Description:
This is a hybrid position requiring the team member to be onsite a minimum of 3 days per week. No relocation is provided for this opportunity.
This is a 12-month Fixed Term Contract.
At West, we’re a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life-saving and life-enhancing injectable medicines to millions of patients daily, West’s indelible mark on the healthcare industry has just begun. A name started our story. How will yours help write our future?
There’s no better place to join an inclusive community of professionals with opportunities for lifelong learning, growth and development. Supported by benefit programs, we empower the physical, mental, emotional and financial health of our team members and their families.
We believe in giving back to help those in need in the communities where we live and work. And are equally committed to creating a healthier environment and planet through our sustainability efforts.
To support ongoing business growth and future market expansion, West Pharmaceutical Services has developed a transformation strategy focused on standardizing, simplifying, and centralizing global business operations.
The successful candidate will be part of a shared service team and will be responsible for supporting all aspects of the accounts payable process, ensuring timely and accurate processing of invoices, payments, and T&E. This position plays a key role in maintaining strong supplier relationships, resolving account queries, and driving process efficiencies to support smooth financial operations and continuous improvement initiatives within the AP function.
The ideal candidate will be highly organized, detail-oriented, and able to work efficiently and independently in a fast-paced environment while maintaining accuracy and professionalism. #LI-AP1 #LI-HYBRID
Supplier Relationship Management
- Maintain effective communication with suppliers to address invoice, payment, and account-related queries in a timely and professional manner.
- Build and sustain positive supplier relationships to ensure smooth business operations and trust.
- Reconcile supplier statements regularly, resolving any discrepancies or outstanding balances.
- Escalate recurring supplier issues or risks to management for review and resolution.
Payment and Invoice Processing
- Leverage AI and automation tools to streamline invoice processing, credit note validation, and payment runs—ensuring greater accuracy, speed, and consistency.
- Accurately process, verify, and post invoices in accordance with internal policies and payment terms.
- Manage end-to-end payment processes ensuring all payments are reviewed and authorized appropriately while maintaining company policy and compliance.
- Manage end-to-end Travel & Expense processes, audit, validate and process employee T&E expense claims, ensuring accuracy, proper documentation and adherence to company policies.
- Monitor AP aging and follow up on unprocessed invoices or discrepancies to ensure timely vendor payments.
- Support month-end and year-end closing activities, including accruals, reconciliations, and reporting.
Cross-Function Collaboration
- Collaborate with internal departments such as Procurement, Finance, and Operations to resolve invoice discrepancies and optimise payment and T&E processes.
- Communicate effectively with business units to obtain missing documentation or approvals required for payment processing.
- Work closely with D&T and Finance transformation teams to support automation initiatives and system enhancements within the AP function.
Data Analysis and Reporting
- Prepare and maintain AP reports, such as aging summaries, payment forecasts, and supplier spend analysis.
- Leverage Power BI to produce insightful monthly reports and dashboards
- Conduct root cause analysis on recurring issues to drive continues improvements
- Drive the automation and improvement of AI processes, identifying areas where AI and digital solutions can enhance efficiency
- Analyse payments and T&E data to identify trends, risk, and opportunities for operational efficiencies.
Automation and innovation
- Embrace a mindset of continuous improvement and automation
- Use tools like Power Automate to streamline workflows and reduce manual tasks
- Contribute to the transformation of AP operations by eliminating data entry and focusing on strategic, value-added activities
Supporting the Manager in driving automation and continuous improvement initiatives within payments and T&E systems and processes.
Other Duties
- Perform additional tasks as assigned by the Team Leader or Manager, aligned with the evolving needs of the department.
- Personal Development with a digital fucus: Commit to personal development utilising available training tools with a focus on enhancing digital skills and acumen.
- Strong communication and stakeholder engagement skills
- Analytical thinking and problem-solving ability
- Proficiency in digital tools and a passion for automation
- Adaptability in a fast-changing, tech-enabled environment
- Team focused individual who can also work on their own initiative
- Experience of SAP or other major ERP systems
- Previous Shared Service Centre experience with multinational publicly quoted company experience
- 2+ years of experience in payables
- Knowledge and understanding of basic accounting principles
- Proficient in MS Office applications
- Team player, positive and flexible attitude
- Able to comply with the company's safety policy at all times
- 3+ years Previous Shared Service Centre experience with multinational publicly quoted company experience required
- 2+ years of experience in payables required
- Experience of SAP or other major ERP systems preferred
5%: Up to 13 business days per year
Sedentary-Exerting up to 10lbs/4kgs of force occasionally, and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.
West embraces diversity and equality of opportunity. We foster an environment where all individuals are safe, treated fairly, valued and respected. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, disability status or other applicable legally protected characteristics. Where permitted by law, employment with West Pharmaceutical Services, Inc. or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of post-offer background screening.
