Find Team leader customer service Jobs in North Ring, C

Team Leader - Customer Service
Capita —Clonakilty, County Cork
- €32,166 a year
- Full-time
- Customer service
- Continuous improvement
- Organisational skills
Customer Service Advisor – Hybrid Clonakilty (Part-Time)
Capita —Clonakilty, County Cork
- €14,716 a year
- Full-time
- Hybrid work
- Social media management
- Customer service
- Communication skills
- Annual leave
- Employee assistance program
10d
Workplace Solutions - Client Administration Specialist, Clonakilty
JPMorganChase —Clonakilty, County Cork
- Full-time
- Microsoft Word
- Microsoft Excel
- Computer skills
Workplace Solutions - CAP Table Implementations Associate
JPMorganChase —Clonakilty, County Cork
- Full-time
- Microsoft Word
- Microsoft Excel
- Finance
2d
Cafe Manager
Bandon Coffee —Bandon, County Cork
- €32,000–€36,000 a year
- Overtime
- Customer service
- Supervising experience
- Bakery
- Annual leave
Quick apply
13d

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Team Leader - Customer Service

Capita -
Clonakilty, County Cork

Apply Now

Job details

Full-time
€32,166 a year

Qualifications

Telephony
Customer service
Continuous improvement
Organisational skills
Communication skills

Full job description

As a Customer Service Team Leader, you will oversee the day-to-day performance of a team of Customer Service Advisors, ensuring the delivery of an excellent customer experience. You will drive team performance, support continuous improvement, and ensure that all operational and compliance standards are met. Leading by example is key to success in this role.

This is an office-based position, located in our Clonakilty office.
The salary for this role is €32,166.00 per annum.

Job title:

Team Leader - Customer Service

Job Description:

Key Responsibilities

Your responsibilities will be split 65% calls and 35% Team Lead duties which would include:
Supervise and support a team of Customer Service Advisors to deliver high-quality, customer-focused service
Coach, mentor, and develop team members to improve performance, customer satisfaction, and efficiency
Monitor and drive performance against KPIs, including quality, productivity, adherence, absence, and attrition
Handle and resolve escalated customer complaints, conducting root cause analysis to identify trends and improvements
Ensure all customer interactions are handled professionally across multiple channels, delivering a “right first-time” resolution
Support accurate data capture and system updates in line with business requirements
Promote a culture of accountability, engagement, and continuous improvement within the team
Work closely with the Operations Manager to meet business objectives and enhance overall service delivery
Manage payroll accuracy and minimise administrative errors
Ensure compliance with data protection legislation, company policies, and HR procedures
Conduct performance management, including coaching, counselling, and disciplinary processes where required

Skills & Experience

Excellent interpersonal and organisational skills
Strong verbal and written communication skills with a high standard of grammar and vocabulary
Ability to demonstrate empathy and take ownership of customer issues
Proven ability to motivate and develop others
Strong problem-solving skills with a focus on customer outcomes
Experience working in a KPI-driven, multi-channel customer service environment
Confident using telephony and computer systems

What Success Looks Like

Consistent delivery of KPI targets
High levels of customer satisfaction and first-time resolution
Engaged, motivated, and high-performing team
Continuous improvement in processes and customer experience

Location:

Clonakilty

Ireland

Time Type:

Full time

Contract Type:

Permanent

Apply Now

Refine Your Search

team leader customer service jobs in north ring, c

Team Leader - Customer Service

Customer Service Advisor – Hybrid Clonakilty (Part-Time)

Workplace Solutions - Client Administration Specialist, Clonakilty

Workplace Solutions - CAP Table Implementations Associate

Cafe Manager

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