Find Medical device Jobs in Dunshaughlin, Mh

Customer Service Executive
Medguard Professional Healthcare Services —Ashbourne, County Meath
- €32,000 a year
- Full-time
- Sales
- Customer service
- English
- Store discount
- Annual leave
Automation Engineer (m/f/d)
ATS Automation Tooling Systems Inc. —DUBLIN 11, County Dublin
- Engineering
- English
- Bachelor's degree
Pipefitter
Weltec —Leixlip, County Kildare
Quick apply
Packaging Operator (7 Months Agency Contract)
Viatris —Damastown, County Dublin
- Full-time
Packaging Operator ( 6 Months Agency Contract )
Viatris —Damastown, County Dublin
- Full-time
Inventory Team Leader
dnata Catering Ireland Limited —Saint Margaret's, County Dublin
- Up to €39,211.38 a year
- Full-time
- Microsoft Excel
- Inventory control
- ERP systems
Quick apply
9d
Field Service Engineer
Printscan Support Services Ltd —Celbridge, County Kildare
- €30,000–€40,000 a year
- Full-time
- Communication skills
Quick apply
10d
Manufacturing Technician
Intel —Leixlip, County Kildare
- Full-time
- Analysis skills
- Bachelor's degree
- No degree
Module Engineering Intern
Intel —Leixlip, County Kildare
- Full-time
- Microsoft Excel
- Engineering
- Data analysis skills
Module Process Engineer
Intel —Leixlip, County Kildare
- Full-time
- Engineering
- Data analysis skills
- Research
8d
Material Controller
Avantor —Dunboyne, County Meath
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
FSO Ireland Equipment Technicians
Intel —Leixlip, County Kildare
- Full-time
- Maintenance
- Analysis skills
- Continuous improvement
Material Handler
Avantor —DUBLIN 15, County Dublin
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance program
Foundry Customer Device Engineer
Intel —Leixlip, County Kildare
- Full-time
- Doctoral degree
- Engineering
- Master's degree
FEOL Integration Engineer
Intel —Leixlip, County Kildare
- Full-time
- Doctoral degree
- Engineering
- Master's degree
MPS (Maintenance, Planner, Scheduler)
CEC —Leixlip, County Kildare
- Full-time
- Manufacturing
- Communication skills
Quick apply
Mechanical Design Engineer
GREATECH —DUBLIN 15, County Dublin
- Holidays
- Microsoft Office
- Computer skills
- Communication skills
- Referral programme
Customer Support Specialist, eShop (Channel Operations)
Analog Devices —Glasnevin, County Dublin
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Communication skills
18h
MDCE Defect Metrology Development Engineer
Intel —Leixlip, County Kildare
- Full-time
- Doctoral degree
- Engineering
- Data analysis skills
2d
Automation Engineer (m/f/d)
Orise —DUBLIN 11, County Dublin
- Engineering
- English
- Bachelor's degree

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Customer Service Executive

Medguard Professional Healthcare Services
Ashbourne, County Meath

Apply Now

Job details

Full-time
€32,000 a year

Benefits

Store discount
Bike to work scheme
Annual leave
Company pension
Company events
Employee assistance program
Employee discount
On-site parking

Qualifications

Sales
Customer service
NetSuite
English
Microsoft Office
Continuous improvement
Data entry
Communication skills

Full job description

Job Title: Customer Service Executive
Location: Medguard Head Office
Reporting to: Head of Internal Sales
Contract: Indefinite Duration
Working Hours: Monday – Thursday 8 hours between 8:00 am -5:30 pm and 9:00 am -5:30 pm on Friday.

About Medguard

At Medguard, every role matters. Whether you're in logistics, customer service, education, or operations, your work helps deliver the exceptional service that exceeds our customer’s expectations.
We’re a proudly Irish-founded company based in Ashbourne, Co. Meath — and one of Ireland’s leading suppliers of medical devices and consumables. Our success is built on strong relationships, mutual respect, and a shared commitment to enhancing patient care.

Looking for your next opportunity?

Join a team where your contribution counts, your growth is supported, and your work makes a difference.

About the Role

As a Customer Service Executive, you will play a key role in supporting Medguard’s internal and external sales operations by processing customer orders, resolving queries, and maintaining accurate records in NetSuite. You’ll be the first point of contact for many of our customers, ensuring they receive timely, professional, and helpful service. This role requires excellent attention to detail, strong communication skills, and the ability to manage multiple priorities in a fast-paced environment.

Principal Duties and Responsibilities

Customer Focus

Process customer orders received via website or email promptly and accurately.
Confirm orders, advise customers of delivery schedules or stock issues, and suggest suitable alternatives.
Provide product information or escalate queries to Key Account Managers as needed.
Respond promptly to email queries, acknowledging receipt within one hour and ensuring timely follow-up.
Handle phone calls and emails, resolving queries related to dispatch, shipping, and stock availability.
Address pricing discrepancies in purchase orders, liaising with Key Account Managers where necessary.
Handle return authorisations, arrange uplifts, and notify the Head of Internal Sales regarding refunds or credits.
Process customer returns in compliance with GDP guidelines and Medguard Returns SOP.
Remain vigilant regarding the risk of falsified medicines in customer returns.

Attention to Detail

Accurately input order details into NetSuite and maintain up-to-date customer records.
Record all customer interactions, including calls, tasks, and notes, in NetSuite.
Regularly review pending approvals, open sales orders, and quotations to ensure timely updates and follow-ups.
Maintain a clean and organised workspace, tidying daily at the start and end of each shift.
Ensure compliance with SOPs, health and safety guidelines, and environmental policies.
Respond to customer concerns, manage assigned projects, and ensure document retention complies with Medguard SOPs.

Communication Skills

Use NetSuite email templates to maintain professional communication standards.
Maintain effective communication with customers and colleagues to uphold service standards.
Prepare sales reports and participate in monthly sales meetings on a rotational basis.

Team Collaboration

Liaise with Key Account Managers and other internal teams to resolve customer queries and ensure smooth order processing.
Participate in annual stock takes as scheduled by the Warehouse Manager.
Support internal sales initiatives and contribute to team goals.

Time Management

Meet monthly invoiced sales targets and minimise carry-over of unresolved emails.
Prioritise tasks to ensure timely order processing and customer follow-up.

Problem Solving

Upsell and cross-sell products where appropriate, maximising order value and offering in-stock alternatives.
Escalate complex queries appropriately while seeking timely resolutions.
Identify opportunities to improve customer service processes and contribute to continuous improvement.

System Proficiency

Utilise NetSuite and other internal systems confidently and accurately.
Maintain data integrity and adhere to system protocols.

Adherence to GDP Guidelines (2013/C343/01)

Ensure all activities comply with GDP requirements for the storage, handling, and distribution of products.
Maintain awareness of regulatory standards and apply them consistently in daily operations.

Other Duties

Perform other duties as required per business needs.

Required Experience and Qualifications

2+ years of experience in a customer service or internal sales role, preferably in a healthcare or regulated environment.
Proficiency in CRM systems such as NetSuite and Microsoft Office Suite.
Strong attention to detail and accuracy in data entry and recordkeeping.
Excellent communication and interpersonal skills.
Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
Knowledge of GDP guidelines and SOP compliance considered an advantage.

Benefits

22 Days Annual Leave – Because work-life balance matters.
€250 Health & Wellness Subsidy – Invest in your well-being, on us.
Group Pension Plan – 2% company match with New Ireland Assurance.
Death in Service Benefit – Peace of mind with 2x basic salary coverage.
Employee Assistance Programme – Confidential support when you need it.
€250 Holiday Bonus Voucher – A little extra for your next getaway.
Access to HSF Health Plan – Affordable healthcare for you and your family.
Team Member Discount – 10% over cost for any of our products
Sports & Social – Because we like to have fun too!
Learning & Development Opportunities – Grow your skills with access to training, upskilling, and career development support.

Join the Team Behind the Mission at Medguard – Apply Today!

Job Type: Full-time

Pay: €32,000.00 per year

Benefits:

Bike to work scheme
Company events
Company pension
Employee assistance program
Employee discount
On-site parking

Experience:

Customer service: 2 years (preferred)

Language:

English (required)

Work authorisation:

Ireland (required)

Location:

Ashbourne, County Meath (preferred)

Work Location: In person

Apply Now

Refine Your Search

medical device jobs in dunshaughlin, mh

Customer Service Executive

Automation Engineer (m/f/d)

Pipefitter

Packaging Operator (7 Months Agency Contract)

Packaging Operator ( 6 Months Agency Contract )

Inventory Team Leader

Field Service Engineer

Manufacturing Technician

Module Engineering Intern

Module Process Engineer

Material Controller

FSO Ireland Equipment Technicians

Material Handler

Foundry Customer Device Engineer

FEOL Integration Engineer

MPS (Maintenance, Planner, Scheduler)

Mechanical Design Engineer

Customer Support Specialist, eShop (Channel Operations)

MDCE Defect Metrology Development Engineer

Automation Engineer (m/f/d)

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