Now Hiring at The Grace
The Grace | Where Excellence meets Opportunity
Westport, County Mayo | Full-Time | Pre-Opening Opportunity
Join The Grace Westport Estate, a remarkable new hotel opening in Spring 2026 on Ireland's Wild Atlantic Way, at the heart of the captivating Westport Estate.
Job Summary:
The Front Office Agent acts as a primary touchpoint for guests, driving a seamless arrival-to-departure experience that reflects the service culture of The Grace Westport Estate. This role manages day-to-day front desk operations, ensuring each interaction is delivered with warmth, accuracy, and professional polish. By coordinating closely with internal teams and maintaining an organised, guest-ready environment, the Front Office Agent supports operational continuity while elevating overall service delivery across the estate.
Key Responsibilities
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Deliver a genuine, warm, and thoughtful welcome to all guests upon arrival, maintaining a polished and professional presence throughout their stay and at departure.
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Manage check-in and check-out processes efficiently, ensuring accuracy, clarity, and adherence to established standards.
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Anticipate guest needs proactively and take initiative to enhance satisfaction through personalised service.
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Promote hotel services, upsell room categories where appropriate, and cross-sell wider estate facilities to elevate the guest experience.
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Respond to guest inquiries with confidence, professionalism, and timely follow-through.
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Maintain a well-organized, tidy, and guest-ready reception environment at all times.
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Manage incoming phone calls, directing them to the appropriate departments or taking detailed messages as required.
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Support management of incoming mail, internal dispatching, and courier coordination.
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Oversee the intake and handling of daily deliveries relevant to the front desk and guest services.
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Complete shift checklists and follow departmental SOPs to drive consistent service delivery.
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Serve as a liaison between internal departments, ensuring timely exchange of information and clear communication to support smooth hotel operations.
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Collaborate closely with the Nights Team and other guest-facing departments to maintain operational continuity.
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Relay guest requests to relevant teams, ensuring follow-up and accountability.
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Maintain active communication regarding room statuses, housekeeping updates, maintenance issues, and guest preferences.
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Assist with general scheduling tasks, including calendar management and logistical coordination where required.
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Contribute to reporting, documentation, and administrative duties in alignment with front office requirements.
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Handle financial transactions related to reservations, deposits, or guest charges with accuracy and compliance.
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Complete ad-hoc duties as assigned by management to support the broader operation.
This job description is not intended to be either prescriptive or exhaustive, it is issued as a framework to outline main areas of responsibility at the time of writing.
Required Experience & Skills
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Minimum 1 year of hospitality experience, ideally within Front Office or guest-facing roles.
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Strong communication, interpersonal, and organizational skills.
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High level of technological proficiency, including office software, email systems, telephony tools, and hotel PMS platforms.
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Demonstrated ability to operate in a dynamic, guest-driven environment with a calm and solutions-oriented approach.
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Commitment to service excellence, accuracy, and continuous compliance.
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Eligibility to work in Ireland.
The Grace Westport Estate is an equal opportunity employer. We strive to create and maintain a diverse workforce where everyone is respected and included.
