Keywords Studios is an international technical and creative services provider to the global video games industry.
Established in 1998 and headquartered in Dublin, Keywords now has over 60 studios located across Europe, North America, South America and Asia. We provide integrated art production, engineering, audio services, testing, localization and player support services across 50 languages and 14 game platforms to 23 of the top 25 most prominent games companies. When you join the Keywords Family, you are joining over 10,000 passionate gaming employees around the world.
At Keywords Studios, we are using our passion for games, technology and media to create a global services platform for the video games industry and beyond. Our aim is to become the “go to” provider of technical services across a variety of service lines.
The Copywriter and Editor joins the Copywriting Team, a global team responsible for managing player-facing and internal knowledge content for a Keywords Studios client.
This role is based in Keywords International Ltd. Ground Floor, The Hive, Carmanhall Road, Sandyford Business Park, Dublin 18, D18 Y2C9, Ireland
The role is responsible for creating, editing, and maintaining clear, accurate, engaging knowledge content for both players and Player Support agents. This includes Self-Help articles that help players understand game-related topics and resolve common issues independently, as well as internal knowledge articles and FAQs that support efficient and consistent customer service.
As the team’s English language and editorial expert, the Copywriter and Editor helps maintain high standards across all knowledge content, ensuring complex information is communicated in a clear, concise, and easy-to-follow way for different audiences.
Requirements
Player-Facing Content Creation & Maintenance
- Create clear, concise, and engaging Self-Help articles that reflect the tone and style of the client’s games.
- Keep up with game updates and proactively identify content that needs to be created and updated.
- Regularly review existing content to ensure it remains accurate, relevant, and useful to players.
Agent-Facing Support Knowledge Content
- Create and maintain internal knowledge articles, FAQs, and pre-written responses to support accurate and efficient Player Support.
- Ensure information remains clear, consistent, accessible, and up to date across relevant knowledge platforms.
Editing & Content Quality
- Act as the team’s English language and editorial expert, ensuring content meets high standards of grammar, clarity, structure, flow, and readability.
- Review and improve existing content while ensuring language and tone are appropriate for the intended audience and the client’s games.
- Track relevant policy and process changes and ensure they are accurately reflected in knowledge content and documentation.
Team Collaboration & Support
- Collaborate with the copywriting team and stakeholders to turn complex information into clear, easy-to-follow content.
- Support team members in developing their English language and instructional writing skills.
English Language
- Native Level proficiency (C2) with exceptional spoken and written communication skills.
- Degree-level education in English, Linguistics, Communications, or related fields is preferred.
Writing and Editing
- Proven experience in content creation with the ability to adapt writing style and tone for different audiences and purposes.
- A portfolio demonstrating a range of writing styles and contexts is a plus.
- Strong editing and proofreading skills with excellent attention to grammar, structure, consistency, and detail.
- Experience with instructional, knowledge-based, or customer-facing content is an advantage.
Communication
- Excellent ability to convey complex information in a clear and engaging manner across different audiences.
Organization & Ownership
- Strong organizational skills with the ability to manage multiple content tasks, documentation, and changing information effectively.
- Proactive and reliable, with the ability to follow tasks through to completion while keeping content and systems up to date.
Tools & Knowledge Management
- Experience working with Knowledge Bases or similar content platforms.
- Experience with Content Management Systems is an advantage.
- Comfortable working with common productivity tools such as Google Workspace and Microsoft Office.
- Basic image-editing skills are a plus.
Collaboration & Adaptability
- Quick learner with the ability to adapt to new tools, processes, and changing information.
- Team-oriented with the ability to collaborate effectively within a globally distributed team.
The salary for this role is EUR 37,545 gross per annum
The required number of hours worked per week is 40 hours
