Find Support remote Jobs in Waterford, Wd

Individual Customer Service Co-Ordinator
Sun Life —Waterford, County Waterford
- Full-time
- Customer service
- Research
- No degree
Industrial Area Manager
BidvestNoonan —Waterford, County Waterford
- €45,000–€50,000 a year
- Full-time
- Leadership
Quick apply
5d
Residential Security Officer- Ballynatray, County Waterford
Weybourne —Waterford, County Waterford
- Full-time
- Microsoft Office
- No degree
- IT
Quick apply
3d
Injectables and Tech Transfers Data Scientist Statistician
Sanofi —Waterford, County Waterford
- €63,200.00–€84,266.66 a year
- Full-time
- Computer Science
- Analysis skills
- Bachelor's degree
4d
Electrical Trade Qualified - Project Engineer
CSL Ltd —Waterford, County Waterford
- €55,000–€65,000 a year
- Full-time
- Hybrid work
- Communication skills
- Fuel card
Quick apply
Senior Technical Support Engineer, Ireland
Fund Recs —Waterford, County Waterford
- Full-time
- Computer Science
- Java
- AWS
- Annual leave
- Employee assistance program
Quick apply
Technical Program Manager - Portfolio Lifecycle Management (Waterford Office, Ireland)
Red Hat, Inc. —Waterford, County Waterford
- Full-time
- Remote
- Software development
- Agile
- Linux
8d
Principal Software Engineer
Red Hat, Inc. —Waterford, County Waterford
- Full-time
- Remote
- Computer Science
- Master's degree
- AWS
9d
Solar Maintenance Technican
Greenvolt —Waterford, County Waterford
- Full-time
- Engineering
- Maintenance
- IT
Quick apply
Manufacturing Engineer II
Bausch + Lomb —Waterford, County Waterford
- Engineering
- Project management
- Leadership
Software Engineer - Linux Kernel Engineering (Waterford Office, Ireland)
Red Hat, Inc. —Waterford, County Waterford
- Full-time
- Remote
- Linux
3d
Software Engineering Manager
Fund Recs —Waterford, County Waterford
- Full-time
- System design
- Software development
- Annual leave
- Employee assistance program
Quick apply
Senior Engineer, Integration & Control
West Pharmaceutical Services —Waterford, County Waterford
- €65,900–€83,800 a year
- Day shift
- AutoCAD
- Computer Science
- CAD
Senior Software Engineer, Ireland
Fund Recs —Waterford, County Waterford
- Full-time
- System design
- Java
- AWS
- Annual leave
- Employee assistance program
Quick apply
Principal Software Engineer - RHIVOS - Customer Engagement Lead (Ireland)
Red Hat, Inc. —Waterford, County Waterford
- Full-time
- English
- Linux
- In-person
Senior Software Engineer - OpenShift Virtualization Windows (Ireland)
Red Hat, Inc. —Waterford, County Waterford
- Full-time
- Remote
- English
- Windows
- C++

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Individual Customer Service Co-Ordinator

Sun Life -
Waterford, County Waterford

Apply Now

Job details

Full-time

Qualifications

Customer service
Research
Computer skills
Communication skills

Full job description

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Job Summary

As a crucial member of our Contact Centre team, you will serve as the primary point of contact for Sun Life U.S. clients, including individuals, beneficiaries, and brokers. You will manage diverse inquiries regarding policy values, product features, status updates, and form requests through comprehensive phone-based support. This role is well-suited for professionals who thrive in dynamic, team-oriented environments and demonstrate a strong commitment to maintaining high performance standards.

Main Accountabilities

Deliver exceptional client service for Whole Life, Term Life, and Universal Life Insurance products, addressing inquiries professionally and efficiently.
Assist clients in completing necessary policy-related forms.
Must demonstrate active listening skills providing empathy and compassion where applicable
Always maintain a high level of security awareness ensuring our Clients' information is protected
Handle ad-hoc requests requiring research on policy details, coverage options, or other relevant information.
Process phone inquiries and requests for illustrations, policy values, forms, and histories.
Utilize internal Knowledge Base articles for product information.
Explain policy summaries, billing notices, annual reports, and other documentation clearly to clients.
Collaborate with the IFM Client Services team and other business units to achieve departmental goals.
Participate in team meetings and continuous improvement initiatives.
Adapt to both remote and in-office work environments.
Meet defined service level agreements (SLAs) and key performance indicators (KPIs) while maintaining productivity and quality standards.
Demonstrate strong multitasking, prioritization, and attention to detail skills.
Adhere to relevant policies, procedures, and regulatory requirements.
Proactively address client concerns and escalate issues when necessary.
Participate in training programs, workshops, and town halls to enhance skills and knowledge.

Key Competencies

• Time management and prioritization

• Customer service orientation

• Adaptability and flexibility

• Attention to detail

• Teamwork and collaboration

• Results-driven mindset

Qualifications and Experience

1-2 years of customer service experience
Degree or equivalent experience preferred (not mandatory)
Familiarity with insurance products is advantageous Key Skills and Attributes:
Exceptional customer service skills with the ability to multitask efficiently in a fast-paced environment
Excellent interpersonal skills and strong written and verbal communication abilities
Professional and empathetic telephone manner, with strong problem-solving capabilities
Proficient computer skills
Team-oriented with a commitment to punctuality and adherence to schedules
Superior organizational and prioritization abilities
Excellent research and follow-up skills

Job Category:

Customer Service / Operations

Posting End Date:

19/06/2026

Apply Now

Refine Your Search

support remote jobs in waterford, wd

Individual Customer Service Co-Ordinator

Industrial Area Manager

Residential Security Officer- Ballynatray, County Waterford

Injectables and Tech Transfers Data Scientist Statistician

Electrical Trade Qualified - Project Engineer

Senior Technical Support Engineer, Ireland

Technical Program Manager - Portfolio Lifecycle Management (Waterford Office, Ireland)

Principal Software Engineer

Solar Maintenance Technican

Manufacturing Engineer II

Software Engineer - Linux Kernel Engineering (Waterford Office, Ireland)

Software Engineering Manager

Senior Engineer, Integration & Control

Senior Software Engineer, Ireland

Principal Software Engineer - RHIVOS - Customer Engagement Lead (Ireland)

Senior Software Engineer - OpenShift Virtualization Windows (Ireland)

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