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Quick apply
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Customer Services Administrator (In-Office)
FlexManager —Galway, County Galway
Strong proficiency with software platforms and task management systems (e.g., CRM, ticketing, project management tools). Customer Service: 2 years (required).
€30,000–€34,000 a year
Quick apply
11d
Salesforce Administrator
Trulioo —Dublin, County Dublin
Comprehensive Benefits: We provide a robust benefits package for full-time, permanent employees, including health, dental, and vision coverage, retirement plans…
6h

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Customer Services Administrator (In-Office)

FlexManager -
Galway, County Galway

Quick apply

Job details

Permanent | Full-time
€30,000–€34,000 a year
11 days ago

Benefits

Bike to work scheme
Company pension
Company events
Sick pay
On-site parking

Qualifications

Business Management
Customer service
Salesforce
English
Leaving certificate
Bachelor's degree
HubSpot
SaaS
Business
Communication skills
Time management

Full job description

About FlexManager

FlexManager is a cutting-edge software solution designed to streamline compliance, assets, workforce, and safety management for modern organisations. Trusted by global brands, we help businesses gain real-time insights, reduce risk, and improve operational efficiency through our powerful and intuitive platform.

Job Summary

We are seeking an experienced Customer Services Administrator to provide operational support, account coordination, and customer-facing assistance for our growing SaaS customer base. This role bridges customer success, technical coordination, and internal operations—combining soft support, schedule management, and process oversight to ensure smooth customer interactions and timely delivery.

You will be the reliable point of contact for customer-facing teams, manage operational schedules and workflows, coordinate escalations, and support the delivery of service commitments. This role is ideal for someone organised, detail-oriented, and comfortable working independently in a small, collaborative team.

Key Responsibilities

1. Customer Support & Coordination

Respond to customer queries regarding account usage, technical issues, billing, and guidance
Maintain professional communication and ensure timely responses to customer requests
Triage issues and escalate to relevant technical or product teams where required
Track escalations and monitor resolution progress

2. Operational Scheduling & Process Management

Coordinate customer onboarding schedules, implementation timelines, and system rollouts
Ensure delivery timelines are met and internal processes run smoothly
Maintain accurate CRM records and operational data
Identify inefficient workflows and propose improvements

3. Account & Administrative Support

Manage administrative tasks related to customer accounts
Conduct regular account health reviews and maintain relationship continuity
Assist with onboarding documentation and implementation coordination
Support account renewals and retention initiatives

4. Reporting & Data Management

Produce regular account performance reports and status updates
Track key metrics and KPIs (account health, ticket status, implementation progress)
Maintain data accuracy in CRM and operational systems

Required Skills & Experience

Minimum 2–3 years experience in customer support, account coordination, or operational administration
Proven ability to manage customer relationships and handle inquiries professionally
Strong proficiency with software platforms and task management systems (e.g., CRM, ticketing, project management tools)
Excellent organisational and time-management skills
Strong written and verbal communication skills
High attention to detail and ability to maintain accurate records
Ability to work independently and manage multiple priorities
Comfortable with SaaS environments and technical coordination

Desirable Attributes

Experience with CRM systems (e.g., Salesforce, HubSpot)
Background in SaaS customer success or operations
Strong problem-solving and process improvement mindset

Education

Required:

Leaving Certificate or equivalent

Desirable:

Bachelor's degree in Business Management, Administration, or related field
PRINCE2 or similar project management certification

What Success Looks Like

Swift, professional handling of customer requests and escalations
Onboarding and implementation timelines met consistently
Accurate, organised CRM and operational records
Clear visibility of account status and operational health
Identification of process improvements and workflow efficiencies
Strong working relationships with internal teams and customers

Pay: €30,000.00-€34,000.00 per year

Benefits:

Bike to work scheme
Company events
Company pension
On-site parking
Sick pay

Ability to commute/relocate:

Galway, County Galway: reliably commute or plan to relocate before starting work (required)

Application question(s):

Full Irish drivers licence

Education:

Leaving Certificate (required)

Experience:

Customer Service: 2 years (required)

Language:

English fluently (required)

Work authorisation:

Ireland (required)

Work Location: In person

Quick apply

Refine Your Search

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