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Help Center Content Writer

Asana -
Dublin, County Dublin

Quick apply

Job details

€74,000–€82,000 a year

Benefits

Work from home

Qualifications

Content management systems
Bachelor's degree
SEO
Technical writing
Communications
SaaS
AI
HTML

Full job description

The Asana Marketing team is responsible for fueling business growth and building a brand customers love. We create campaigns and content to attract new accounts and inspire current ones to grow with us. We continue to grow, with a global team focused on revenue and field marketing, product marketing, brand and content creation, advertising, and lifecycle marketing.

This role is based in our Dublin office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in-office requirements.

About the role:

You will be creating engaging, informative content for our Help Center website that educates users and enhances their product experience. You'll combine strong writing skills, technical knowledge, product expertise and user empathy to develop clear, accessible content that addresses user needs while maintaining brand voice and driving self-service adoption.

What you'll achieve:

Write clear, concise, and user-friendly content for help centers, knowledge bases, and getting started guides
Develop instructional content including how-to guides, tutorials, and FAQs
Create and optimize content for different learning styles and user knowledge levels
Leverage AI tools to help draft, optimize, and scale content production efficiently
Use AI writing assistants while ensuring accuracy and brand consistency
Collaborate with product teams to understand features and translate technical concepts into user-friendly language
Maintain content accuracy through regular audits and updates as products evolve
Apply AI-powered SEO best practices to ensure help content is discoverable
Use analytics to identify content gaps and improvement opportunities
Participate in user research to better understand customer pain points
Follow content guidelines and maintain consistent voice across all materials
Review support bot data to understand customer challenges and develop help center articles that solve recurring issues

About you:

Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making
Bachelor's degree in English, Communications, Technical Writing, or related field
3+ years of experience writing technical or educational content, preferably in SaaS
Excellent writing skills with ability to explain complex concepts simply
Proficiency with AI writing tools and prompt engineering
Experience with content management systems and help authoring tools
Understanding of information architecture and content organization
Knowledge of SEO principles and best practices
Strong problem-solving abilities and attention to detail
Basic HTML knowledge and familiarity with Markdown
Experience with user research and content testing methods
Ability to work collaboratively with cross-functional teams

At Asana, we're committed to building teams that include a variety of backgrounds, perspectives, and skills, as this is critical to helping us achieve our mission. If you're interested in this role and don't meet every listed requirement, we still encourage you to apply.

What we'll offer

Our comprehensive compensation package plays a big part in how we recognize you for the impact you have on our path to achieving our mission. We believe that compensation should be reflective of the value you create relative to the market value of your role. To ensure pay is fair and not impacted by biases, we're committed to looking at market value which is why we check ourselves and conduct a yearly pay equity audit.

For this role, the estimated base salary range is between €74,000-€82,000. The actual base salary will vary based on various factors, including market and individual qualifications objectively assessed during the interview process. The listed range above is a guideline, and the base salary range for this role may be modified.

In addition to base salary, your compensation package may include additional components such as equity, sales incentive pay (for most sales roles), and benefits. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role.

We strive to provide equitable and competitive benefits packages that support our employees worldwide and include:

Mental health, wellness & fitness benefits
Career coaching & support
Inclusive family building benefits
Long-term savings or retirement plans
In-office culinary options to cater to your dietary preferences

These are just some of the benefits we offer, and benefits may vary based on role, country, and local regulations. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role.

#LI-Hybrid #FC-1

About us

Asana is a leading platform for human + AI collaboration. Millions of teams around the world rely on Asana to achieve their most important goals, faster. Asana has been named to Fortune's Best Workplaces for 7+ years and recognized by Fast Company, Forbes, and Gartner for excellence in workplace culture and innovation. We offer an exceptional office-centric culture while adopting the best elements of hybrid models to ensure that every one of our global team members can work together effortlessly. With 13+ offices all over the world, we are always looking for individuals who care about building technology that drives positive change in the world and a culture where everyone feels that they belong.

Join Asana's Talent Network to stay up to date on job opportunities and life at Asana.

Quick apply

Refine Your Search

help center content jobs

Help Center Content Writer

Early Career Cyber Defense Centre Analyst, Officer

Selling Partner Associate (English and Italian), SP-Support

Selling Partner Associate (English and French), SP-Support

Selling Partner Associate (English and German), SP-Support

Data Center Security Specialist - Control Center, EMEA Non Traditional Environment Security

Freelance In-Person Event Specialist - Dublin, Ireland

Content Strategist (Fixed-Term Contract)

Trust and Safety New Associate VE - Kurdish - CL13

Marketing Assistant

Shipping/Materials Handling Operator

Associate Graphic Designer

Data Center Security Manager

(Physical) Security Specialist Intern, Data Centre Security

Asset & Wealth Management, Operations MI Analyst, Associate, Dublin

Senior Reference Data Associate - Nordic language requirement (FTC)

Customer Support Specialist, eShop (Channel Operations)

Cloud Solution Architect (Contact Center / Voice specialization)

Civil/Structural Engineer, Field Services Engineering - Civil, Structural & Architectural, Data Center Engineering

Data Center Infrastructure Installation Technician, DCC Communities

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