Find senior it lead and delivery manager Jobs in dublin county dublin

Senior IT Lead and Delivery Manager
Teleperformance —Dublin 07, County Dublin
- Full-time
- Azure
- Computer Science
- Master's degree
12h
Product Manager (Senior Vice President)
Citi —Dublin, County Dublin
- €109,920–€164,880 a year
- Full-time
- Hybrid work
- No degree
- Business
- Communication skills
Senior Director, Network Pricing Strategy
Optum —Dublin, County Dublin
- Full-time
- Leadership
- Analytics
049.EI.26E – Senior Executive – Programme Manager (Technology Infrastructure)
Enterprise Ireland —Dublin, County Dublin
- €82,290–€101,918 a year
- Research
- Presentation skills
- Business
12d
Lean / Agile Process Excellence Enablement Lead
Salesforce —Dublin, County Dublin
- Full-time
- Continuous improvement
- Human resources
Application Development Group Manager - FX Technology Engineering – Senior Vice President
Citi —Dublin, County Dublin
- €130,000–€230,000 a year
- Full-time
- Hybrid work
- No degree
Senior Relationship Manager, Investor Services - Director
Citi —Dublin, County Dublin
- €130,000–€230,000 a year
- Full-time
- Hybrid work
- No degree
- Communication skills
Early Careers Lead
Kepak Group —Dublin, County Dublin
- Full-time
- Hybrid work
- Employee discount
Quick apply
Head of Private Markets
U.S. Bank National Association —Dublin, County Dublin
- €213,010–€250,600 a year
- Full-time
- Master's degree
- Bachelor's degree
- Accounting
Head of New Business
Drivalia (formerly ALD Automotive) —Sandyford, County Dublin
- Full-time
- Microsoft Office
- Business development
- IT
- Employee assistance program
Quick apply
Senior Manager Service Architect
PwC —Dublin, County Dublin
- Full-time
- Mentoring
- Negotiation
CMO Relationship Manager (Supply Chain)
Bausch + Lomb —Dublin, County Dublin
- Engineering
- Business
- Communication skills
AI Product Manager for Trade & Working Capital Solutions (Vice President)
Citi —Dublin, County Dublin
- €85,600–€128,400 a year
- Full-time
- Hybrid work
- Analysis skills
- No degree
- Product management
Business Change Lead - Infrastructure
Turner & Townsend —Dublin, County Dublin
- Full-time
- Project management
- Business
- Annual leave
Quick apply
12d
European Development Centre Project Manager (contract)
Microsoft EMEA —DUBLIN 18, County Dublin
- €270–€306 a day
- Recruiting
- SharePoint
- AI
Onboarding Teamlead
MateHR —Dublin, County Dublin
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Business Development Manager - Dublin
Leyton —DUBLIN 2, County Dublin
- Sales
Business Information Systems Manager
Actavo —Dublin, County Dublin
- €65,000–€75,000 a year
- English
- Microsoft Office
- SQL
- Employee assistance program
- Referral programme
12d
Marketing Transformation Manager
Deloitte —Dublin, County Dublin
- Full-time
- Marketing
Senior Manager - Finance Transformation - 12 month Contract
ICON Plc —Dublin, County Dublin
- Full-time
- No degree
- Annual leave
- Employee assistance program

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Senior IT Lead and Delivery Manager

Teleperformance -
Dublin 07, County Dublin

Apply Now

Job details

Full-time
12 hours ago

Qualifications

Jira
Azure
Computer Science
Master's degree
AWS
ServiceNow
IT
Business
Leadership
Juniper

Full job description

Overview:

Senior IT Lead and Delivery Manager

Location: Dublin, Ireland (On-site across two sites)

Salary: DOE

Role Purpose

The Senior IT Lead & Client Success Manager serves as the definitive bridge between technology delivery, client satisfaction, and commercial success. This role acts as the "face of IT" on the Dublin leadership board while maintaining hands-on accountability for service delivery excellence. You will manage a complex ecosystem of global client applications and local infrastructure, ensuring that every technical initiative justifies its spend by directly supporting client retention and operational efficiency.

Key Responsibilities

1. Strategic Leadership & Commercial Stewardship

Site Representation: Act as the primary IT representative on the Dublin leadership board, driving success against stated KPIs and delivering the regional IT strategy.
P&L Ownership: Manage the regional IT OpEx and CapEx budget, linking every Euro of spend to ROI, cost-savings, or revenue-generating potential.
Client & TAM Interface: Act as the senior technical point of contact for key clients and Technical Account Managers (TAMs), positioning IT services as a value-add in pitches and renewals.

2. Operational Governance & Service Excellence

SLA/OLA Accountability: Own the end-to-end delivery of IT services, ensuring all Service Level Agreements and Operational Level Agreements are consistently met or exceeded.
Performance Reporting: Design and present QBRs to senior stakeholders, detailing system health, operational metrics, and team performance.
Change & Risk Management: Approve high-risk technical changes via the Change Advisory Board (CAB) and enforce global security, GDPR, and BCDR compliance.

3. Team Leadership & On-Call Steering

Direct People Management: Lead, mentor, and manage a team of 3 to 5 Desktop Support Technicians across both Dublin sites, overseeing their training, performance reviews, and capacity planning.
Escalation & Crisis Leadership: Serve as the ultimate point of escalation for P1/P2 incidents. During critical outages, steer the engineering team to swift resolution and manage all executive-level communications.
On-Call Rota Management: Implement and oversee a 24/7 support schedule, providing guidance and technical "steering" to the team during out-of-hours events.

4. Technical Ecosystem & Innovation

Infrastructure Management: Guarantee high availability for local networking (Fortinet and Juniper), data centers, end-user computing, and audiovisual (AV) technologies.
Application Stewardship: Oversee the performance and access management of enterprise client application suites and collaborative tools.
Continuous Improvement: Identify emerging technologies and deploy CSI frameworks to eliminate service bottlenecks and optimize operational costs.

Experience Required

Experience: 12+ years in high-volume IT environments, including at least 5 years in BPO or Managed Services leadership and 2-3 years of direct people management.
Framework Expertise: Certified in ITIL v4 Foundations (Managing Professional designation preferred).
Technical Savvy: Deep understanding of enterprise networking (Fortinet and Juniper), cloud (AWS/Azure), hybrid identity management (Okta/AD), and ITSM platforms like ServiceNow or Jira.
The "Bridge" Factor: Proven ability to translate complex technical issues into business-centric solutions for C-suite executives and non-technical stakeholders.
Education: Degree in IT/Computer Science, ideally supplemented by an MBA or business-centric certification.

Apply Now

Refine Your Search

senior it lead and delivery manager jobs in dublin county dublin

Senior IT Lead and Delivery Manager

Product Manager (Senior Vice President)

Senior Director, Network Pricing Strategy

049.EI.26E – Senior Executive – Programme Manager (Technology Infrastructure)

Lean / Agile Process Excellence Enablement Lead

Application Development Group Manager - FX Technology Engineering – Senior Vice President

Senior Relationship Manager, Investor Services - Director

Early Careers Lead

Head of Private Markets

Head of New Business

Senior Manager Service Architect

CMO Relationship Manager (Supply Chain)

AI Product Manager for Trade & Working Capital Solutions (Vice President)

Business Change Lead - Infrastructure

European Development Centre Project Manager (contract)

Onboarding Teamlead

Business Development Manager - Dublin

Business Information Systems Manager

Marketing Transformation Manager

Senior Manager - Finance Transformation - 12 month Contract

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Role Purpose

Key Responsibilities

1. Strategic Leadership & Commercial Stewardship

2. Operational Governance & Service Excellence

3. Team Leadership & On-Call Steering

4. Technical Ecosystem & Innovation

Experience Required

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