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Receptionist / Front Of House
Truly Dental —Ballybrit, County Galway
- Overtime
- English
- Clinic
- No degree
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Receptionist / Front Of House

Truly Dental -
Ballybrit, County Galway

Quick apply

Job details

Permanent | Full-time

Qualifications

Dental receptionist
English
Front desk

Full job description

Who We Are

Truly Dental is a modern dental company operating across Ireland, the UK, and the UAE, dedicated to high-tech, compassionate, quality dental care. On our Midland site in Ballybrit, Co Galway , we deliver cutting-edge dentistry in a welcoming environment.

Our Impact - Fast Facts

Flagship network covering Ireland, the UK & UAE.
30+ treatment rooms at a major Dublin site (indicative of the network's capacity and scale).
On-site lab & digital radiography/CBCT enabling timely diagnostics and treatment.
Extended opening hours (Mon-Sun) to maximise patient access in city-centre and regional sites.

Purpose of the Vacancy

As a Front of House Team Member at Truly Galway

, you will be the welcoming first point of contact for patients and play a key role in delivering five-star service, supporting appointment flow, patient check-in/out, phone and inbox management, and helping ensure that clinical teams can deliver outstanding care.

Key Responsibilities

Warmly greet, welcome, and check in/out patients; provide clear, empathetic information at all times.
Manage a multiline phone system and highvolume inbox/queries; prioritise between in-person and remote patient needs.
Schedule, reschedule, and confirm appointments; coordinate with clinical teams to optimise diaries.
Prepare patient charts and documentation for dental staff; update and maintain accurate patient records.
Generate billing statements, process payments, reconcile daily cash takings, and handle deposits / clerical handoff as required.
Operate clinic software (training provided; network uses DENTALLY practice management system) and adhere to data-protection protocols.
Support changeover periods and occasional weekend shifts as required; collaborate with the team to maintain service across full opening hours.
Uphold Truly's hospitality standards and contribute actively to a friendly, cooperative team culture.

Requirements - Competencies & Skills

Education

Secondary education required; vocational/admin qualification is an advantage.

Experience

Minimum 1-2 years in front-of-house or reception roles; dental or hospital reception experience strongly preferred.
Proven success in high-volume, customer-facing environments.

Knowledge & Skills

Experience with multiline phone handling, appointment scheduling, billing, and cash reconciliation.
Proficient or willing to learn clinic practice management systems (Dentally experience is a plus).
Strong multitasking, organisation, and attention to detail in a busy setting.
Excellent spoken and written English; able to communicate clearly and empathetically with patients from diverse backgrounds.
Comfortable working closely with clinicians and senior specialists; professional discretion and awareness of GDPR/data protection requirements.

Core Competencies

Patient-centric service & empathy
Stress tolerance & prioritisation in a high-volume environment
Teamwork & cross-functional coordination
Accountability & reliability (punctuality, accuracy of cash/records)
Learning agility (adapting to systems & processes)

What We Offer

Attractive part-time terms and salary for the right candidate; overtime paid as applicable.
Career progression opportunities: admin support, training, and guidance in a fast-growing dental network.
A fun, modern working environment with up-to-date dental software and processes.
Training on EXACT system for the successful candidate, supporting your growth in the role.
Flexibility and variety: part-time hours, weekend shifts, opportunity to support across clinic flow and service.

Important Details Before Applying

Full-time role based at Truly Ballybrit (Galway) - full flexibility required, including weekends.
Shift pattern will involve rotation across early/late appointments to meet clinic hours; exact schedule to be agreed.
Location: Galway

Details

Custom Fields

Competitive salary

Job ID: TRU-TUL-FOH-02

Job type: Permanent

Job terms: Part-time

Address: On site /Unit 21/22 Ballybrit , Galway

Sector: Medical & Healthcare | Administration

Created at:

Published by: Natasha Griffith

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