The Role
We are currently seeking an experienced and driven Deputy General Manager to support the General Manager in the successful day-to-day operation of The Killeshin Hotel.
This is a key leadership role within the hotel, responsible for ensuring excellent service delivery across all departments, supporting financial performance, leading and developing teams, and maintaining the highest operational standards throughout the property. The successful candidate will play a central role in the guest experience and will act as the lead contact in the absence of the General Manager.
About Killeshin Hotel
The Killeshin Hotel is a luxurious four-star establishment that blends contemporary style with a rich historical heritage, providing exceptional service and genuine hospitality. Boasting 88 meticulously designed bedrooms, a stylish duplex Cedar bar, a refined Cedar Rooms restaurant, a state-of-the-art Zest health club, and 15 versatile meeting rooms, The Killeshin Hotel offers a fresh perspective on hospitality in the Midlands, placing utmost importance on personal interaction and unparalleled service for our esteemed guests.
One of Six properties within the Só Hotel Group, there are significant progression and development opportunities for ambitious and driven hospitality professionals.
Key Responsibilities
- Support the General Manager in the overall day-to-day management of the hotel
- Oversee daily operations across all departments including Front Office, Food & Beverage, Housekeeping, Maintenance and Events
- Ensure a seamless guest journey by maintaining high service standards and strong interdepartmental communication
- Lead, motivate and support Heads of Department to drive accountability, professionalism, and team development
- Assist with budgeting, forecasting, labour control, cost management, and overall profitability
- Monitor guest feedback and online reviews, implementing improvements where needed
- Ensure full compliance with health & safety, hygiene, and company standards
- Support the successful delivery of weddings, conferences and other events
- Work closely with Sales & Marketing to drive business levels, hotel visibility and local engagement
- Act on behalf of the General Manager in their absence and provide regular operational updates
The Ideal Candidate
The successful candidate will have:
- Previous senior management experience in a busy hotel environment
- Strong leadership skills with the ability to inspire, coach and develop teams
- A proven track record in driving guest satisfaction and operational excellence
- Strong financial awareness with experience in payroll, budgeting, and cost control
- Excellent communication, organisation, and problem-solving skills
- A hands-on approach with the ability to work across all areas of the business
- Flexibility to work duty management shifts and support the needs of the operation
Why Join Us?
- Opportunity to join a respected four-star hotel within the Group
- Work as part of a committed and supportive leadership team
- Career development opportunities within a progressive hospitality group
- Be part of a culture focused on service excellence, people development and continuous improvement
If you are a passionate hospitality leader with the ambition, experience, and drive to make a real impact, we would love to hear from you.
Work Location: In person
