Find customer service representative us Jobs in dublin, d

Passenger Service Agent
Sky Handling Partner —Dublin, County Dublin
- €14.79–€14.94 an hour
- Part-time
- Customer service
- English
- Supervising experience
- Employee assistance program
- Sick pay
Quick apply
Customer Service Representative
Fidelity International —Dublin, County Dublin
- €32,100 a year
- Full-time
- Customer service
- Communication skills
- Employee assistance program
- Gym membership
Freelance In-Person Event Specialist - Dublin, Ireland
Visit.org —Dublin, County Dublin
- Weekend availability
- Customer service
- English
- In-person
Quick apply
Sales Representative
Right Price Tiles & Wood Flooring —Bray, County Wicklow
- €28,500–€32,000 a year
- Part-time
- Heavy lifting
- Sales
- English
Quick apply
Customer Service Executive
Bar One Racing Uk & Ireland —Kinsealy, County Dublin
- €14.15 an hour
- Full-time
- Cash handling
Quick apply
1d
Sales Representative - Dublin
Butternut Box —Dublin, County Dublin
- From €85,000 a year
- Day shift
- Sales
- Annual leave
8d
Client Development Specialist - Sales Representative
Indeed —Dublin, County Dublin
- €34,000–€50,000 a year
- Full-time
- Sales
- No degree
- Communication skills
- Annual leave
Quick apply
6d
Beauty Coach
Clarins Ireland —Liffey Valley Shopping Centre, County Dublin
- From €14.50 an hour
- Part-time
- Sales
- Customer service
- English
Quick apply
8d
Retail Sales Manager, Footwear Department, Brown Thomas, Dundrum
Kurt Geiger —Dundrum, County Dublin
- Full-time
- Employee discount
Quick apply
Territory Inside Sales Representative (EMEA & DACH) - Mailchimp
MarketStar —Dublin, County Dublin
- €47,000–€57,000 a year
- Full-time
- Sales
- English
- Presentation skills
- Store discount
- Wellness program
Quick apply
Customer Service and Sales Representative
Allianz —Dublin, County Dublin
- Full-time
- Hybrid work
- Sales
- Customer service
- Leaving certificate
8d
Inside Sales/ Customer Service Representative
Snap Ireland —DUBLIN 1, County Dublin
- Full-time
- Social media management
- Customer service
Quick apply
Customer Service Representative / Sales Consultant (FR speaker)
Talbot Lifting and Security Europe —Dublin, County Dublin
- €35,000 a year
- Full-time
- Customer service
- English
- Data entry
Quick apply
Trading Team Manager (ROI)
B&Q —Dublin, County Dublin
- €39,000–€45,000 a year
- Part-time
- Employee assistance program
2d
Field Sales Representative
Greyhound Recycling —Dublin, County Dublin
- From €14.15 an hour
- Weekend availability
- Sales
- English
- Data entry
- Free parking
- Employee discount
Quick apply
LOUNGE HOST - AER LINGUS LOUNGE DUBLIN AIRPORT
BaxterStorey —Dublin, County Dublin
- Full-time
- Hospitality
- Customer service
- No degree
- Employee assistance program
- Life insurance
Fleet Support Coordinator
National Truck & Van Rental —Dublin, County Dublin
- Full-time
- Computer skills
- Communication skills
- Employee assistance program
- Employee discount
Quick apply
Aircraft Appearance Operative
Sky Handling Partner —Dublin, County Dublin
- €14.74–€14.94 an hour
- Part-time
- English
- No degree
- Employee assistance program
- Sick pay
Quick apply
Logistics Coordinator
DSV —Dublin, County Dublin
- €35,000–€45,000 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- Analysis skills
- Annual leave
Business Development Representative
MarketStar —Dublin, County Dublin
- €40,000–€60,000 a year
- Full-time
- Sales
- Salesforce
- English
- Employee assistance program
14d

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Passenger Service Agent

Sky Handling Partner -
Dublin, County Dublin

Quick apply

Job details

Part-time
€14.79–€14.94 an hour

Benefits

Employee assistance program
Sick pay
On-site parking

Qualifications

Customer service
Manual Handling Certificate
English
Supervising experience
Security

Full job description

At Sky Handling Partner, our people ‘are’ our business! We are thrilled to offer the opportunity to join us as a Passenger Services Agent in the fast-paced environment of Dublin Airport, working with one of Ireland’s leading Ground Services Providers.

In this exciting role, you’ll navigate the buzz of air travel, ensuring passengers have an enjoyable experience before their flights while also delivering exceptional service to our airline clients. Experience the energy of the airport as you become a vital part of our team, delivering top-notch service in a setting where every day brings new adventures!

The Role:

As a Passenger Service Agent for Sky Handling Partner, you will collaborate closely with your colleagues across many departments as well as with staff at Dublin Airport and our Airline Representatives. Teamwork is essential to ensure a smooth service delivery, coordinating schedules, managing passenger flow, and responding efficiently to any operational challenges that may arise. By communicating effectively with your colleagues and supporting one another, you will help create a seamless and enjoyable travel experience for our passengers, while delivering exceptional services for our airline clients too.

Key Responsibilities:

To ensure passengers and their baggage are processed for the correct flight in accordance with established procedures.
To verify the validity of passenger’s documentation, with respect to immigration and security considerations
Ensuring that all passengers are asked the relevant security questions in accordance with the IAA Directives.
Assisting disrupted passengers in accordance with Supervisor/ Duty Manager instructions and with reference to the carrier’s disruption procedures.
Attending to the needs of passengers who may require special assistance
To accurately control the boarding process, so as to be able to confirm the total number of passengers on board with reference to the security and safety considerations.
To deal with passengers in a positive and friendly manner at all times demonstrating excellent customer service delivery.
To meet inbound passengers and escort them to immigration through the correct channels.
To maintain the highest level of grooming standards as per company regulation.
Report any system errors or procedural issues that you experience to your Supervisor.
Focus particular attention on avoiding duplicate check-in errors.
Other duties will be assigned from time to time including assisting in other departments.

Person Specification:

Customer Service experience
Ability to work well under pressure.
Good organisational and interpersonal Skills.
Ability to work rostered shifts and to be flexible in the event of disruptions.
The discipline to carry out any valid instruction as requested by the Duty managers / Station Manager in a professional manner.
A good record for attendance, punctuality and time keeping.

Requirements

Essential Criteria

Minimum Age Requirement 18 Years: Applicants must be at least 18 years old. This ensures compliance with legal working age regulations and is crucial for roles that may require driving or other age-sensitive responsibilities.
Pass a 5-Year Security Background Check and Garda Vetting Process: Successful candidates will be required to undergo a thorough security background check covering the past five years. This process, including Garda vetting, is essential to ensure the safety and security of our operations and to comply with industry regulations.
Eligible to Live and Work in the E.U.: Candidates must have the legal right to live and work in the European Union. This ensures compliance with employment laws and enables seamless integration into our diverse workforce.
Proficient Written and Verbal English Language Skills: Strong proficiency in both written and spoken English is essential for effective communication within the team and with clients. This includes the ability to understand instructions, convey information clearly, and maintain professional standards in documentation.
Ability to Work Rostered Shifts and Flexibility: The role requires you to work on a shift basis, which may include early mornings, late nights, weekends, and holidays. Flexibility is crucial, as operational needs can change due to flight delays or increased passenger demand. Your willingness to adapt to these changes helps maintain smooth operations and enhances the overall customer experience. Shift work will primarily start at 3am.
Ability to Work Well Under Pressure: The airport environment can be fast-paced and unpredictable. You should demonstrate the ability to remain calm and organized, even in high-pressure situations, such as managing large groups of passengers during peak travel times. This skill is vital for ensuring safety and providing excellent service during challenging circumstances.
Excellent Punctuality and Attendance: Reliability is key in this role, as punctuality directly impacts the overall efficiency of airport operations and the experience of our passengers. Your consistent attendance and commitment to being on time contribute to the team’s success and ensure that all scheduled services run smoothly.
Adherence to SHP Grooming & Uniform Standards: Candidates must be committed to maintaining a professional appearance in line with SHP’s grooming and uniform standards. This reflects our brand image and ensures that all employees present themselves in a manner that upholds our values of professionalism and excellence.

Desirable Criteria

Manual Handling Certificate
Previous experience in an operation environment
Customer Service experience

Contract and Hours:

Join a dedicated and collaborative team at Sky Handling Partner, where your commitment to safety and service will be appreciated and rewarded.

The role of Passenger Service Agent is a full-time, permanent contract, featuring a probation period of six months to ensure a good fit for both you and our team. We offer a competitive rate of pay for this role at €14.79 to €14.94 (Inclusive) per hour. Over time is paid at time and a half.

While the standard hours of the contract are 20 hours per week, flexibility is essential as you may be required to work additional hours in response to operational needs, including aircraft delays or other disruptions. Shift lengths can vary between 4 and 10 hours, and will include early starts and late finishes, allowing for a dynamic work environment.

Benefits

At Sky Handling Partner, our benefits are designed to support your financial and personal well-being while creating a positive team culture where every contribution is celebrated. We believe that when our team thrives, our business thrives too. Our offerings include:

Career Development opportunities
Pension Scheme to secure your future
Employee Assistance Programme for 24/7 confidential support
Sick Pay to ensure you’re cared for when you need it most
Bike4Work Scheme for a sustainable commute
Long Service Rewards recognizing your dedication
Discounted Insurance Policies through Marsh Insurance Brokers Ireland
Car Parking on site with a reduced employee rate

Quick apply

Refine Your Search

customer service representative us jobs in dublin, d

Passenger Service Agent

Customer Service Representative

Freelance In-Person Event Specialist - Dublin, Ireland

Sales Representative

Customer Service Executive

Sales Representative - Dublin

Client Development Specialist - Sales Representative

Beauty Coach

Retail Sales Manager, Footwear Department, Brown Thomas, Dundrum

Territory Inside Sales Representative (EMEA & DACH) - Mailchimp

Customer Service and Sales Representative

Inside Sales/ Customer Service Representative

Customer Service Representative / Sales Consultant (FR speaker)

Trading Team Manager (ROI)

Field Sales Representative

LOUNGE HOST - AER LINGUS LOUNGE DUBLIN AIRPORT

Fleet Support Coordinator

Aircraft Appearance Operative

Logistics Coordinator

Business Development Representative

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