Find contact centre manager Jobs in dublin county dublin

Contact Centre Manager
Field Management Ireland —Dublin, County Dublin
- €50,000–€55,000 a year
- Full-time
- Customer service
- Leadership
- Communication skills
Quick apply
12d
Team Manager- Dublin
Field Management Ireland —Dublin, County Dublin
- Microsoft Excel
- Customer service
- Continuous improvement
Quick apply
13d
Stores Assistant
Dalata —DUBLIN 1, County Dublin
- Part-time
- Hotel
- No degree
- Hotel experience
- Employee assistance program
Quick apply
European Development Centre Project Manager (contract)
Microsoft EMEA —DUBLIN 18, County Dublin
- €270–€306 a day
- Recruiting
- SharePoint
- AI
Student Advisor
Trinity College Dublin —Dublin, County Dublin
- €34,023–€52,232 a year
- Full-time
13d
Assistant Manager - Frascati Centre, Blackrock
NORMAL Ireland —Blackrock, County Dublin
Grade VIII, Senior Operations Manager for Older Persons Services DUBSE2026
Health Service Executive —South Dublin, County Dublin
- Management
13d
Student Counsellor
Trinity College Dublin —Dublin, County Dublin
- €70,942–€91,774 a year
- Full-time
1d
Project & Change Delivery Manager
Teleperformance —Dublin 07, County Dublin
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Warehouse Shift Manager (Nights)
Gist Limited —Clonshaugh, County Dublin
- €48,000 a year
- 10 hour shift
- No degree
- Warehouse experience
- Annual leave
- Employee assistance program
People & Culture Advisor
Primark —DUBLIN 1, County Dublin
- Human resources
- Communication skills
Senior Commissioning Manager
Salute Inc. —Dublin, County Dublin
- Full-time
- English
- Leadership
- Communication skills
Quick apply
Tenant Relations Officer Dublin
Respond Housing Association —Dublin, County Dublin
- €45,995–€59,471 a year
- Full-time
- IT
Quick apply
6d
Business Solutions and Pricing Manager
CEVALogistics —Dublin, County Dublin
- Full-time
- Analysis skills
- Communication skills
- Annual leave
- Gym membership
Key Account Manager - FMCG
Field Management Ireland —Dublin, County Dublin
- Sales
- Budgeting
- Business
Quick apply
Security Officer
Trinity College Dublin —Dublin, County Dublin
- €677.60–€757.23 a week
- Full-time
9d
Operations Senior Manager
Teleperformance —Dublin 07, County Dublin
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Security Superintendent
Trinity College Dublin —Dublin, County Dublin
- €845.05 a week
- Full-time
8d
Technical Officer
Trinity College Dublin —Dublin, County Dublin
- €40,743–€61,557 a year
- Full-time
- Master's degree
049.EI.26E – Senior Executive – Programme Manager (Technology Infrastructure)
Enterprise Ireland —Dublin, County Dublin
- €82,290–€101,918 a year
- Research
- Presentation skills
- Business
12d

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Contact Centre Manager

Field Management Ireland -
Dublin, County Dublin

Quick apply

Job details

Permanent | Full-time
€50,000–€55,000 a year
12 days ago

Qualifications

Telephony
Customer service
Leadership
Communication skills

Full job description

Your mission

Reports To Head of Operations
Location : On Site, Dundrum Dublin 14
Employment Type : Full-time, permanent

Role Overview
The Contact Centre Manager will lead the daily operation of the contact centre, ensuring excellent customer service, strong team performance, and delivery against agreed KPIs and service levels.

Key Responsibilities

Manage day-to-day contact centre operations across inbound and/or outbound activity.
Lead, coach, and develop team leaders and agents.
Monitor performance against KPIs including service levels, quality, productivity, sales/conversion, and customer satisfaction.
Manage staffing, scheduling, workload, and resource planning.
Manage escalated customer issues and support complaint resolution.
Drive continuous improvement in processes, service quality, and efficiency.
Ensure CRM, telephony, and reporting systems are used accurately.
Maintain compliance with company policies, data protection, and quality standards.
Prepare performance updates and reports for senior management and clients.
Support recruitment, onboarding, training, and performance management.

Your profile

Required Experience

Proven experience managing a contact centre or customer service operation.
Strong leadership and people management skills.
Experience of managing KPIs, service levels, and operational performance.
Confident using CRM, telephony, dialer, or workforce management systems.
Effective communication, reporting, and critical thinking skills.
Ability to work in a fast-paced, target-driven environment.

Key Competencies

Leadership and team development
Customer focus
Commercial awareness
Performance management
Problem solving
Communication and influencing
Planning and organisation
Resilience under pressure
Continuous improvement mindset
Accountability and ownership

This is an excellent opportunity for either an experienced manager ready to take the next step in their career, or an established Contact Centre Manager looking to help lead a busy, customer-focused operation. The successful candidate will develop high-performing teams, drive service excellence, improve operational performance, and play a key role in supporting the continued growth and success of the business.

INDHP

About us

FMI is a diverse business specialising in Field Management, Brand Management and Distribution and Contact Centre services across multiple sectors including FMCG, Drinks, Utilities, Telco, and Government. Our teams have been representing leading brands in Ireland for over 30 years.

We value our employees and help them grow through training and development opportunities. Our onboarding process sets you up for success, whether you're based in Dublin, Belfast, or out in the field. If you're passionate and enthusiastic about your career, FMI is the place for you.

Quick apply

Refine Your Search

contact centre manager jobs in dublin county dublin

Contact Centre Manager

Team Manager- Dublin

Stores Assistant

European Development Centre Project Manager (contract)

Student Advisor

Assistant Manager - Frascati Centre, Blackrock

Grade VIII, Senior Operations Manager for Older Persons Services DUBSE2026

Student Counsellor

Project & Change Delivery Manager

Warehouse Shift Manager (Nights)

People & Culture Advisor

Senior Commissioning Manager

Tenant Relations Officer Dublin

Business Solutions and Pricing Manager

Key Account Manager - FMCG

Security Officer

Operations Senior Manager

Security Superintendent

Technical Officer

049.EI.26E – Senior Executive – Programme Manager (Technology Infrastructure)

I want to receive the latest job alerts for contact centre manager in dublin county dublin

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