouse & Administration Supervisor based between both locations in Castlebar and Westport.
This role combines warehouse operations, administration, team leadership, and systems coordination to ensure the smooth day-to-day running of the Online and Warehouse department.
Main Duties & Responsibilities
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Lead and support the warehouse and administration teams through strong communication, leadership, and collaboration.
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Supervise team performance, including HR-related duties such as reviews, attendance management, and staff support.
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Assist with recruitment, onboarding, training, and development of team members to improve efficiency and engagement.
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Coach and support staff when issues or concerns arise.
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Drive operational efficiencies and identify opportunities for process improvements across warehouse and administrative functions.
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Maintain accurate records, reports, and departmental documentation.
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Build knowledge of all systems connected to warehouse operations and assist with troubleshooting issues.
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Ensure all tasks are completed in line with company policies and procedures.
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Ensure compliance with Health & Safety regulations, including reporting accidents and near misses promptly.
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Communicate effectively with relevant departments regarding operational issues or concerns.
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Support problem solving and continuous improvement of IT and warehouse systems, including system testing where required.
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Assist with stock control processes and ensure procedures are followed consistently across the team.
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Liaise with suppliers when necessary regarding stock or operational matters.
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Maintain high standards of warehouse organisation, cleanliness, safety, and hygiene through a clean-as-you-go policy.
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Act as the main point of contact in the absence of the Operations Manager.
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Support general administrative duties relating to warehouse and online operations.
What We Are Looking For
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Minimum of 2 years' experience in a warehouse and/or administrative environment.
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Experience using warehouse management systems, ideally PPD Systems.
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Previous experience managing or supervising a team, including coaching and performance management.
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Strong administrative and organisational skills.
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Excellent communication and interpersonal skills.
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Strong IT and systems knowledge.
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Excellent attention to detail and accuracy.
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Strong problem-solving and decision-making abilities.
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Knowledge of Shopify is desirable.
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A proactive and energetic approach, as this is an active role within a busy warehouse environment.
What We Offer:
Competitive Compensation Package: We value your expertise and contribution. Enjoy a competitive salary that reflects your experience and skills.
Flexible Work-Life Balance: We understand the importance of balancing personal and professional commitments. Benefit from flexible working arrangements that suit your lifestyle.
Career Advancement Opportunities: Grow your career with us. Join a team of industry professionals dedicated to your success. Take advantage of our culture of mentorship and development as you progress within our organization. Paid apprenticeships allowing you to achieve level 6 certification
Supportive and Inclusive Work Environment: At Carraig Donn, we foster a culture of collaboration and respect. Join a diverse team of talented individuals who are passionate about delivering exceptional customer experiences.
Continuous Learning and Development: We invest in our employees' growth and development. Access a variety of learning resources, training programs, and workshops to enhance your skills and knowledge.
Comprehensive Benefits Package: Enjoy peace of mind with our comprehensive benefits package, and access to a health and wellbeing support plan.
Employee Discounts and Perks: As a valued member of our team, you'll enjoy generous staff discounts on our exclusive product range. Take advantage of our employee referral scheme and other exciting perks.
Health and Wellbeing Initiatives: Your health and wellbeing are important to us. Benefit from initiatives such as our bike-to-work scheme and access to our Employee Assistance programme, as well as our employee platform offering mindfulness resources, lifestyle savings, and more.
Join Carraig Donn and become part of a team that values your talent and dedication. Experience the rewards of working for Ireland's premier lifestyle retailer as you embark on a fulfilling career journey with us. Apply now to seize this exciting opportunity!
