Team & Role Overview
SMBC Aviation Capital is entering into a period of strategic change and ambitious growth and is investing in transforming our processes and services. The newly formed Customer Operations team is at the heart of this change and plays an integral role in delivering our customer centric strategy and supporting our customers’ needs. Delivering for our customers is at the heart of our business. These roles are offered at both permanent and fixed term contract levels.
The Customer Operations team sits within the Customer Operations and IT function. The Team has a broad remit; day-to-day activities include ensuring the integrity and completeness of up-to-date aircraft lease data held in SMBC AC systems, timely and accurate Accounts Receivables billing and associated reporting, responding to ad-hoc customer and internal stakeholder queries and Accounts Payable activity. The Team has ambitious plans to provide industry leading customer service primarily through the implementation of innovative technology solutions.
Reporting to the SVP Customer Operations and located in Dublin, the position of AVP Customer Operations is a key member of the Customer Operations team. The AVP Customer Operations is responsible for providing an efficient and seamless customer service to their portfolio of customers. The successful candidate will identify, initiate and drive projects intended to improve and streamline the customer experience.
This role will provide the successful candidate with the opportunity to join, experience and contribute to the business of one of the leading global aircraft leasing companies, and will be highly attractive to those interested in either developing their aviation career or those seeking to enter the aircraft leasing sector from another area within broader financial services.
Core Responsibilities
Review errors and control breakdowns including identification, resolution, reporting, root cause analysis and remediating actions.
Qualifications & Experience
Critical behaviours
These embody our culture and are central to how we work together at SMBC Aviation Capital:
Take your career to new heights – come join us at SMBC Aviation Capital
We are a fast paced, growing business with a focus on excellence where a world of opportunity awaits candidates with the right attitude and ambition.
Through the SMBC Aviation Capital People Commitment we offer a comprehensive suite of benefits, aligned to your needs as you move through different career and life stages. The SMBC AC People Commitment also includes our people-led culture; reward & recognition; along with our learning, wellbeing, inclusion, engagement, and CSR initiatives. In return, we ask you to bring your ambition and commitment to your work here at SMBC AC to mutually create an exceptional employee experience.
Our workplace is one where diversity is welcome, and people of all backgrounds are supported to be at their best. We are an equal opportunities employer and strive to build an ever-inclusive work environment. We are committed to providing reasonable accommodations for applicants and employees. Should you have a reasonable accommodation request please reach out to us at [email protected]
