Find it platform lead Jobs in north dublin, d

Senior IT Lead and Delivery Manager
Teleperformance —Dublin 07, County Dublin
- Full-time
- Azure
- Computer Science
- Master's degree
3d
L3 IT Engineer with Microsoft POTY
Ergo —Dublin, County Dublin
- Azure
- Windows
- SharePoint
- Annual leave
Manager, People Technology Platform Engineering (Workday)
PlayStation Global —Dublin, County Dublin
- €89,300–€133,900 a year
- Engineering
- Human resources
- Organisational skills
Quick apply
Cyber Service Delivery Manager
Tata Consultancy Services —Swords, County Dublin
- Call to connect
- Azure
- Management
- Leadership
IT Systems Administrator
Irish Ferries —Dublin, County Dublin
- €50,000–€55,000 a year
- Full-time
- Azure
- Windows
- SharePoint
Quick apply
IT Platform Lead
Supermetrics —Dublin, County Dublin
- AI
- Python
Quick apply
Platform Operations Specialist - Systems Infrastructure and Excellence - T&S
TikTok —Dublin, County Dublin
- Computer Science
- Bachelor's degree
- No degree
eMobility Systems Operations Specialist
ESB —Dublin, County Dublin
- €59,900–€70,500 a year
- Full-time
- Azure
- Computer Science
- Engineering
2d
Lead Technical Product Manager
Optum —Dublin, County Dublin
- Full-time
- No degree
- Product management
- Agile
IT Support Specialist
PlayStation Global —Dublin, County Dublin
- €43,800–€65,600 a year
- Azure
- Microsoft Outlook
- Windows
Quick apply
Delivery Manager - Core Technology Platform
Keyrock —Dublin, County Dublin
- Full-time
- Remote
- Computer Science
- Engineering
- Business
Ireland Partnerships Lead - Inclusive Design
See Me Please Ltd —Dublin, County Dublin
- €52,813.79–€180,000.00 a year
- Full-time
- Sick pay
Quick apply
11d
Senior Data Analyst
Optum —Dublin, County Dublin
- Full-time
- SQL
- Analytics
Senior Digital Marketing Lead
Sixtwo Digital —Drogheda, County Meath
- €35,000–€55,000 a year
- Full-time
- Hybrid work
- Management
- English
- Analysis skills
- Flexitime
- Work from home
Quick apply
14d
Global IT Operations Manager
Muck Rack —Dublin, County Dublin
- €52,000–€92,000 a year
- Remote
- Analysis skills
- IT
- Leadership
- Annual leave
- Employee assistance program
Quick apply
AI Engineering Manager - Amplify C.S
Klaviyo —Dublin, County Dublin
- €112,000–€168,000 a year
- Hybrid work
- Azure
- Computer Science
- AWS
IT Systems Administrator – Contract (Dublin, Ireland)
Hadfield Green —DUBLIN 2, County Dublin
- Windows
- Linux
- Communication skills
Site Digital & Automation Lead (Director) Grange Castle
Pfizer —Dublin, County Dublin
- Full-time
- Computer Science
- Engineering
- Bachelor's degree
Technical Product Manager
Optum —Dublin, County Dublin
- Full-time
- Computer Science
- Bachelor's degree
- Agile
AI Governance and Capabilities Specialist
PTSB —Blackrock, County Dublin
- AI
- Banking

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Senior IT Lead and Delivery Manager

Teleperformance -
Dublin 07, County Dublin

Apply Now

Job details

Full-time
3 days ago

Qualifications

Jira
Azure
Computer Science
Master's degree
AWS
ServiceNow
IT
Business
Leadership
Juniper

Full job description

Overview:

Senior IT Lead and Delivery Manager

Location: Dublin, Ireland (On-site across two sites)

Salary: DOE

Role Purpose

The Senior IT Lead & Client Success Manager serves as the definitive bridge between technology delivery, client satisfaction, and commercial success. This role acts as the "face of IT" on the Dublin leadership board while maintaining hands-on accountability for service delivery excellence. You will manage a complex ecosystem of global client applications and local infrastructure, ensuring that every technical initiative justifies its spend by directly supporting client retention and operational efficiency.

Key Responsibilities

1. Strategic Leadership & Commercial Stewardship

Site Representation: Act as the primary IT representative on the Dublin leadership board, driving success against stated KPIs and delivering the regional IT strategy.
P&L Ownership: Manage the regional IT OpEx and CapEx budget, linking every Euro of spend to ROI, cost-savings, or revenue-generating potential.
Client & TAM Interface: Act as the senior technical point of contact for key clients and Technical Account Managers (TAMs), positioning IT services as a value-add in pitches and renewals.

2. Operational Governance & Service Excellence

SLA/OLA Accountability: Own the end-to-end delivery of IT services, ensuring all Service Level Agreements and Operational Level Agreements are consistently met or exceeded.
Performance Reporting: Design and present QBRs to senior stakeholders, detailing system health, operational metrics, and team performance.
Change & Risk Management: Approve high-risk technical changes via the Change Advisory Board (CAB) and enforce global security, GDPR, and BCDR compliance.

3. Team Leadership & On-Call Steering

Direct People Management: Lead, mentor, and manage a team of 3 to 5 Desktop Support Technicians across both Dublin sites, overseeing their training, performance reviews, and capacity planning.
Escalation & Crisis Leadership: Serve as the ultimate point of escalation for P1/P2 incidents. During critical outages, steer the engineering team to swift resolution and manage all executive-level communications.
On-Call Rota Management: Implement and oversee a 24/7 support schedule, providing guidance and technical "steering" to the team during out-of-hours events.

4. Technical Ecosystem & Innovation

Infrastructure Management: Guarantee high availability for local networking (Fortinet and Juniper), data centers, end-user computing, and audiovisual (AV) technologies.
Application Stewardship: Oversee the performance and access management of enterprise client application suites and collaborative tools.
Continuous Improvement: Identify emerging technologies and deploy CSI frameworks to eliminate service bottlenecks and optimize operational costs.

Experience Required

Experience: 12+ years in high-volume IT environments, including at least 5 years in BPO or Managed Services leadership and 2-3 years of direct people management.
Framework Expertise: Certified in ITIL v4 Foundations (Managing Professional designation preferred).
Technical Savvy: Deep understanding of enterprise networking (Fortinet and Juniper), cloud (AWS/Azure), hybrid identity management (Okta/AD), and ITSM platforms like ServiceNow or Jira.
The "Bridge" Factor: Proven ability to translate complex technical issues into business-centric solutions for C-suite executives and non-technical stakeholders.
Education: Degree in IT/Computer Science, ideally supplemented by an MBA or business-centric certification.

Apply Now

Refine Your Search

it platform lead jobs in north dublin, d

Senior IT Lead and Delivery Manager

L3 IT Engineer with Microsoft POTY

Manager, People Technology Platform Engineering (Workday)

Cyber Service Delivery Manager

IT Systems Administrator

IT Platform Lead

Platform Operations Specialist - Systems Infrastructure and Excellence - T&S

eMobility Systems Operations Specialist

Lead Technical Product Manager

IT Support Specialist

Delivery Manager - Core Technology Platform

Ireland Partnerships Lead - Inclusive Design

Senior Data Analyst

Senior Digital Marketing Lead

Global IT Operations Manager

AI Engineering Manager - Amplify C.S

IT Systems Administrator – Contract (Dublin, Ireland)

Site Digital & Automation Lead (Director) Grange Castle

Technical Product Manager

AI Governance and Capabilities Specialist

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Role Purpose

Key Responsibilities

1. Strategic Leadership & Commercial Stewardship

2. Operational Governance & Service Excellence

3. Team Leadership & On-Call Steering

4. Technical Ecosystem & Innovation

Experience Required

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