People First Credit Union (PFCU) is a progressive financial services provider, with over 40,000 members. We have branches in Portlaoise, Abbeyleix, Stradbally and Athy. With total assets of €170 million, PFCU is firmly rooted within the community, and our core value is to serve our members and the community, whilst striving to maintain the highest professional standards.
- Demonstrable “member service” credentials with an ability and desire to enhance member service at every opportunity
- Strong I.T. and administration skills with a strong compliance ethos for a “right first time” approach to work
- Experience working in a frontline role within a credit union or financial institution would be a distinct advantage
- Team worker with excellent communications and organisational skills
- Full clean driving licence
- An appreciation and an awareness of the credit union ethos
- An APA qualification in Lending is advantageous towards this position
As we prepare to expand our business services in one branch, People First Credit Union Ltd is inviting applications for the position of Member Service Representative, a full time, 12-month fixed term contract. In this role, the applicant will primarily be based in the Athy office but may be required to work in our other branches in line with the needs of the business.
This is a full-time role, onsite, with a requirement to work 37 hours per week, working Monday to Friday. The successful applicant will work as part of the member services team responsible for providing an excellent service experience to members and potential members at the counter and on the phone. The successful candidate will be accountable for ensuring that the relevant Individual Accountability Framework responsibilities are met in line with regulatory requirements.
Key Responsibilities:
- To provide a quality service to members at the counter, to process lodgements, withdrawals, loan draw down and repayments.
- Process direct debits, standing orders, eft’s and amend mandates
- Accurately and competently handle cash, reconciling cash balances daily.
- With training, develop an excellence in resolving member queries to the highest levels of service across diverse areas from advising on credit union products to the various methods members can access these services.
- Ensure compliance with existing and new systems & controls, and policies & procedures necessary, as outlined by the Risk, Compliance, MLRO & DPO, the Internal Audit Function and Operations Manager.
- Complete other duties as required by the management team.
The above is not an exhaustive list of responsibilities and may be subject to change in line with the overall objectives of the credit union.
The successful candidate must have:
- Demonstrable “member service” credentials with an ability and desire to enhance member service at every opportunity
- Strong I.T. and administration skills with a strong compliance ethos for a “right first time” approach to work
- Experience working in a frontline role within a credit union or financial institution would be a distinct advantage
- Team worker with excellent communications and organisational skills
- Full clean driving licence
- An appreciation and an awareness of the credit union ethos
- An APA qualification in Lending is advantageous towards this position
While this APA is not essential from the outset, the chosen applicant must be willing to commence registration and exams thereafter should the position extend past 12 months, in line with the Central Banks Minimum Competency Code (MCC) requirements for the role.
Skills:
Excellent customer service, Strong Communication Skills, Organisational Skills
Benefits:
- Employee assistance program
- On-site parking
Work Location: In person
