Duty Manager (Food & Beverage Experience Essential)
Villa Rose Hotel & Spa, Ballybofey, Co. Donegal
Villa Rose Hotel & Spa is seeking an experienced and motivated Duty Manager with a strong Food & Beverage background to join our management team. This is an exciting opportunity for a hospitality professional who is passionate about delivering exceptional guest experiences, leading teams, and maintaining the highest service standards.
About The Role
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Oversee the day-to-day operation of the hotel during assigned shifts.
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Support and lead the Food & Beverage team across restaurant, bar, banqueting, and events operations.
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Ensure excellent guest service standards are consistently delivered throughout the hotel.
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Manage guest queries, feedback, and complaints in a professional and timely manner.
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Supervise, motivate, and develop team members across departments.
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Assist with staff scheduling, training, and performance management.
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Ensure compliance with health, safety, and hotel operational procedures.
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Work closely with departmental managers to ensure smooth and efficient operations.
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Previous experience in a Duty Manager, Assistant Manager, or Supervisory role within a hotel environment.
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Strong Food & Beverage operational experience.
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Excellent leadership, communication, and organisational skills.
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A proven ability to lead teams and deliver outstanding customer service.
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Strong problem-solving skills and the ability to remain calm under pressure.
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Flexibility to work evenings, weekends, and public holidays as required.
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Knowledge of hotel property management systems would be an advantage.
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Competitive salary based on experience.
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Opportunities for career progression and professional development.
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Staff meals while on duty.
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Employee discounts across hotel facilities.
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Supportive and professional working environment.
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The opportunity to join one of Donegal's leading hospitality destinations.
Required Criteria
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Strong food and beverage background (restaurant, bar, or event service).
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Exceptional leadership, communication, and interpersonal skills.
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Ability to stay calm under pressure and solve problems efficiently.
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Flexibility to work various shifts, including evenings, weekends, and holidays.
Skills Needed
Hospitality, Exceptional Customer Service Skills, Supervisory Skills
About The Company
The Gallen Hospitality group is comprised of three 4-star, family-run hotels located in Ballybofey and Gweedore, Co Donegal.Owned by the Gallen family, the Villa Rose Hotel was established in the year 2000 and is comprised of 57 bedrooms, state of the art spa facility and has been consistently named Ireland’s top hotels in the Tripadvisor Traveller’s choice awards.In 2016, the Gallen family added Jackson’s Hotel to their offering. With 135 bedrooms, a leisure centre and extensive conference & banqueting facilities the hotel is one of the largest in the region.In 2021, the family acquired An Chúirt Hotel in Gweedores 66 bedrooms & a health club. An Chúirt is nestled in the beautiful Donegal countryside with the iconic Errigal Mountain as it's backdrop.
Company Culture
At Gallen Hospitality our culture centers around our people and we focus on their well-being, safety and equality. With over 300 employees, we are a principal hospitality employer in the County. When we take care of our staff, our staff take care of our guests. WELL-BEING We believe the role we can play in our employees well-being is one of the most important responsibilities we have as employers. EQUALITY We operate an Equal Opportunities Policy. We are proud of how often employees are promoted within the Group.
Company Benefits
We pride ourselves on creating a positive working environment for all our employees, with employee wellbeing, autonomy and supportive management at the core of everything we do.
Vacation, Paid time off, Flexible schedule, Employee development programs, Tuition reimbursement, Employee discounts, Free parking, Cycle to work, Competitive salary, Preferential room rates, Discount on meals purchased , Discount on spa treatments or products, Free meals during shifts, Free parking or Discounted parking , Employee of the Month, Annual performance review, On the job learning, Progression opportunities
Salary
Not disclosed
