Find data ai analyst senior Jobs

Customer Service Strategist
Balsam Brands —Dublin, County Dublin
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Customer service
- Annual leave
AI & Automation Senior Business Analyst - McKesson Technology
McKesson —Cork, County Cork
- €72,000–€120,000 a year
- Bachelor's degree
- No degree
- Agile
- Wellness program
- Employee stock purchase plan
Sr. Intelligence Analyst II (Remote)
CrowdStrike —Remote
- Full-time
- Remote
- Scripting
- In-person
- Communication skills
Senior Business Data Analyst - Transact system
NTT Ltd —Dublin, County Dublin
- Full-time
- Hybrid work
- Research
- Agile
4d
Senior Threat Assurance Analyst
State Street —Kilkenny, County Kilkenny
- Full-time
Senior Product Analyst (AI Product)
Social Discovery Group —Remote
- Full-time
- Remote
- English
- Windows
- SQL
Quick apply
10d
Senior Data Analyst
DocuSign —Dublin, County Dublin
- Sales
- Salesforce
- Data analysis skills
Data Quality - Senior Analyst
Davy —Dublin, County Dublin
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance program
Quick apply
11d
Senior Specialist, Product Analyst
The Bank of New York Mellon Corporation —Dublin, County Dublin
- Full-time
- Analysis skills
- Bachelor's degree
- Organisational skills
Senior Clinical Data Analyst
Teckro Limited —Dublin, County Dublin
- Full-time
- Hybrid work
- Microsoft Excel
- Data analysis skills
- Master's degree
- Gym membership
- Life insurance
Quick apply
Director of Technology, Innovation and Delivery – Global Asset Management (Dublin, Ireland – Hybrid)
Hadfield Green —DUBLIN 2, County Dublin
Lead Data Insights Analyst - Tableau Expert
Citi —Dublin, County Dublin
- €65,600–€128,400 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Senior Operations Analyst, Business Intelligence
Cook Group —Limerick, County Limerick
- Doctoral degree
- Computer Science
- Master's degree
8d
Senior AI Practitioner
Ericsson —Athlone, County Westmeath
- Product management
- AI
- Leadership
- Annual leave
- Sick pay
2d
Senior Data Analyst (Investment Management)
Davy —Dublin, County Dublin
- Hybrid work
- Azure
- DevOps
- Data analysis skills
- Employee assistance program
Quick apply
5d
Databricks Lead Engineer | Senior Manager | Data & AI | Advisory
PwC —Dublin, County Dublin
- Full-time
- Azure
- Research
- SQL
Sr. BI Analyst
Glanbia Foods —Dublin, County Dublin
- €401,000 a year
- On call
- Hybrid work
- Engineering
- SQL
- IT
10d
Senior Business Analyst - Banking
NTT Ltd —Dublin, County Dublin
- Full-time
- Hybrid work
- No degree
- Agile
- IT
Senior Finance Transformation Analyst
IntApp —Remote
- Full-time
- Remote
- Microsoft Excel
- SQL
- Analysis skills
- Annual leave
Lean Six Sigma Digital Transformation Leader
Teleperformance —Dublin 07, County Dublin
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel

I want to receive the latest job alerts for data ai analyst senior

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

data ai analyst senior jobs near

Data Analyst jobs in Dublin, County Dublin

Senior Data Analyst jobs in Dublin, County Dublin

Senior Product Analyst jobs in Remote

Customer Service Representative jobs in Dublin, County Dublin

Senior Business Analyst jobs in Dublin, County Dublin

Senior Business Analyst jobs in Cork, County Cork

Business Intelligence Analyst jobs in Dublin, County Dublin

Data Analyst jobs in Cork, County Cork

Data Analyst jobs in Dublin Airport, County Dublin

Data Analyst jobs in Galway, County Galway

Data Analyst jobs in Tallaght, County Dublin

Gsoc Analyst jobs in Dublin, County Dublin

Medical Data Entry jobs in Dublin, County Dublin

Senior Data Analyst jobs in Cork, County Cork

Laboratory Analyst jobs in Cork, County Cork

Architectural Technology jobs in Galway, County Galway

Director Of Technology jobs in Remote

Director Of Technology jobs in Dublin, County Dublin

Finance Director jobs in County Cork

Senior Operations Analyst jobs in Dublin, County Dublin

Customer Service Strategist

Balsam Brands -
Dublin, County Dublin

Apply Now

Job details

Full-time

Benefits

Annual leave
Company pension

Qualifications

Jira
Microsoft Powerpoint
Microsoft Excel
Customer service
Slack
Data analysis skills
Organisational skills
AI

Full job description

Balsam Hill is seeking a proactive and detail-oriented Customer Service Analyst (BPO Support) to support our third-party customer service operations and deliver a high-quality customer experience. This role acts as a key point of contact for BPO partners, ensuring they have the tools, information, and support needed to meet performance expectations and service level agreements. The role also involves managing escalations, analysing trends, and identifying opportunities to improve processes and performance.

This position reports to the BPO Senior Strategist Lead for Europe. This is a full-time, hybrid in-office position located near our Dublin office, requiring three days in-office (Monday, Tuesday, Wednesday).

What you’ll do:

Act as the main point of contact for BPO partners, providing real-time support
Keep partners informed on process updates, policies, and campaigns
Monitor customer interactions to ensure quality and brand standards
Manage escalations efficiently with a focus on customer outcomes
Collaborate with BPO vendors and internal teams to share insights and improve performance
Work with Knowledge and Learning teams to improve support materials
Monitor BPO performance data daily across key metrics (CSAT, AHT, FCR, etc.), proactively identify trends and anomalies, and conduct root cause analysis to surface issues before they escalate.
Identify and implement process improvements
Own regular performance reviews with BPO partners, tracking SLAs, KPIs, and quality metrics across all supported markets, to support initiatives that drive sales, conversion, and overall customer satisfaction

What you bring to the table:

Excellent organisational skills with strong attention to detail and the ability to manage multiple priorities.
Proficient in Excel, PowerPoint, and common project management tools (e.g., Slack, Jira).
2–3 years’ experience in customer service or contact centre operations
Third-level qualification or equivalent experience
Strong data analysis skills; proficient in Excel for performance reporting and trend analysis. Comfortable interpreting data from customer feedback and VoC tools.
Excellent communication and stakeholder management
Proactive and adaptable in a fast-paced environment
Strong sense of ownership and accountability
Interest in improving customer experience and operations
Familiarity with customer service tools is a plus
Demonstrated AI literacy

About Us: Balsam Brands is a global, omnichannel retailer with roots in Christmas and seasonal décor. We strive for excellence in everything we do and present a unique opportunity for those seeking to have a meaningful impact in a people-first company that values relationship building, authenticity, and doing the right thing. We have steadily growing teams in Boise, the Bay Area, Dublin, Canada, Mexico, and the Philippines.

The company's mission is to create joy together. We empower our team and partners to love what they do, provide products and experiences that inspire meaningful moments with family and friends, and give back to our families and communities in impactful ways. When you join Balsam Brands, you'll find a culture of caring people doing challenging work and building a welcoming workplace.

Check out our flagship brand, Balsam Hill: balsamhill.com

Balsam Brands in Forbes: https://bit.ly/balsambrandsforbes2023
Balsam Brands on LinkedIn: http://www.linkedin.com/company/balsam-brands/

At Balsam Brands, we strive to offer a competitive compensation and benefits package. For permanent, full-time team members, this includes:

Competitive compensation, including a cash-based incentive plan
Company contributions toward private healthcare coverage
Company pension and employer contributions
Paid holidays, annual shutdown week, PTO, and volunteer time-off (VTO) packages
Annual continuous learning benefit up to €1,100 per person, per fiscal year
Up to €300 flexible reimbursement to support setup of new team member's work-from-home environment
Access to mental health and wellness perks
Parking and transit employer contributions

At Balsam Brands, we strive to build a diverse, equitable, and inclusive team to fulfill our purpose to create joy together. The Company is an equal opportunity employer and makes employment decisions on the basis of merit. In accordance with applicable law, the Company prohibits discrimination based on race, gender, religion, civil status, family status, age, disability, sexual orientation, membership of the Traveller community or any other consideration protected by applicable laws. The Company fully endorses a working environment that is free from discrimination, harassment, sexual harassment, workplace bullying and/or victimization. The Company is committed to compliance with all relevant and applicable provisions of the Employment Equality Acts 1998-2015 with regard to providing equal employment opportunities to disabled applicants or employees. The Company will provide such employees and applicants with reasonable accommodations which are required by law in order to perform the essential functions of the job provided that such reasonable accommodation does not result in excessive or disproportionate cost to the Company.

#LI-Hybrid

Apply Now

Refine Your Search

data ai analyst senior jobs

Customer Service Strategist

AI & Automation Senior Business Analyst - McKesson Technology

Sr. Intelligence Analyst II (Remote)

Senior Business Data Analyst - Transact system

Senior Threat Assurance Analyst

Senior Product Analyst (AI Product)

Senior Data Analyst

Data Quality - Senior Analyst

Senior Specialist, Product Analyst

Senior Clinical Data Analyst

Director of Technology, Innovation and Delivery – Global Asset Management (Dublin, Ireland – Hybrid)

Lead Data Insights Analyst - Tableau Expert

Senior Operations Analyst, Business Intelligence

Senior AI Practitioner

Senior Data Analyst (Investment Management)

Databricks Lead Engineer | Senior Manager | Data & AI | Advisory

Sr. BI Analyst

Senior Business Analyst - Banking

Senior Finance Transformation Analyst

Lean Six Sigma Digital Transformation Leader

I want to receive the latest job alerts for data ai analyst senior

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected