Find of product Jobs in dublin, d

Desktop Support Engineer
Teleperformance —Dublin, County Dublin
- Management
- Customer service
- Windows
Quick apply
Product Designer
Holafly —Dublin, County Dublin
- Remote
- Annual leave
Business Development Executive (12 months Fixed Term Contract)
Indeed —Dublin, County Dublin
- €45,000–€68,000 a year
- Full-time
- Sales
- Bachelor's degree
- No degree
- Annual leave
Quick apply
Trainee Merchandiser
Primark —DUBLIN 1, County Dublin
AI Vibe Marketer
Coastline Gaming —Dublin, County Dublin
- Full-time
- Hybrid work
- No degree
Quick apply
Customer Service Assistant - Dublin City Center
BoyleSports —DUBLIN 1, County Dublin
- Customer service
- Communication skills
Quick apply
2d
Junior Technical Product Manager
Telnyx —Dublin, County Dublin
- SQL
- AI
- Resort
Stock Assistant
Aldi —Swords, County Dublin
- €15.40 an hour
- Evening shift
- Customer service
- Annual leave
Bioprocess Technician
Amgen —Dún Laoghaire, County Dublin
- €39,477.40–€53,410.60 a year
- Leaving certificate
- No degree
- Manufacturing
Travel Sales Consultant
Trailfinders —Dublin, County Dublin
- €52,000–€57,000 a year
- Full-time
- Sales
- Store discount
- Employee discount
Customer Assistant - Camden Street Express
Tesco Ireland —DUBLIN 2, County Dublin
- Full-time
- Employee assistance program
4d
Product Support Specialist
Asana —Dublin, County Dublin
- €57,000–€63,000 a year
- Weekend availability
- English
- AI
- Communication skills
- Work from home
Quick apply
Sales Associate
Sunglass Hut —Dublin, County Dublin
14d
Sales Team Member
Clarks —DUBLIN 1, County Dublin
- Part-time
- Sales
- Annual leave
Quick apply
9h
Sales Assistant
IKEA —Dublin, County Dublin
- €15.70–€16.18 an hour
- Full-time
- Annual leave
19h
Product Delivery Manager
JPMorganChase —Dublin, County Dublin
- Full-time
- Project management
- Continuous improvement
Product Manager
ICON Plc —Dublin, County Dublin
- Full-time
8d
Sales Associate
Ray-Ban —DUBLIN 2, County Dublin
Micro Analyst and Day Support
Diageo —Dublin, County Dublin
- Full-time
4d
Digital Print Operator
Poolville Ltd T/A Label Craft —Dundrum, County Dublin
- From €31,200 a year
- Overtime
- No degree
- Sick pay
Quick apply
14d

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Desktop Support Engineer

Teleperformance -
Dublin, County Dublin

Quick apply

Job details

Permanent

Qualifications

Telephony
Management
Customer service
Windows
Microsoft Office
Continuous improvement
Communications
Communication skills

Full job description

Job Type: Permanent

Location: Dublin

Hours: -37.5 Hours per week.

Out of hours work may be required.

About us

Teleperformance is a worldwide leader in multichannel customer experience management. We are experts in the call centre services industry and connect the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions. We’ve been providing superior customer care for leading brands throughout the world since 1978 and every year we interact with more than 35% of the world’s population.

We believe in the value of providing the best working environment for the best people, and our reputation as a company that works hard to inspire its employees has been recognized globally. Teleperformance was named a Great Place to Work® in various countries, including the UK, and was included in Forbes’ 50 Most Trustworthy Companies based in Western Europe, as well as in AON Hewitt Global’s Global Best Employers™ Program.

We are an equal opportunities employer and we welcome applications from all suitably qualified persons.

About the Role

As a Desktop Support Engineer you will provide desktop support to company employees, both on-site and at home for any issues reported. These will primarily relate to desktop and laptop hardware issues, software faults including email, telephony systems and associated in-house applications. You will be responsible for maintaining all IT kit based onsite and providing hands-on assistance to other IT teams and users based remotely.

General BAU tasks include but are not limited to, ticket management, hardware & software support, fault finding, troubleshooting, deployment, networking, and ensuring compliance with both internal and external security audits and accreditations. Good customer facing skills and ability to prioritise your workload are also key aspects of the role.

Candidates must be well-presented and prepared to invest their time to learn new skills in the constantly evolving world of Information Technology. Travel to our other Teleperformance sites within the UK may also be required on occasion.

Duties

Troubleshooting reported faults with Windows Desktop, laptop, VDI & mobile for end users
Software deployment and updates for all devices used in the estate
Maintain a high degree of customer service via in person communication, call, e-mail, and instant messaging for all support queries
Support and triage of major incident impacting business productivity and ability to maintain client KPIs
Gather and submit evidence in relation to quarterly and annual security policies, and external audits
Identifying business risks and ensuring adherence to internal and external security requirements
Close attention to Service Level Agreements (SLAs) and setting a clear expectation to the customer

Requirements

Ability to attain CTC and SC clearance as per UK government requirements.
Ability to maintain a high degree of customer service for all support queries.
Proven track record of close attention to Service Level Agreements (SLA’s) and setting a clear expectation to the customer.
Proactive approach, ability to prioritise and manage own workload.
Ability to solve complex problems & participate in continuous improvement.
Excellent oral and written communication skills.
Keen attention to detail.
Ability to relate to others in a positive manner. Strong team focus.
Experience with MS Office Packages

Skills and Experience (advantageous)

Experience and/or Qualifications in an IT field
Experience with Windows 10 & 11
Experience working with VDI solutions
Experience with Cisco Networking desirable.
Experience with MECM for software deployment, OS build and patch management
Experience of managing and implementing Group Policy in an enterprise environment.
Experience with Anti Virus software and managing cyber security threats
Experience working with O365 products and services
Working experience of ITIL and/or ISO270001 processes and procedures.
Proactive approach, ability to prioritise and manage own workload
Ability to solve complex problems & participate in continuous improvement.

Quick apply

Refine Your Search

of product jobs in dublin, d

Desktop Support Engineer

Product Designer

Business Development Executive (12 months Fixed Term Contract)

Trainee Merchandiser

AI Vibe Marketer

Customer Service Assistant - Dublin City Center

Junior Technical Product Manager

Stock Assistant

Bioprocess Technician

Travel Sales Consultant

Customer Assistant - Camden Street Express

Product Support Specialist

Sales Associate

Sales Team Member

Sales Assistant

Product Delivery Manager

Product Manager

Sales Associate

Micro Analyst and Day Support

Digital Print Operator

I want to receive the latest job alerts for of product in dublin, d

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