Find level customer success Jobs in dublin county dublin

Enterprise Customer Success Manager (Hybrid)
Nitro —Dublin, County Dublin
- Bachelor's degree
- No degree
- Communication skills
Customer Care Specialist I
GoFundMe —Dublin, County Dublin
- €37,000–€55,000 a year
- Continuous improvement
- Communication skills
10d
Customer Service Advisor
SunbeltRentals —Dublin, County Dublin
- Sales
- Customer service
- No degree
- Annual leave
Quick apply
App Support Specialist - Entry Level
Grouper —Dublin, County Dublin
- Full-time
- Hybrid work
- Communication skills
Quick apply
Customer Success Manager
EXOGROUP —Dublin, County Dublin
- Full-time
- Remote
- Bilingual
- Spanish
- English
- Relocation assistance
- Annual leave
Quick apply
2d
Customer Account Specalist
Analog Devices —Dublin, County Dublin
- Day shift
- Microsoft Excel
- Microsoft Office
- Presentation skills
Customer Support Engineer - Ireland
Heidi —Dublin, County Dublin
- Full-time
- Hybrid work
- AI
- Communication skills
- Python
- Work from home
1d
Customer Support Specialist (Spanish Speaking)
Clio —Dublin, County Dublin
- €38,200–€51,800 a year
- Full-time
- CRM software
- Spanish
- Google Suite
Community and Building Manager (co-working)
Huckletree —Dublin, County Dublin
- €37,000–€40,000 a year
- Full-time
- Wellness program
- Sick pay
Quick apply
2d
Customer Success Executive - Energy , Media and Telco
ServiceNow —DUBLIN 2, County Dublin
- Full-time
- Hybrid work
- AI
- Leadership
Quick apply
Application Support Analyst
BNP Paribas —Dublin, County Dublin
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Senior Customer Success Manager
Intercom —Dublin, County Dublin
- Hybrid work
- Work from home
Technical Program Manager
Guidewire Software —Dublin, County Dublin
- Full-time
- Computer Science
- Master's degree
- Bachelor's degree
Senior Talent Acquisition Specialist
Coastline Gaming —Dublin, County Dublin
- Full-time
Quick apply
Customer Success Manager (Commercial) - EMEA
Vanta —Dublin, County Dublin
- Full-time
- Agile
- AI
- Communication skills
- Annual leave
ASPIRE GSC – Service Desk Level 1/Level 2 Analyst
Version 1 —Dublin, County Dublin
- €35,000–€43,000 a year
- Weekend availability
- Azure
- Oracle
- Customer service
- Employee assistance program
- Employee discount
Quick apply
4d
Customer Service Advisor
apetito —Dublin, County Dublin
- €15.50 an hour
- Part-time
- Customer service
- English
- Annual leave
1d
Logistics Co-Ordinator
IRISH DISTILLERS LTD —DUBLIN 22, County Dublin
- Full-time
- Hybrid work
- ERP systems
- Continuous improvement
- POS
- Annual leave
Quick apply
Sales Operations Analyst
MongoDB —Dublin, County Dublin
- Microsoft Excel
- Azure
- Sales
1d
Customer Account Manager
U.S. Bank National Association —DUBLIN 18, County Dublin
- €41,820–€49,200 a year
- Full-time
- Leaving certificate
- No degree
- Organisational skills
2d

I want to receive the latest job alerts for level customer success in dublin county dublin

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

level customer success jobs near dublin county dublin

Customer Success Manager jobs in Dublin, County Dublin

Technical Program Manager jobs in Dublin, County Dublin

Sales Operations Analyst jobs in Dublin, County Dublin

Service Desk Analyst jobs in Dublin, County Dublin

Building Manager jobs in Dublin, County Dublin

Customer Service Representative jobs in Dublin, County Dublin

Senior Talent Acquisition Specialist jobs in Dublin, County Dublin

Customer Engineer jobs in Dublin, County Dublin

Application Support Analyst jobs in Dublin, County Dublin

Event Manager jobs in Dublin, County Dublin

Social Media Manager jobs in County Dublin

Manager jobs in Wexford, County Wexford

Customer Success Manager jobs in Limerick, County Limerick

Customer Success Manager jobs in County Dublin

Customer Success Manager jobs in Galway, County Galway

Technical Program Manager jobs in County Cork

Contracts Manager jobs in Dublin, County Dublin

Security Manager jobs in Dublin, County Dublin

Logistics Coordinator jobs in Remote

Logistic Coordinator jobs in Dublin, County Dublin

Enterprise Customer Success Manager (Hybrid)

Nitro -
Dublin, County Dublin

Apply Now

Job details

Qualifications

Bachelor's degree
Account management
Communication skills

Full job description

Dublin, Ireland

About Us:

A global SaaS leader for seamless digital document workflows, Nitro offers a suite of solutions for PDF, eSigning, identity verification and analytics supported by a best-in-class customer success and change management team. With more than 3 million licensed users and 13,000+ business customers across 157 countries, we serve 67% of the Fortune 500.

How We Work:

We aim to create an environment where talented individuals are empowered to excel. How we collaborate, innovate, and engage with one another is important to us. Our work is driven by 5 key principles:

One team, One mission
Our collective dedication to Nitro's mission defines us. Together, we are building an environment where everyone feels like a valued part of something bigger than themselves.
Own it
We take full ownership of our actions and decisions. We empower one another to lead with confidence, creativity, and a solutions-focused mindset.
Accountable to our customers
We are dedicated to our customers and take our commitments seriously. We do what we say we are going to do.
Excellence in execution
Driven by passion and precision, we exemplify excellence in our delivery with innovative, top-quality results.
Be bold, fail fast, learn faster
We learn as we grow, dare to try, and bravely question. We are not chasing perfection but forever iterating towards it.

These guiding values shape our approach to work, fostering a culture where everyone is inspired to contribute their best.

The Role:

The Enterprise Customer Success Manager (CSM) is a customer-facing professional who will lead the post-sales lifecycle for Nitro’s portfolio of business customers. The CSM will develop and execute the strategy to ensure customers are provided with educational experiences (from formal education to self-help) to realize value from Nitro products quickly.

As the “voice of the customer” for Nitro, the CSM must be and active listener and strategic thinker who can strike the appropriate balance between the customer’s needs and the company’s business objectives.

Responsibilities:

Serve as the primary post-sales point-of-contact for Nitro’s portfolio of Enterprise business customers
Drive engagement & adoption to cultivate customer partnerships
Own customer satisfaction and retention among a portfolio of business accounts
Proactively work directly with a diverse portfolio of business customers, typically within IT, interacting with various levels of management ranging from Directors to C-level executives
Ensure a successful onboarding and Nitro rollout among new customers
Proactively identify customer health risks, and effectively leverage internal teams to mitigate non-renewal (churn) risk
Partner with sales to identify expansion and up-sell opportunities in the post-sales cycle
Act as a liaison between internal teams to ensure high-priority customer needs are being met; coordinating with sales, marketing, product, support and engineering teams to escalate high-impact customer needs

Success Criteria:

Strong commitment to ensuring customers’ business objectives are achieved
Ability to prioritize customer needs and elevate the issues that will have the most impact on customer satisfaction, retention and growth
Ability to effectively manage customer expectations and create realistic expectations
Strong communication skills, both written and verbal, with excellent attention to detail
Proactive, positive, self-starter with a passion for continually improving the processes around you
Proven track record of working in a customer-facing environment and developing/driving internal initiatives to increase user engagement and satisfaction
Ability to work in a team-based, collaborative environment

Requirements:

Bachelor’s Degree or equivalent work experience
3-5 years of experience in B2B account management, customer support, customer success or consulting roles
Commitment to Nitro’s mission and values
Travel up to 10% of the time

Nice to have:

Proficiency in additional languages desired (not required)

Why Nitro?
Along with our regular benefits and programs (including health, dental, vision, and retirement as standard), we are also very proud to offer a few additional initiatives to future Nitronauts:

Flex Time Off
Work-life balance is important at Nitro, and we understand that there are events that we cannot plan for. We are proud to offer Flex Time Off to be used for holidays, spending days with your family, or appointments.

Hybrid Work
Our team embraces the hybrid work model, appreciating its blend of flexibility and structure. We combine three days of in-person collaboration at our global offices in Toronto, Dublin, Antwerp, Porto, and Melbourne with the convenience of two days of remote work each week.

Benefits:
Nitro provides all employees with a comprehensive benefits package that includes health insurance, dental and vision coverage, and wellness perks. We also offer pension/401k matching, along with many other country-specific benefits.

Nitro strongly encourages applications from everyone regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status. We provide an accessible candidate experience and invite you to request any accommodations or adjustments throughout the interview process and beyond.

#LI-DK1
#LI-Hybrid

Apply Now

Refine Your Search

level customer success jobs in dublin county dublin

Enterprise Customer Success Manager (Hybrid)

Customer Care Specialist I

Customer Service Advisor

App Support Specialist - Entry Level

Customer Success Manager

Customer Account Specalist

Customer Support Engineer - Ireland

Customer Support Specialist (Spanish Speaking)

Community and Building Manager (co-working)

Customer Success Executive - Energy , Media and Telco

Application Support Analyst

Senior Customer Success Manager

Technical Program Manager

Senior Talent Acquisition Specialist

Customer Success Manager (Commercial) - EMEA

ASPIRE GSC – Service Desk Level 1/Level 2 Analyst

Customer Service Advisor

Logistics Co-Ordinator

Sales Operations Analyst

Customer Account Manager

I want to receive the latest job alerts for level customer success in dublin county dublin

Related Searches

Explore jobs in more locations

Dublin, Ireland

Jobseeker tools

Employer Tools

Browse

Stay Connected