Find patient services agent Jobs in dublin, d

Patient Services Agent
Spectrum Health —Dublin, County Dublin
- €14.15 an hour
- Part-time
- Nursing
- Customer service
- Clinic
Quick apply
16h
Releaser, QA
Baxter —Dublin, County Dublin
- No degree
- Communication skills
- Annual leave
7d
Health Care Assistant - Theatre
Beacon Hospital —Dublin, County Dublin
- Full-time
- Nursing
- Clinic
- No degree
Quick apply
Warehouse/Production Associate
RxSource —Dublin, County Dublin
- English
- Forklift
- Leaving certificate
Pharmasource & Ostomysource Customer Service Team Lead
Uniphar Wholesale Limited —DUBLIN 24, County Dublin
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Customer service
- Microsoft Office
Quick apply
Associate Director - Environmental Health and Safety
Vantive —Dublin, County Dublin
- Remote
- Engineering
- English
- Master's degree
Asset Backed Finance Portfolio Monitoring Associate
Kohlberg Kravis Roberts & Co. —Dublin, County Dublin
- Microsoft Excel
- Analysis skills
- Communication skills
Senior Success Architect- Health and life Sciences Industry
Salesforce —Dublin, County Dublin
- Full-time
- Salesforce
- English
- Communication skills
Principal ML Engineer
Solventum —Dublin, County Dublin
- Full-time
- Azure
- Doctoral degree
- Computer Science
Senior Software Engineer - (Clinical AI) - Ireland
Heidi —Dublin, County Dublin
- Full-time
- Hybrid work
- Master's degree
- AWS
- AI
- Work from home
14h
Nursing Site Manager
Blackrock Health Hermitage Clinic —Lucan, County Dublin
- Full-time
- Management
- Clinic
- IT
- Annual leave
- Employee assistance program
Quick apply

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Patient Services Agent

Spectrum Health
Dublin, County Dublin

Quick apply

Job details

Permanent | Part-time
€14.15 an hour
16 hours ago

Qualifications

Nursing
Customer service
Communication skills

Full job description

Who are we?

Spectrum Health are one of Ireland’s largest Primary Care and Allied Healthcare providers, operating both a nationwide network of clinics and an online Virtual Service.

We provide Doctor, Nursing, Physiotherapy, Podiatry, Dietetics, and Ergonomic services to our patients, on a private, corporate or insurance cover basis.

Who are we looking for?

The Patient Support Agent is an important key role in Spectrum Health.
Their core responsibility is to empower and assist our patients in accessing the vital services they require.
Detailed below are the expectations of the role. This is not an exhaustive list and is subject to change as demands on the company change. Performance Management Appraisals will reflect performance on the below.

Hours and location:

Location: Head office in Sandyford and/or Clinic/s in network (including Drumcondra/Temple Bar/Rathmines)
Flexibility is required: Monday - Sunday. Availability to work every weekend is required.
Hours: Minimum 20 hours per week

Shift is as follows: 8:00am-22:00pm

Start date: As soon as possible

What qualifications & experience do I need?

Previous experience in a customer service role preferred.
Strong communication and interpersonal skills, with the ability to interact effectively with patients, clinicians and third parties.
Excellent organisational and multitasking abilities, with attention to detail and accuracy.
Proficiency in using computerised systems for scheduling, billing, and electronic medical records.
Ability to work independently as well as part of a team in a fast-paced environment

What are my responsibilities?

Office

Handle complex queries received via email or phone.
Fulfilment of customer bookings, payments, rescheduling and cancellations for both Doctor and Allied Health consultations.
Working in our Sandyford Office supporting our clinicians, greeting patients and visitors in a friendly and professional manner, providing assistance with inquiries, appointment scheduling and the general registration process.
Collect and verify patient demographic and insurance information during the registration process and update electronic medical records accordingly.
Verify patient insurance coverage, obtain pre-authorisations as needed, and
assist patients with understanding their insurance benefits and coverage options.
Assist patients with billing inquiries, explain charges and payment options, process payments, and coordinate financial arrangements as necessary.
Follow instructions from case managers and communicate with patients via phone, email, or in person (in clinic) to provide appointment reminders, follow-up instructions, treatment plans, test results, and other relevant information using the case management system to record results. Some case management services may also be required.
Provide general administrative support as and when required to our clinicians keeping our patient management system updated at all times.
Coordinate referrals to clinicians and communicate referral details to patients.
Participate in quality improvement initiatives and contribute ideas for enhancing patient services, workflow efficiency, and overall patient satisfaction ensuring strict compliance with the Spectrum Health ISO9001 Quality Management System.
Support the Service Delivery team to ensure that we have cover in place and any changes in schedules for Allied Health practitioners, Doctors and Drivers are fulfilled, including communicating with all relevant persons affected by any changes

What are my responsibilities?

Clinic

All of the standard office responsibilities are also carried out onsite in Clinic with the addition of the following onsite responsibilities

Meet and greet, answer door, notify clinicians of patient arrivals

Keep patients informed of waiting times/delays

Patient assistance (eg deploy ramp with clinician assistance)

Manage walk-ins, DNAs, late arrivals, reschedules as they arise

Coordinate rebookings, payments, cross referrals

Manage deliveries (includes unpack and disposal of waste)

Management of post

General tidiness and waste management (including parking areas/common areas)

Escalation of onsite issues (eg complaints/breakages/health & safety concerns)

Complete sharps training (will be provided)

Maintain a professional appearance and conduct

Quick apply

Refine Your Search

patient services agent jobs in dublin, d

Patient Services Agent

Releaser, QA

Health Care Assistant - Theatre

Warehouse/Production Associate

Pharmasource & Ostomysource Customer Service Team Lead

Associate Director - Environmental Health and Safety

Asset Backed Finance Portfolio Monitoring Associate

Senior Success Architect- Health and life Sciences Industry

Principal ML Engineer

Senior Software Engineer - (Clinical AI) - Ireland

Nursing Site Manager

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