1. Represent/Deputise for the Directorate Business Manager
The Business Lead will represent the directorate business manager and the directorate management team in all components of directorate business ensuring that key directorate priorities, goals and initiatives are communicated and achieved as part of the overall directorate programme. This involves representation of and responsibility for the goals, targets and KPI’s the directorate aims to achieve in addition to the ongoing operational efficiency of the directorate. Develop and maintain links with Corporate Services and other directorates where appropriate.
2. Service Development/Strategic Planning
The Business Lead will lead out in service development initiatives within the directorate / wider hospital or region and work with the directorate management team to plan at a strategic level. Core elements of this process will involve:
Ø Planning the delivery of services by accurately estimating the needs of the Directorate and prioritising resources appropriately.
Ø Gather, input, develop and communicate short, mid and long term strategic plans for the overall Directorate and specific services/ specialities within the Directorate.
Ø Maintain smooth running of the Directorate to incorporate service planning for routine and occasional (emergency) operational needs.
Ø Promote the effective and efficient delivery of services to patients and hospital staff.
Ø Incorporate delivery of quality and standards at all levels of the process ensuring that a whole systems approach is taken.
Ø Liase with external stakeholders in developing any service plans/ reconfiguration or strategic plans (NCCP/ Primary Care / Clinical Care programmes/ Dublin North and East Group, etc).
3. Project Management
Act as a project manager on specific directorate projects incorporating the key principles of a proven project management methodology including:
- Risk and Issue Management.
- Monitoring and Controlling.
- Project closure ensuring benefits realisation.
Participate in the management of and contribute to the directorates’ key project priorities and to provide project management support/ mentorship to staff within the directorate as required.
4. Change Management
The Business Lead will support, develop and manage a culture for effective change within the directorate ensuring that change is supported, communicated and measured. Core elements will involve:
Ø Definition of current state at various levels such as technology, behaviours, tools etc.
Ø Developing a future state ensuring that it supports enhanced workflows, optimised staff utilisation, meets appropriate standards etc.
Ø Management of the transition state which encompasses the journey from the current state to the future state. Involving and consulting with staff and other relevant groups within the Directorate and across other directorates/ support services to gather their opinions and support for change / work initiatives.
Ø Will endeavour to build bridges and remove barriers between levels and functions through multidisciplinary working.
Ø Identify practical opportunities to remove barriers or create new links in the interest of greater cross-disciplinary teamwork within the Directorate.
Ø Encourage and empower staff to initiate effective change.
Ø Communicate, involve, enable and facilitate involvement from people, as early and openly and as fully as is possible.
Ø Utilise process improvement methodologies such as LEAN/ PDSA cycles to support changes, measure impacts and to engage with stakeholders.
Ø Monitor and evaluate processes to ensure a quality service is delivered by the Directorate and will strive to ensure full compliance with best practice. Ensure that policies and procedures are well documented and clearly understood by anyone within the Directorate to whom they are relevant.
Ø As required, review, update, develop, communicate and implement policies and procedures.
5. Management of staff and staff development
The Business Lead will from part of the Directorate reporting structure and as such will have staff reporting in to them as appropriate. Within this remit the business lead will encourage opportunities for development ensuring that staff’s needs are met whilst the appropriate service is being delivered. Core element of this involves:
Ø E-Management of staff and staff development.
Ø Hospital’s Personnel policies and procedure manual.
Ø Accountability for staff management where appropriate.
Ø Foster the training and professional development of all staff of the Directorate.
Ø Will promote a culture of continuous development and learning.
Ø Will work with individuals to identify strengths and development needs.
Ø Will highlight learning opportunities and encourage staff to improve continuously.
Ø Comply with all hospital guidelines in terms of staff management.
Ø Ensue that industrial Relations issues are dealt with effectively as set out in Beaumont Hospital’s Personnel policies and procedure manual.
Ø Support staff when required with daily operations and identification of and resolution of operating problems using a team based approach.
6. Management of Issues and Risks
The Business Lead will work as part of the directorates risk/issue management team ensuring that risks/issues are identified, escalated and mitigated. Core elements of this process will involve:
Ø Participate in the Directorate Clinical Governance and Risk Management framework.
Ø Actively work to close off identified risks identified.
Ø Will foresee potential problems or competing priorities within the Directorate and will take appropriate action to ensure service standards do not suffer.
Ø Will ensure the Directorate Risk Register is updated.
7. Budget / Funding
Provide input and to support the management of the directorates budget on an ongoing basis, including developing an understating of Money Follows the Patient (MFTP) , Service Planning to secure funding and development of value for money initiatives within the Directorate or as part of an organisational remit.
Ø Participating in the monthly Budget Meeting to establish and implement effective controls to monitor, evaluate and report cost savings on Pay and Non Pay.
Ø Liaise with Human Resource Department to establish and implement effective controls to monitor, evaluate and report on NCHD overtime within the Directorate.
8. Business Intelligence / Data Analysis
Ø Capability to interpret data from various sources in order to establish, capacity, demand, trends, anomalies, forecasting etc on a weekly, bimonthly and monthly basis.
Ø Ability to interrogate and validate current hospital or regional data and contextualise same utilising current data sources available.
Ø Work with management information and IT in order to progress improvements in data capture, reporting, data accuracy, real time portals/ dashboards etc. when required to ensure appropriate use of technology to advance the quality and efficiency of service delivery within the Directorate.
Ø Coordinated the Validation of Inpatient and Outpatient Waiting Lists for the Directorate.
Ø Capacity & demand forecasting for Inpatient and Outpatient Waiting Lists and compliance against KPIs.
9. Performance Management
Ø To monitor, control and report on department activity working with and reporting directly to the Directorate Business Manager.
Ø Implement and maintain weekly, monthly reports to the Directorate to aid compliance of the relevant KPI’s, IPDC and OPD.
Ø To be accountable for the effective use of resources, alerting the Directorate Business Manager in respect of imminent matters which may impinge on effective running of the department.
Ø Work collaboratively with the Directorate Business Manager to lead initiatives in strategic planning, development and redesign of services.
The above duties and responsibilities are intended to represent current priorities and are not meant to be a conclusive list. This job description may be subject to change in the light of changing circumstances and in consultation with the post holder.
