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Technical Support Engineer
SATIR Europe (Ireland) Co. Ltd —Drogheda, County Louth
- Up to €30,000 a year
- Full-time
- Bachelor's degree
- IT
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2d

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Technical Support Engineer

SATIR Europe (Ireland) Co. Ltd
Drogheda, County Louth

Quick apply

Job details

Full-time
Up to €30,000 a year
2 days ago

Benefits

On-site parking

Qualifications

ISO 9001
Quality assurance
Bachelor's degree
IT

Full job description

SATIR is a leading provider of Thermal Imaging cameras

This role will require providing first level phone, email and remote technical support to SATIR customers around the world.

The successful candidate will need to display a strong independent work ethic and the ability to work collaboratively within the SATIR team. The individual will be required to display strong troubleshooting, problem-solving and IT skills.

Primary Responsibilities
Technical Support

Handle assigned phone and email support cases
Provide excellent customer experience and timely response to all support issues
Manage support cases to timely resolution or escalation
Provide remote application support to customers (if required)
Update customers on all stages of support cases, from logging to research, action & resolution
Provide pricing and costs for out of warranty service and repairs
Issue invoices and repair documents

Quality Assurance

Experience of ISO 9001:2015 is preferred.
Work closely with internal and third-party product owners as required to resolve support cases
Maintain knowledgebase & share knowledge with the team
Create & publish customer facing support information such as best practice guides, FAQ’s, manuals, etc.

Other Duties as Assigned

Travel to Trade Shows & Exhibitions to represent Company Worldwide
New Product hardware and software testing
Product shipping and tracking
Assist with Office IT Systems
Sales support

Job Type: Full-time

Pay: Up to €30,000.00 per year

Benefits:

On-site parking

Application question(s):

Do you require a work permit now or in the future?
Do you have ISO 9001:2015 experience?

Education:

Bachelor's (preferred)

Work authorisation:

Ireland (required)

Work Location: In person

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