Service Advisor
Location: Trinity Motor Group – Trinity Volkswagen & Trinity Škoda
About Us
Trinity Motor Group is one of Ireland's leading motor retailers and proudly represents both Volkswagen and Škoda. As multiple Dealer of the Year award winners, we are committed to delivering an exceptional customer experience and maintaining the highest standards of professionalism throughout our business.
We are currently seeking an enthusiastic and customer-focused Service Advisor to join our Aftersales team.
The Role
As a Service Advisor, you will be the first point of contact for customers attending our service department. You will play a key role in delivering outstanding customer service while coordinating vehicle servicing, repairs and maintenance with our workshop team.
Key Responsibilities
- Welcoming customers and discussing their servicing and repair requirements.
- Booking vehicles into the workshop and preparing job cards.
- Maintaining regular communication with customers regarding the progress of their vehicle.
- Providing estimates and obtaining customer approval for additional work.
- Liaising with technicians and the workshop team to ensure efficient workflow.
- Processing invoices and handling service-related administration.
- Ensuring all customer interactions reflect the high standards of Trinity Motor Group.
- Supporting the achievement of departmental customer satisfaction and performance targets.
The Ideal Candidate
- Previous experience in a customer service, service advisor or automotive environment is desirable.
- Strong communication and interpersonal skills.
- Excellent organisational and administrative abilities.
- Ability to work effectively in a fast-paced environment.
- Professional, positive and customer-focused approach.
- Strong attention to detail.
- Proficient computer skills.
- Full clean driving licence preferred.
What We Offer
- Competitive salary package.
- Manufacturer training and ongoing professional development.
- Opportunity to work with award-winning Volkswagen and Škoda dealerships.
- Supportive and professional team environment.
- Career progression opportunities within Trinity Motor Group.
- Employee benefits and staff incentives.
If you are passionate about customer service and would like to develop your career with an award-winning automotive group, we would love to hear from you.
Pay: €30,500.00-€35,000.00 per year
Benefits:
- Bike to work scheme
- Employee assistance program
- On-site parking
Work Location: In person
