Find Delivery program manager Jobs in Dublin 2, D

Service Delivery Manager
Microsoft —Dublin, County Dublin
- €91,000–€136,400 a year
- Full-time
- Master's degree
- Bachelor's degree
- Continuous improvement
9d
Technical Program Manager
Guidewire Software —Dublin, County Dublin
- Full-time
- Computer Science
- Master's degree
- Bachelor's degree
Service Delivery Manager
Elwood Roberts —Dublin, County Dublin
- €65,000–€85,000 a month
- Full-time
- Computer Science
- Project management
- Bachelor's degree
Quick apply
Delivery Program Manager
Sitecore —Dublin, County Dublin
- Full-time
- Continuous improvement
- Product management
- AI
Project & Change Delivery Manager
Teleperformance —Dublin, County Dublin
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Change Manager
Microsoft —Dublin, County Dublin
- €91,000–€136,400 a year
- Full-time
- Management
- Master's degree
- Bachelor's degree
3d
Process Program Manager
Microsoft —Dublin, County Dublin
- €91,000–€136,400 a year
- Full-time
- Customer service
- Project management
- Bachelor's degree
Operations Manager- Health Care
Aspire Homecare —Dublin, County Dublin
- €35,770.05–€80,944.38 a year
- Full-time
- Hybrid work
- No degree
- Higher certificate
- Communication skills
- Annual leave
- Employee assistance program
Quick apply
13d
Technical Program Manager, Edge Capacity Delivery
Google —Dublin, County Dublin
- €118,000–€121,000 a year
- Full-time
- Bachelor's degree
- Communication skills
Learning & Performance Manager
Amgen —Dún Laoghaire, County Dublin
- €70,170.90–€94,937.10 a year
- Engineering
- Bachelor's degree
- Business
13d
Technical Program Manager
Google —Dublin, County Dublin
- €118,000–€121,000 a year
- Full-time
- Bachelor's degree
- No degree
- Communication skills
Learning Delivery Manager
Novartis —Dublin, County Dublin
- Full-time
- Master's degree
- Bachelor's degree
- Business
Field Operations Transition Program Manager (contract)
Microsoft EMEA —DUBLIN 22, County Dublin
- €355.22–€400.00 a day
- SharePoint
- Construction
Technical Program Manager, Data Center Network Delivery
Google —Dublin, County Dublin
- €94,000–€96,500 a year
- Full-time
- Bachelor's degree
- No degree
Senior Program Manager
Holafly —Dublin, County Dublin
- Remote
- Analysis skills
- No degree
- Annual leave
Program and Product Manager, Workday / Rapid Development
Citi —Dublin, County Dublin
- €109,920–€164,880 a year
- Full-time
- Hybrid work
- Master's degree
- Bachelor's degree
- No degree
4d
Program Manager
MongoDB —Dublin, County Dublin
- Hybrid work
- Azure
- Salesforce
- ERP systems
Partner Enablement Manager
Okta —Dublin, County Dublin
- €85,000–€116,000 a year
- Sales
- Project management
- Annual leave
Strategy& - Strategy Manager I Dublin Ireland
PwC —Dublin, County Dublin
- Full-time
- Hybrid work
- Research
- Communication skills
- Employee assistance program
Product Manager (Senior Vice President)
Citi —Dublin, County Dublin
- €109,920–€164,880 a year
- Full-time
- Hybrid work
- No degree
- Business
- Communication skills

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Service Delivery Manager

Microsoft -
Dublin, County Dublin

Apply Now

Job details

Full-time
€91,000–€136,400 a year
9 days ago

Qualifications

Master's degree
Bachelor's degree
Continuous improvement
Contracts
AI
Business
Communication skills

Full job description

Overview

This is an opportunity to step into a high-impact role at the center of service delivery, governance, and operational resilience for MIPSL (Microsoft Ireland Payment Services Limited), a newly created and regulated payment services provider based in Dublin, Ireland. The Service Delivery Manager will help shape how critical outsourced services are governed and improved, working across business, compliance, procurement, legal, and supplier partners to ensure performance, risk management, and regulatory alignment. It is a role for someone who enjoys building structure, driving continuous improvement, and adopting AI-enabled capabilities to improve efficiency, control, and service outcomes in a fast-evolving environment.

Microsoft’s mission is to empower every person and every organisation on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realise our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

The Service Delivery Manager leads oversight of outsourced service delivery for MIPSL, ensuring providers perform in line with contractual obligations, KPIs, SLAs, regulatory requirements, and internal governance standards. The role provides clear visibility into service performance, drives structured vendor reviews, and prepares decision-ready updates that highlight performance trends, risks, dependencies, and recommended actions.

The role owns identification, escalation, and follow-through for service delivery risks, incidents, provider failures, and contractual concerns. It works across vendors, process owners, and governance stakeholders to ensure issues are investigated, documented, tracked to resolution, and escalated appropriately, including to the Outsourcing Committee when governance attention or decision-making is required.

The Service Delivery Manager supports the full outsourcing lifecycle, including provider evaluation, due diligence, criticality assessment, onboarding, contract change activity, and ongoing sub-outsourcing oversight. The role partners closely with procurement, legal, compliance, and business stakeholders to ensure outsourced arrangements are governed effectively and contractual provisions meet regulatory and operational requirements.

In addition, the role strengthens operational resilience and governance discipline by supporting continuity, exit, and contingency planning, maintaining high-quality outsourcing records, and enabling timely audit and regulatory support. The Service Delivery Manager also helps improve control effectiveness and service outcomes through disciplined documentation, process improvement, and adoption of scalable ways of working, including AI-enabled capabilities where appropriate.

Qualifications

Required Qualifications

Master's/Bachelor's Degree in Business, or related field AND operations, program management, process management or related experience
- OR equivalent experience.
Understanding of outsourcing governance and outsourced service delivery in a regulated environment.
Experience in vendor and/or service provider management covering performance, sourcing, due diligence, and risk assessment, alongside incident management, escalation handling, operational resilience, and risk-based issue resolution.

Preferred Qualifications

Experience preparing governance updates, risk summaries, decision papers, audit evidence, or regulatory support materials.
Practical experience with incident management, remediation tracking, control updates, or service improvement actions.
Experience managing records and documentation related to outsourcing, contracts, suppliers, risk, or governance.
Working knowledge of contracts, SLAs, KPIs, purchase orders, invoicing, and related service governance processes.
Ability to manage cross-functional stakeholders, navigate ambiguity, and drive clarity and alignment.
Process design, operating model, and continuous improvement skills, including practical adoption of AI-enabled capabilities.
Demonstrated judgment, communication, prioritization, and documentation skills.

Process Management IC4 - The typical base pay range for this role across Ireland is € 91,000.00 - € 136,400.00 per year. Certain roles may be eligible for benefits and other compensation.

Find additional benefits and pay information here:
https://careers.microsoft.com/v2/global/en/corporate-pay/ireland-corporate-pay.html

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process.

Apply Now

Refine Your Search

delivery program manager jobs in dublin 2, d

Service Delivery Manager

Technical Program Manager

Service Delivery Manager

Delivery Program Manager

Project & Change Delivery Manager

Change Manager

Process Program Manager

Operations Manager- Health Care

Technical Program Manager, Edge Capacity Delivery

Learning & Performance Manager

Technical Program Manager

Learning Delivery Manager

Field Operations Transition Program Manager (contract)

Technical Program Manager, Data Center Network Delivery

Senior Program Manager

Program and Product Manager, Workday / Rapid Development

Program Manager

Partner Enablement Manager

Strategy& - Strategy Manager I Dublin Ireland

Product Manager (Senior Vice President)

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