Access to Care Advisor - UPMC Waterford
Location: UPMC Whitfield Hospital
Job type: Fixed Term
Overview of role:
UPMC Hillman Cancer Centre Waterford is hiring a Radiotherapy Access to Care Advisor on an 11 month fixed-term contract. The Access to Care advisor is responsible for patient services. We are looking for a receptionist to manage our front desk on a daily basis and to perform a variety of administrative and clerical tasks.
Primary Duties and Responsibilities:
Key Responsibilities
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Receiving visitors at the front desk by greeting, welcoming, directing and announcing them
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appropriately
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Answering incoming phone calls, Emails and checking voicemails
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Receiving and sorting daily mail
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Simulation list for the day printed, Insurance Check for all Patients
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Prepare and distribute mail
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Task Pad
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Arranging Patient Transportation
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Daily Check in for each Patient
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Patient Surveys
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Keep the reception area clean and tidy and free from hazards
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Appointment Cards (Print cards on a Friday morning for the appointments for the following week)
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Arranging Ambulance Transfers
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Stationary Order
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Coordinate and resolve patient complaints
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Properly add patient details to our schedule software (ARIA)
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Welcome walk ins
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Answer questions about services
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Link in with Nurses daily
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Cover Clinics for Doctors
Administrative Support
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Cross cover with other colleagues in the department.
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To deal with any patient queries in relation to prices, payment excesses and to ensure all patient fees are captured in advance of radiotherapy to effectively manage same.
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In patient services you will be the first point of contact for our company. Our Patient Services duties include offering administrative support across the organization. You will welcome our patients and greet people who visit the department with courtesy and respect. You will also coordinate front-desk activities, including distributing
- correspondence and redirecting phone calls.
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To be successful in our Patient Services department, you should have a pleasant personality, as this is also a customer service role. You should also be able to deal with emergencies in a timely and effective manner, while streamlining office operations. Multitasking and stress management skills are essential for this position. This role may require working in shifts, so flexibility is a plus.
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Ultimately, Patient services duties and responsibilities are to ensure the front desk welcomes patients positively and executes all administrative tasks to the highest quality standards
Health & Safety
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As an employee of the UPMC Hillman Cancer Centre you have a responsibility to:
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Take reasonable care of your own Health and Safety and that of any other person who may be affected by your acts or omissions at work.
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Co-operate with UPMC in ensuring that statutory regulations, codes of practice, local policies and departmental health and safety rules are adhered to.
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Not intentionally or recklessly interfere with or misuse anything provided in the interests of health and safety.
Information Governance
UPMC is committed to compliance with Information Governance standards to ensure that all information is handled legally, securely, efficiently, and effectively. You are required to comply with the UPMC Information Governance policies and standards.
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Confidentiality and Security - Your attention is drawn to the confidential nature of information collected within UPMC. Whilst you are employed by UPMC you will encounter confidential information and data relating to the work of UPMC, its patients or employees. You are bound by your conditions of service to respect the confidentiality of any information you may encounter which identifies patients, employees or other UPMC personnel, or business information of the Company. You also have a duty to ensure that all confidential information is always held securely, both on and off site
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Disclosure of Information - The unauthorized use or disclosure of information relating to UPMC activities or affairs, the treatment of patients or the personal details of an employee, will normally be considered a serious disciplinary offence which could result in dismissal. Upon leaving UPMC employment and at any time thereafter you must not take advantage of or disclose confidential information that you learnt in the course of your employment. Unauthorized disclosure of any of this information may be deemed as a criminal offence.
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Information Quality and Records Management - You must ensure that all information handled by you is accurate and kept up-to-date and you must comply with recording, monitoring, validation and improvement schemes and processes.
As an employee of UPMC you have a responsibility to:
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Demonstrate in your behaviors, and adhere to, the UPMC values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity and Excellence & Innovation
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Participate in statutory and mandatory training as appropriate for the post. · Maintain consistently high personal and professional standards and act in accordance with the relevant professional code of conduct.
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Take responsibility for the maintenance and improvement of personal and professional competence and to encourage that of colleagues and subordinates.
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Participate in UPMC’s E&C processes including identifying performance standards for the post, personal objective setting, and the creation of a personal development plan.
Social Responsibility
UPMC is committed to behaving responsibly in the way we manage transport, procurement, our facilities, employment, skills, and our engagement with the local community so that we can make a positive contribution to society. As an employee of UPMC you have a responsibility to take measures to support our contribution and to reduce the environmental impact of our activities relating to energy and water usage, transport, and waste.
This job description represents a summary of the main responsibilities of the post and not an exhaustive list of duties to be undertaken. The duties may be redefined following discussion with the line manager.
Qualifications & Experience:
Skills Essential to the Post
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Relationship building skills.
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Attention to detail & analytical capabilities.
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Ability to multitask and prioritise accordingly.
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Adaptability to changes in healthcare.
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Initiative and innovation
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Excellent self-management skills
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Work towards and meet deadlines.
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Diary management.
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IT skills, proficiency in;
o MS Word/PowerPoint/Excel
o Outlook
o Folder management and systematic Filing
o Infographics/organisational structures/workflow productions
Qualifications:
Experience:
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At least 2 years’ experience in a similar role preferably in a healthcare environment
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Job Specific Competencies and Knowledge:
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Effective communication skills
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Organisation and time management skills
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Effective analytical, problem solving and decision-making skills.
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Commitment to provide a quality service
Salary €30,500 - €45,878 pro rata per annum based on a 39 hour week
This job description is intended to be an outline of the areas of responsibility. As UPMC and the post holder develop, this job description may be subject to review in light of the changing needs of the business.
Equal Opportunity Statement and Benefits
UPMC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
At UPMC we provide a total rewards program that is not only market competitive, but fair and provides growth opportunities for all our colleagues.
Benefits – Fully paid maternity and paternity leave for new parents. Competitive Pension Plan, company funded Death in Service Benefit x 3 times. Critical Illness cover for all employees up to the age of 66.
Performance and Recognition – Rewards for performance that supports the goals and mission of UPMC through our annual ACES programme.
Work-Life Balance – Enhanced annual leave up to a maximum of 27 days. Flexible working opportunities to support you to work around external family commitments.
Development and Career Opportunities – Opportunities for each employee to reach their career goals through continued learning and/or advancement.
About UPMC
UPMC is a renowned multinational academic medical centre committed to delivering people-focused care that’s close to home. Headquartered in Pittsburgh and affiliated with the University of Pittsburgh Schools of the Health Sciences, UPMC shapes the future of health through clinical and technological innovation, research and education. UPMC expands its expertise globally, bringing world-class care across continents through its UPMC International division — an owned and operated network of hospitals and ambulatory care centres in Italy, Ireland and Croatia. UPMC International brings new access to the signature specialty services of UPMC Hillman Cancer Centre, UPMC Sports Medicine and others to more people in more places around the world.
In Ireland UPMC has provided high-quality healthcare in the South East since 2006. UPMC’s operations in Ireland now include UPMC Whitfield Hospital in Waterford, UPMC Sports Surgery Clinic in Dublin, UPMC Kildare Hospital in Clane, and UPMC Aut Even Hospital in Kilkenny. Outpatient care is available at the UPMC Carlow Outreach Centre, UPMC Hillman Cancer Centre radiotherapy locations in Waterford and Cork, UPMC The 4th Practice in Mallow, and across UPMC Sports Medicine Clinics in Dublin, Waterford, Limerick, Tipperary, Cork, and Mayo. UPMC has also established a nationwide Concussion Network. UPMC's Global Technology Operation Centre is based in Kilkenny.
