Find Back end Jobs in Dublin 18, D

Desktop Support Engineer
Teleperformance —Dublin, County Dublin
- Management
- Customer service
- Windows
Quick apply
Desktop & Site Support Engineer
Teleperformance —Dublin, County Dublin
- Management
- Customer service
- Windows
Quick apply
Full-Stack Engineer (Back-End Leaning)
ElevenLabs —Dublin, County Dublin
- Full-time
- Remote
- System design
- Python
IT Support Analyst
NFP Corp —Dublin, County Dublin
- Hybrid work
- Windows
- Microsoft Office
- Communication skills
- Annual leave
Front End Web Developer
Brightery —Dublin, County Dublin
- Full-time
- Computer Science
- English
- Bachelor's degree
AI/ML Agent Engineer — Back-End Focus
eBay Inc. —Dublin, County Dublin
- Full-time
- Java
- Master's degree
- AI
Retail Technology Solutions Specialist
BWG Foods —DUBLIN 24, County Dublin
- Full-time
- Hybrid work
- SQL
- POS
- Agile
Quick apply
Senior Engineer – Quality (QA Ownership)
FOODHUB —Dublin, County Dublin
- €75,000–€95,000 a year
- Full-time
- DevOps
- Agile
- Annual leave
Quick apply
6d
Educator | Dublin
Lululemon —Dublin, County Dublin
- €14.90–€19.53 an hour
- Weekend availability
- Customer service
- Annual leave
- Employee discount
Software Engineer II - Backend (Java)
JPMorganChase —DUBLIN 2, County Dublin
- Full-time
- Java
- AWS
- Software development
Full-Stack Engineer (Front-End Leaning)
ElevenLabs —Dublin, County Dublin
- Full-time
- Remote
- System design
Bar & Floor Crew - Seasonal
Brewdog —Dublin, County Dublin
- Management
Quick apply
8d
SQL Developer / Core Banking Data Engineer
U.S. Bank National Association —DUBLIN 18, County Dublin
- €74,460–€87,600 a year
- Full-time
- Azure
- Java
- SQL
Graduate Technical Records Officer
EIRTRADE AVIATION —Rathcoole, County Dublin
- €32,000–€33,000 a year
- Full-time
- Microsoft Excel
- Sales
- Engineering
Quick apply
Facilities Coordinator
Cushman & Wakefield —DUBLIN 18, County Dublin
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
22h
Java Software Engineer (AVP)
Citi —Dublin, County Dublin
- €71,440–€107,160 a year
- Full-time
- Computer Science
- System design
- Java
Sales Associate (FTC) - Grafton Street
ALO —Dublin, County Dublin
- Weekend availability
- Sales
- No degree
Quick apply
AI Compliance Officer
Anthropic —Dublin, County Dublin
- €200,000–€255,000 a year
- Hybrid work
- Presentation skills
- Bachelor's degree
- AI
Senior Data Analyst
Optum —Dublin, County Dublin
- Full-time
- SQL
- Analytics
Receptionist
SS&C Technologies —Dublin, County Dublin
- Full-time

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Desktop Support Engineer

Teleperformance -
Dublin, County Dublin

Quick apply

Job details

Permanent

Qualifications

Telephony
Management
Customer service
Windows
Microsoft Office
Continuous improvement
Communications
Communication skills

Full job description

Job Type: Permanent

Location: Dublin

Hours: -37.5 Hours per week.

Out of hours work may be required.

About us

Teleperformance is a worldwide leader in multichannel customer experience management. We are experts in the call centre services industry and connect the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions. We’ve been providing superior customer care for leading brands throughout the world since 1978 and every year we interact with more than 35% of the world’s population.

We believe in the value of providing the best working environment for the best people, and our reputation as a company that works hard to inspire its employees has been recognized globally. Teleperformance was named a Great Place to Work® in various countries, including the UK, and was included in Forbes’ 50 Most Trustworthy Companies based in Western Europe, as well as in AON Hewitt Global’s Global Best Employers™ Program.

We are an equal opportunities employer and we welcome applications from all suitably qualified persons.

About the Role

As a Desktop Support Engineer you will provide desktop support to company employees, both on-site and at home for any issues reported. These will primarily relate to desktop and laptop hardware issues, software faults including email, telephony systems and associated in-house applications. You will be responsible for maintaining all IT kit based onsite and providing hands-on assistance to other IT teams and users based remotely.

General BAU tasks include but are not limited to, ticket management, hardware & software support, fault finding, troubleshooting, deployment, networking, and ensuring compliance with both internal and external security audits and accreditations. Good customer facing skills and ability to prioritise your workload are also key aspects of the role.

Candidates must be well-presented and prepared to invest their time to learn new skills in the constantly evolving world of Information Technology. Travel to our other Teleperformance sites within the UK may also be required on occasion.

Duties

Troubleshooting reported faults with Windows Desktop, laptop, VDI & mobile for end users
Software deployment and updates for all devices used in the estate
Maintain a high degree of customer service via in person communication, call, e-mail, and instant messaging for all support queries
Support and triage of major incident impacting business productivity and ability to maintain client KPIs
Gather and submit evidence in relation to quarterly and annual security policies, and external audits
Identifying business risks and ensuring adherence to internal and external security requirements
Close attention to Service Level Agreements (SLAs) and setting a clear expectation to the customer

Requirements

Ability to attain CTC and SC clearance as per UK government requirements.
Ability to maintain a high degree of customer service for all support queries.
Proven track record of close attention to Service Level Agreements (SLA’s) and setting a clear expectation to the customer.
Proactive approach, ability to prioritise and manage own workload.
Ability to solve complex problems & participate in continuous improvement.
Excellent oral and written communication skills.
Keen attention to detail.
Ability to relate to others in a positive manner. Strong team focus.
Experience with MS Office Packages

Skills and Experience (advantageous)

Experience and/or Qualifications in an IT field
Experience with Windows 10 & 11
Experience working with VDI solutions
Experience with Cisco Networking desirable.
Experience with MECM for software deployment, OS build and patch management
Experience of managing and implementing Group Policy in an enterprise environment.
Experience with Anti Virus software and managing cyber security threats
Experience working with O365 products and services
Working experience of ITIL and/or ISO270001 processes and procedures.
Proactive approach, ability to prioritise and manage own workload
Ability to solve complex problems & participate in continuous improvement.

Quick apply

Refine Your Search

back end jobs in dublin 18, d

Desktop Support Engineer

Desktop & Site Support Engineer

Full-Stack Engineer (Back-End Leaning)

IT Support Analyst

Front End Web Developer

AI/ML Agent Engineer — Back-End Focus

Retail Technology Solutions Specialist

Senior Engineer – Quality (QA Ownership)

Educator | Dublin

Software Engineer II - Backend (Java)

Full-Stack Engineer (Front-End Leaning)

Bar & Floor Crew - Seasonal

SQL Developer / Core Banking Data Engineer

Graduate Technical Records Officer

Facilities Coordinator

Java Software Engineer (AVP)

Sales Associate (FTC) - Grafton Street

AI Compliance Officer

Senior Data Analyst

Receptionist

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