A fantastic opportunity to join the team at Mount Wolseley Hotel, Spa & Golf Resort as a SPA Manager Join the award-winning team at Mount Wolseley Hotel, Spa & Golf Resort, a luxurious 4-star destination nestled in the tranquil County Carlow countryside, just an hour from Dublin. We are seeking an exceptional Spa Manager to lead our renowned Spa, a cornerstone of our resort which also boasts an 18-Hole Championship Golf Course and a state-of-the-art Leisure Club. This is a fantastic opportunity to shape an unparalleled guest experience, drive commercial success, and foster a thriving team environment.
As Spa Manager, you will play a pivotal role in the strategic direction and operational excellence of our Spa.
Responsibilities
Financial/Commercial
- To liaise with the Senior Management on forecasts, stock levels, requisitions, budget, targets etc. and ensure a par stock level appropriate to business demands.
- To ensure the treatment schedule meets the demand of the guest whilst maximising revenue and trends are monitored and addressed.
- To assist in achieving agreed commercial targets at the Spa through the planned co-ordinated development of the facility and the implementation of the treatment and activity programme.
- Plan an annual calendar of events and promotions and review success
- To be responsible for motivating and driving sales and establish targets, which are realistic and achievable.
- Monitor and evaluate the Spa’s position in the market.
Development
- Revenue Optimisation & Labour Control - Ensure maximum revenue delivery through effective diary management, accurate forecasting, and strict labour cost controls. Monitor KPIs regularly to identify trends and implement corrective actions where necessary.
- Campaign & Offer Development - Design and implement creative campaigns and mid-week offers to drive bookings during quieter periods. Collaborate with marketing to ensure promotions are aligned with brand standards and appeal to target demographics.
- Cross-Department Collaboration - Work closely with other resort departments—such as Accommodation, Food & Beverage, and Events—to create integrated packages and experiences that enhance guest satisfaction and increase overall spend within the Spa.
- Data-Driven Decision Making - Utilise booking data, guest feedback, and market trends to refine pricing strategies, optimise treatment menus, and identify new revenue streams.
- Team Development & Training - Support the professional growth of spa staff through training in upselling techniques, customer service excellence, and operational efficiency to ensure consistent delivery of premium guest experiences.
Spa & Retail Sales/Stock
- Promote and sell the services of the Spa and maximise the potential of all sales.
- Regularly monitor the retail sales and retail % of each staff member, providing motivation and training.
- Responsible for maintaining an effective stock control system including stock rotation, inventory and placing orders to par level, reporting cost to Financial Controller. Ensure a par stock appropriate to the business demands.
- Monitor the cost of product and correct usage of therapists.
- Ensure regular stock rotation within every treatment room.
- To be responsible for the administration of goods, requisition, inventories, and cost-effective usage of all department related materials and assets.
Administrative/Operational
- To maintain and implement the reporting procedures and control system established by the Hotel.
- To ensure that the Health and Safety Policy and Procedures are implemented and monitored in particular with relation to cleanliness and hygiene.
- To maintain and update equipment, product, service and standards as required.
- To own and resolve any guest opportunities and ensure the appropriate follow up and record the details.
- To follow up on any queries from guests or members in relation to products and services.
- To ensure a full orientation to spa ladies and gentlemen and ensure all training is carried out to ESPA standards.
- To ensure that a high standard of cleanliness is maintained throughout the facility at all times and reviewed with key staff.
- To interact professionally with guests, members, and members of staff.
- Provide the update to manuals, workbooks, to ensure that all operational procedures are carried out in the prescribed manner.
- To ensure that the facility is adequately manned at all times.
- To monitor, deal with any complaints regarding the Spa’s facility, providing suggestions for improvements if necessary.
- Responsible for Opening/Closing Procedures when on duty.
- To attend Management meetings as required.
- To set an example at all times in standards of professionalism, attitude and appearance as required from the staff.
- Take full management responsibility within the Spa.
Sales and Marketing
- Develop concept planning, menu of services, retailing, merchandising, marketing and product development at the Spa.
- To ensure that the members are kept informed of all the activities and development at the Spa, both in the form of internal and external advertising.
- To personally network at all levels with individuals from both inside and outside the company structure for the further development of the Spa.
- To constantly be aware of innovations within the industry.
- Promote and sell the services of the Spa and maximise the potential of all sales.
- Do demonstrations and presentations as required.
- Oversee VIP visits.
Employee Engagement
- To motivate, encourage and drive the team, and to maintain the correct level of professional and qualified personnel, overseeing all facilities and activities within the Spa.
- Manage all spa department rotas in line with the operational demands of the Spa and review these regularly in line with special events, programmes, visits etc.
- To be responsible for organising weekly schedules, attendance sheets, sick leave and holiday arrangements.
- To be responsible for instigating progressive, professional and well-organised training and assessment of staff and to conduct performance appraisals as required.
- Ensure all Spa employees are trained and developed to meet the needs of the business.
- To ensure monthly meetings are scheduled with all Spa staff to motivate and be aware of staff needs and aspirations. Ensure minutes are taken and follow up on all action points.
- To actively drive employee engagement via regular communication with the team and ensure recognition for all employees, where appropriate.
- Ensure effective communication of all new initiatives, policies and procedures to all employees.
- Participate with all trainings initiatives in order to grow and develop your talents.
About The Role
Requirements
- Excellent level of written and spoken English.
- Supervisory or management experience within spa environment.
- Computer literate with experience of computerised scheduling systems.
- Qualified therapist with previous supervisory/management experience.
- Reception skills- ideally with previous Spa reception experience.
- People management experience within a multi-cultural spa environment.
- Excellent written and verbal communication skills.
- Ability to manage and review budgets and operating P & L.
- Impeccable personal presentation and grooming.
- Positive attitude with genuine interest in holistic treatments and skincare.
- High energy and enthusiasm for spa industry with a warm and friendly personality.
- Supportive and encouraging with ability to inspire and motivate a team.
Health & Safety Responsibilities:
- To fulfil your obligations under the Health & Safety at Work Act 2005 and any revisions or additional legislation made thereto.
- To ensure that reasonable care is taken for health and safety of yourself, other employees, guests and any other persons on the premises.
- To keep work areas tidy and safe and report any hazard, loss or damage to management.
- To be aware of trained first-aid personnel on the premises and the location of first aid box.
- To observe all safety rules and procedures, including those laid down in the Health & Safety Statement.
- To carry out and promote fire and accident/other safety drills as directed by the hotel safety officer.
- To participate in all Health and Safety training scheduled for you and your team.
- To inform Management immediately in the event that you are personally involved in any accident or incident on the hotel grounds or if you are witness to an accident or incident involving a third party.
Perks and Benefits of working at Mount Wolseley Hotel, Spa & Golf Resort
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Very competitive salary
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PRSA pension scheme
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Career progression opportunities across the Windward group
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Employee Assistance Programme
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Digital Wellness Programme
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Complimentary, high quality meals on duty including breakfast, lunch & dinner
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Complimentary barista-style coffee
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Discounted room & dining rates in Windward properties for you as well as friends and family
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Refer-a-friend scheme
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Training and development opportunities dedicated to your development
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Employee awards & staff recognition scheme including employee of the month, long service awards, team recognition days and random treat days
About Windward Management
Mount Wolseley Hotel, Spa & Golf Resort is managed by Windward Management.
Windward Management is a team of highly experienced hotel operators and investors with a hotel portfolio of approx. 2,000 keys* in Ireland. Founded in 2007, Windward is a leading hospitality management company, managing and operating hotels on behalf of their owners.
Join Us Today as a Spa Manager
Required Criteria
Skills Needed
Sales Forecasting, Hospitality, Exceptional Customer Service Skills, Developing People
About The Company
Since its inception in 2007, Windward Management Limited has built a reputation for excellence in hotel management. With headquarters in Dublin, the company provides tailored solutions for hotel owners, including operations, marketing, and financial management. Windward's team is driven by a passion for delivering exceptional guest experiences while ensuring each property achieves its full potential. Recognized for its dedication to innovation and operational success, the company is equally committed to investing in its people. Professionals joining Windward Management will become part of a supportive and dynamic environment, with abundant opportunities to grow and excel within a thriving sector.
Company Culture
At Windward Management, people are at the heart of success. The company nurtures a culture rooted in respect, collaboration, and a shared commitment to excellence. Employees are empowered to innovate and contribute to meaningful outcomes while enjoying a strong focus on work-life balance. Windward fosters professional growth through tailored development opportunities, ensuring each team member can achieve their career aspirations. This positive, inclusive workplace values individual contributions, encourages open communication, and celebrates success collectively. For hospitality professionals seeking a rewarding career in an environment where their efforts truly matter, Windward Management offers an exceptional opportunity to thrive.
Company Benefits
Windward Management Limited understands the value of its people and offers a benefits package designed to support and reward its employees. Competitive salaries are complemented by a supportive work environment that prioritizes work-life balance and career development. Team members benefit from opportunities to learn, grow, and advance in their careers, with access to mentoring and professional training programs. The company places a strong emphasis on employee well-being, fostering a culture of mutual respect and collaboration. For candidates looking for a career that combines growth, fulfillment, and an opportunity to make an impact, Windward Management provides an ideal platform.
Salary
€45,000.00 - €48,000.00 per year
