Flashpoint is seeking an enthusiastic, customer-focused and creative individual to join our growing team in Rathnew, Co. Wicklow.
This is a varied and exciting role that combines customer service, e-commerce administration and social media content creation. The successful candidate will work within a supportive team environment and play an important role in delivering excellent customer experiences both online and in-store.
Key Responsibilities
- Process customer orders from our online store and in store
- Support the sales team by processing orders received via phone and email
- Advise customers on products and services offered by Flashpoint
- Respond to customer enquiries via phone, email, live chat, social media and in person
- Create, edit and publish engaging content for Flashpoint's social media platforms
- Maintain and update the company website, including product descriptions, pricing and stock information
- Assist in ensuring a positive customer experience across all channels
- Support the warehouse team to ensure prompt dispatch of orders
Skills & Experience Essential
- Excellent communication and interpersonal skills
- Strong organisational and time management abilities
- Customer-focused approach with a positive attitude
- Self-motivated with the ability to work independently and as part of a team
- Good computer skills and attention to detail
- Leaving Certificate or equivalent
Desirable
- Previous customer service experience
- Marketing or social media experience
- Content creation skills including photography, video recording and editing
- Experience using Canva or similar design/editing software
- Knowledge of social media platforms and current trends
- Experience with e-commerce or online retail systems
Working Hours
Location Requirementlicants must be able to reliably commute to Rathnew, Co. Wicklow, or be planning to relocate before commencing employment.
If you enjoy working with customers, have a creative mindset and would like to be part of a growing business, we'd love to hear from you.
Job Type: Full-time
Pay: From €32,500.00 per year
Ability to commute/relocate:
- Rathnew, County Wicklow: reliably commute or plan to relocate before starting work (required)
Education:
- Leaving Certificate (required)
Experience:
- customer service: 1 year (preferred)
Work Location: In person
