Find It project manager Jobs in Mullingar, Wh

Operations Manager
Force Recruitment & Outsourcing —Mullingar, County Westmeath
- Full-time
- Microsoft Office
- Human resources
- IT

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Operations Manager

Force Recruitment & Outsourcing
Mullingar, County Westmeath

Apply Now

Job details

Full-time

Qualifications

Microsoft Office
Human resources
IT
Business
Communication skills

Full job description

We at Force Recruitment are delighted to be partnering exclusively with INET as they appoint an Operations Manager to support their next phase of growth.

ABOUT INET:

INET has spent years building something that works: a trusted managed service provider that Irish SMEs rely on to keep their technology running day to day. They’re not a startup figuring things out they’re an established team with real clients, real systems, and a clear direction.
They’re at a point in their growth where the way they run their operations needs to match the quality of the service they deliver. That’s where you come in.

THE OPPORTUNITY

This is a senior, hands-on leadership role not a support function. You’ll take real ownership of how INET deliver, how the teams work, and how the business runs behind the scenes.

If you’ve worked in an MSP before and found yourself thinking “we could do this better”, this role gives you the authority to actually change it.

You’ll work alongside the Service desk Manager, shape the processes that keep their Engineers effective, and be a key voice in how they scale. The people who thrive here are those who take pride in getting things right and don’t need to be chased to make it happen.

They run the business on EOS (Entrepreneurial Operating System) a practical framework that gives every team member shared clarity on how they plan, prioritise, and hold each other accountable.

WHAT YOU’LL OWN

Day-to-day operations

Running internal office functions, driving efficiency, and keeping the whole team moving smoothly.

Service delivery

Working with service desk managers to protect SLAs and support project delivery across the business.

Process improvement

Mapping how things work today, finding the friction, and building better workflows that stick.

People & scheduling

HR administration, onboarding, team scheduling, and keeping our engineers set up to do their best work.

Compliance & vendors

Managing vendor relationships, software licences, and staying sharp on GDPR, H&S, and operational standards.

Metrics & performance

Owning KPIs, SLAs, and OLAs not just tracking them, but using them to hold the team to the right standard.

GROWTH & DEVELOPMENT

This role grows with you.

INET actively support professional development whether that’s working towards your ITIL Foundation, a PMP, or Lean Six Sigma Green Belt. They’ll back you with the time and budget to get there.

As INET continues to grow, this role has a clear path into senior operations leadership. The person who takes this seriously now will have a meaningful hand in shaping what the business looks like in three years.

WHAT WE’RE LOOKING FOR

You’ll have 5+ years in operations, office management, or service delivery ideally inside an MSP or IT services environment. You know what RMM and PSA tools are, you’ve worked with SLAs, and you’re comfortable holding a team accountable to them.

Essential

MSP or IT operations background (5+ years preferred)

SLA, OLA, and KPI experience

People management and HR administration

Process improvement and workflow design

GDPR, Health & Safety, and compliance awareness

Strong communicator comfortable with engineers, vendors, and clients alike

Familiarity with RMM or PSA platforms and MS Office

Good to have

ITIL Foundation certification

PMP (Project Management Professional)

Lean Six Sigma Green Belt

Degree in business administration, management, or related field

Familiarity with EOS is a plus, but what matters most is an openness to structured ways of working and a genuine belief that how a business runs is just as important as what it delivers.

Sound like you?

If you’ve been waiting for a role where you can genuinely shape how a business operates — not just maintain it — we’d love to hear from you. For a confidential conversation please call - Claire 086 201 5737

Apply Now

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Operations Manager

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