Find Relationship manager Jobs

Service Desk Manager
PFH Technology Group —Remote
- Full-time
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
7d
Recruitment & Business Development Manager
Engage management consultancy services ltd —Remote
- €50,000–€70,000 a year
- Full-time
- Remote
- Sales
- Business development
- Recruiting
- Profit sharing
- Sick pay
Quick apply
4h
Private Banking Relationship Manager
PTSB —Dublin, County Dublin
1d
Operations Manager For Mister Magpie Coffee
Mister Magpie Coffee —Dublin, County Dublin
- €45,000–€55,000 a year
- Full-time
- Hospitality
- Management
- Customer service
- Store discount
- Employee discount
Quick apply
2d
Lessor Relationship Manager
Microsoft —Dublin, County Dublin
- €101,100–€151,700 a year
- Full-time
- Bachelor's degree
- Business
- Analytics
District Manager
Prometric —Dundalk, County Louth
- Full-time
- Remote
- Presentation skills
- Conflict management
- Leadership
- Annual leave
- Employee assistance program
Quick apply
Customer Success Manager
Portside, Inc. —Remote
- Remote
- Salesforce
- Bachelor's degree
- No degree
- Annual leave
Quick apply
Customer Success Manager I
WP Engine —Remote
- €36,000 a year
- Overtime
- Remote
- Google Suite
- Salesforce
- English
- Annual leave
- Work from home
13d
Public Relations Manager - Ireland
SmartBuyGlasses —Remote
- Full-time
- Remote
- English
- In-person
- Work from home
Quick apply
Sr Partner Manager
G-P —County Cavan
- Full-time
- Remote
- Sales
- Business development
- Bachelor's degree
Quick apply
Relationship Manager
SEI1GLOBAL —DUBLIN 2, County Dublin
- Full-time
- Hybrid work
- English
- Presentation skills
- In-person
- Annual leave
CSG Relationship Manager – VP
Citi —Dublin, County Dublin
- €85,600–€128,400 a year
- Full-time
- Master's degree
- Bachelor's degree
- Leadership
2d
Operations Manager (Banking)
Revolut —Remote
- Full-time
- Remote
- Microsoft Excel
- SQL
Team Manager- Dublin
Field Management Ireland —Dublin, County Dublin
- Microsoft Excel
- Customer service
- Continuous improvement
Quick apply
Hospitality Manager Monday - Friday
CH&CO —DUBLIN 2, County Dublin
- €50,000 a year
- Full-time
- Employee assistance program
5d
Reception and Guest Services Manager
Portico Corporate Reception Management —Dublin, County Dublin
- €55,000 a month
- Full-time
- Guest services
- Annual leave
- Life insurance
Quick apply
Manager, Customer Product Support
Asana —Dublin, County Dublin
- €95,000–€108,000 a year
- Spanish
- Leadership
- Communication skills
- Work from home
Quick apply
Account Manager (Pharma)
Foundever —Remote
- Remote
- English
- Project management
- Leadership
Strategy & Operations Manager
Revolut —Remote
- Full-time
- Remote
- SQL
- No degree
- Banking
Global Airline Support Team Manager
U.S. Bank National Association —Arklow, County Wicklow
- €74,460–€87,600 a year
- Full-time
- Bachelor's degree
- No degree
6d

I want to receive the latest job alerts for relationship manager

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

relationship manager jobs near

Guest Service Agent jobs in Dublin, County Dublin

Operations Manager jobs in Dublin, County Dublin

Product Support jobs in Dublin, County Dublin

Customer Success Manager jobs in Remote

Operations Manager jobs in Remote

Team Leader jobs in Dublin, County Dublin

Business Development Manager jobs in Remote

Account Manager jobs in Remote

Account Manager jobs in Galway, County Galway

Relationship Manager jobs in County Dublin

Bar Manager jobs in Limerick, County Limerick

Manager jobs in County Cavan

Relationship Manager jobs in Remote

Relationship Manager jobs in Limerick, County Limerick

Hospitality Manager jobs in Cork, County Cork

Hospitality Manager jobs in Dublin, County Dublin

Hospitality Manager jobs in Kilkenny, County Kilkenny

Project Manager jobs in Limerick, County Limerick

Hospitality Manager jobs in Wicklow, County Wicklow

Manager jobs in Limerick, County Limerick

Service Desk Manager

PFH Technology Group -
Remote

Quick apply

Job details

Permanent | Full-time
7 days ago

Qualifications

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
English
Japanese
AWS
ServiceNow

Full job description

JOB TITLE – Service Desk Manager

PFH Technology is recruiting for a Service Desk Manager for a full time Permanent position.

JOB DESCRIPTION

The Role

The Cloud Service Desk is the single point of contact for all Cloud Consulting and Managed Service Clients. The Service Desk Manager will be responsible for ensuring that queries, requests, changes, incidents and other issues reported by our clients to the Cloud Service Desk are handled professionally and dealt with by our team of engineers in an effective, timely and professional manner.

The Must-have Skills

You have previously been successful in an operationally high-paced role (possibly in a technical service desk role, but not necessarily)
You communicate clearly and concisely in written and spoken English
You are good with customers: You can empathise and do what’s needed to win the trust and respect of customers
You work well with people and people enjoy working with you.
You are a capable problem solver, comfortable discussing problems with clients, and confident coordinating resolution activities
You have a continuous improvement mindset: You can look at an operational activity, identify ways to improve it, and then follow-through to implement those improvements
You are competent using MS Word, MS Excel and MS PowerPoint

The Nice-to-have Exposures

You have experience of working with a Service Desk tool (e.g. Freshdesk, ServiceNow, ManageEngine, Atlassian, or similar)

The Work

The responsibilities of this role are as follows:

Ensure that all requests, changes and incidents reported by our clients to the Cloud Service Desk are recorded, validated and assigned to our Engineering team in a timely and accurate manner
Reviewing all requests to the Cloud Service Desk to determine the appropriate categorization, prioritization, compliance requirements and billing rules to be applied.
Monitoring service desk work queues to ensure that all workflows and service levels are being maintained
In addition to ensuring SLAs are achieved, the Service Desk Manager will also be responsible for ongoing monitoring and management of ticket handling quality and client experience across our team.
As we operate under a number service compliance frameworks, the Service Desk Manager will be responsible for the oversight and enforcement of compliance requirements as they apply to day-to-day Service Desk operation.
Communicating with our clients through email and outbound calls
Coordinating the resolution of client incidents
Creating and maintaining service desk procedures and other documentation
While in general, this role will be focused on work coordination, service quality management and team oversight, the role will also involve hands-on service desk operation as required.

The Person

You take ownership: The Service Desk Manager is a pivotal and autonomous role in our organisation. The successful candidate will be responsible for successful operation of our service desk on a day-to-day basis
You are administratively strong and organized: You are comfortable managing your time across multiple priorities and take professional pride in remaining in control of your various work activities
You are decisive: You can independently evaluate a situation and arrive at good decisions in a logical and timely manner.
You are quality-oriented: You become personally invested in avoiding errors and delivering high quality work to our clients.
You are enthusiastic about technology: You are comfortable learning how to use new software and enjoy continually expanding your vocabulary of technical terms and concepts. To be successful in this role, you will need to acquire and continually develop a working knowledge of Amazon Web Services cloud technologies (note: we will of course support you with this)
You are flexible, adaptable and comfortable with change.
You have a sense of humour and a positive outlook on life

PFH Technology, owned by Ricoh – a Japanese based global ICT company, is a premier provider of end-to-end ICT solutions and a managed services portfolio scaling from SMEs to large Enterprise organisations. We have unrivalled vendor relationships. We can procure, design, deploy and support all your ICT needs. Our ISO certified Custodian™ Cloud Services and Custodian™ Managed Services provide the technology and expertise to mitigate risk and reduce your costs immediately. We have a nationwide network of over 750 dedicated professionals, ready to meet your ICT needs, with offices in Dublin, Cork and Galway.

We are an equal opportunity employer and value diversity at PFH. We do not discriminate on the basis of age, disability, civil or family status, gender, gender identity or expression, sexual orientation, race, religion, or any other legally protected status.

We are committed to ensuring that individuals with disabilities or access needs are provided with reasonable accommodation during the recruitment process, to perform essential job functions, and to access the full benefits of employment. Please contact us if you require accommodation at any stage

IND001

Quick apply

Refine Your Search

relationship manager jobs

Service Desk Manager

Recruitment & Business Development Manager

Private Banking Relationship Manager

Operations Manager For Mister Magpie Coffee

Lessor Relationship Manager

District Manager

Customer Success Manager

Customer Success Manager I

Public Relations Manager - Ireland

Sr Partner Manager

Relationship Manager

CSG Relationship Manager – VP

Operations Manager (Banking)

Team Manager- Dublin

Hospitality Manager Monday - Friday

Reception and Guest Services Manager

Manager, Customer Product Support

Account Manager (Pharma)

Strategy & Operations Manager

Global Airline Support Team Manager

I want to receive the latest job alerts for relationship manager

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected