At Dean Group, we reimagine hospitality with character, not conformity. Founded in Dublin and now growing across Europe and the US, we create hotels shaped by personality, culture, and a heart-led hustle. Each of our hotels, restaurants, bars and gyms tells its own story, brought to life through humble hospitality and genuine human connection. Our people are at the centre of it all. They show up with individuality, warmth and curiosity, shaping who we are and how guests experience our hotels every day. We welcome fresh thinking and imagination, because playing it safe never made anything unforgettable.
We're currently seeking a Food & Beverage Assistant to join the team at Glasson Lakehouse. If you are passionate about exceptional customer service and have previous experience in a busy hotel then we would love to hear from you!
Key Areas
-
Providing exceptional food and beverage service in restaurant, bar and event settings
-
Maintaining high standards of cleanliness, presentation, and guest engagement throughout each shift
-
Supporting set-up, service, and breakdown of F&B operations efficiently and professionally
-
Collaborating with the wider F&B team to deliver consistent, guest-focused service
-
Demonstrating flexibility across morning, evening, and weekend shifts as required
-
Upholding health, safety, and hygiene standards in all service areas
Job Purpose
The Food & Beverage Assistant is a core member of the Food and Beverage team, delivering a consistently high level of service to all guests. Whether serving breakfast, a la carte dining, drinks, or private events, this role requires energy, professionalism, and a positive guest-first approach. The Food and Beverage Assistant will ensure all service standards are met while working collaboratively in a fast-paced hospitality environment.
Key Deliverables
Guest-Focused Service Delivery
-
Greet and engage guests warmly, ensuring all service is friendly and professional
-
Take and serve food and drink orders accurately and efficiently
-
Be attentive to guest needs and deliver a memorable dining experience
-
Handle any guest queries or complaints calmly and with a solution-oriented mindset
Operational Excellence
-
Support opening and closing duties including cleaning, setup, and preparation
-
Maintain clean and organised service areas including tables, floors, and equipment
-
Ensure food and beverage items are presented to brand standards
-
Follow proper procedures for billing, POS usage, and order tracking
Team Collaboration
-
Work closely with kitchen, bar, and events teams to ensure smooth service flow
-
Participate in pre-shift briefings and team meetings as required
-
Assist in cross-training new staff members or helping across different F&B outlets when needed
Health, Safety & Compliance
-
Follow all food safety, hygiene, and manual handling guidelines
-
Ensure compliance with licensing laws and responsible service of alcohol policies
-
Report incidents or maintenance issues to management promptly
-
Maintain personal grooming and presentation standards in line with the hotel's brand
Preferred Experience
-
Experience in a similar high-volume restaurant, bar, or hotel setting is beneficial
-
Fluent English with excellent communication and interpersonal skills
-
Well-presented, outgoing, and able to work calmly under pressure
-
Confident working both independently and as part of a team
-
Flexible availability including early mornings, late nights, and weekends
-
Eligible to work in Ireland
Benefits:
-
Global discounted staff room rates across the group
-
Complimentary bus service to and from the hotel
-
Subsidized after-hours taxi service
-
50% off Food and 25% Beverage across the group
-
Accrued Annual Leave with Service
-
Friends and Family discount
-
Gym Membership Discounts*
-
Continual training and development
-
Career progression within the Group
-
Gratuities *
-
Meals on shift
-
Bike to work scheme
-
Taxsaver for travel
-
Refer a friend scheme
-
Wellness at work events and access to wellness platform
-
Employment Assistance Programme
-
Group discounts for cinema tickets, shopping deals etc
-
Team appreciation days
-
Service recognition
-
Regular funfilled activities and gatherings for all teams across the group
Applicable to certain positions
Dean Group owns and operates a number of hotel across Ireland, in certain instances we may feel your skills and experience may suit another role we have available. By submitting your application, you are permitting Dean Group to contact you for other opportunities within the Group
#HP
