Find it support Jobs in cork county cork

IT Support Engineer - Helpdesk
PFH Technology Group —Little Island, County Cork
- Full-time
- IT
Quick apply
IT Support Administrator
Abtran —Cork, County Cork
- Full-time
- Azure
- Customer service
- Windows
Quick apply
4d
Junior Support Technician
Evo-soft Ireland —Cork, County Cork
- IT
- Communication skills
Production Support Specialist
OpenText —Cork, County Cork
- Analysis skills
- Organisational skills
- Communication skills
Technical Support Engineer
Intellect —Cork, County Cork
- Up to €35,000 a year
- Full-time
- English
- No degree
- Communication skills
Quick apply
4d
Operations Assistant (Full Time)
Eolas International Ltd —Little Island, County Cork
- From €32,000 a year
- Full-time
- English
- Communication skills
- Annual leave
- Sick pay
Quick apply
3d
Lab IT Desktop Support Engineer
Catalyx —Cork, County Cork
- Full-time
- Organisational skills
- IT
- Communication skills
Quick apply
Customer Support Specialist | Fintech | Cork office
TELUS Digital —Cork, County Cork
- €29,900 a year
- English
- AI
- Communication skills
- Free parking
Lab Desktop Support Engineer
Cognizant —Cork, County Cork
- Full-time
- Hybrid work
- Windows
- IT
- Manufacturing
Customer Assistant (Permanent 30-35 Hours) - Wilton
Tesco Ireland —Cork, County Cork
- Full-time
- Employee assistance program
Administrative Assistant
Appex Facility Management —Cork, County Cork
- €30,000–€35,000 a year
- Administrative experience
- Leaving certificate
- No degree
Quick apply
4d
Technical Support Engineer
Broadcom —Cork, County Cork
- Weekend availability
- Computer Science
- Customer service
- English
Desktop Engineer - Brinny - On Site
Intuit ED Ltd —Brinny, County Cork
- €120 a day
- Customer service
- Windows
- Microsoft Office
Quick apply
4d
Logistics Analyst - 11 Months Contract
Apple —Cork, County Cork
- Microsoft Excel
- Presentation skills
- Communication skills
2d
Cloud Applications Engineer
OpenText —Cork, County Cork
- Azure
- Computer Science
- Maintenance
Manager, IT Operations
Fixify —Cork, County Cork
- Communication skills
Service Desk Engineer
Westbourne IT Global Services —Cork, County Cork
- €35,000 a year
- Full-time
- Hybrid work
- Software troubleshooting
- Windows
- Microsoft Office
Quick apply
4d
Senior ICT Officer
Marymount University Hospital & Hospice —Cork, County Cork
- €52,235–€70,734 a year
- Full-time
- Remote
- Azure
- Windows
- Supervising experience
3d
Short
NEXT —Cork, County Cork
- €9.91–€14.15 an hour
- Part-time
- Contracts
20h
Supply Chain Analyst – 9 months Maternity Leave Cover (Fixed Term
Misc —Little Island, County Cork
- Full-time
- Microsoft Excel
- English
- IT
Quick apply

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IT Support Engineer - Helpdesk

PFH Technology Group -
Little Island, County Cork

Quick apply

Job details

Full-time | Temporary

Qualifications

Japanese
IT

Full job description

IT Support Engineer Level 1

PFH Technology Group are looking for an IT Support Engineer Level 1 to join our growing team.

Role Overview:
As an IT Support Engineer Level 1 you will be the first point of contact for our clients who are
experiencing IT issues. You will be troubleshooting, logging tickets, and providing technical support
for common hardware and software problems.

Location: Little Island, Cork
Contract Length: 12 Months

Key Responsibilities:

Provide premium quality phone, email and remote support for customer servers to

diagnose and resolve technical issues

Perform basic triage to ensure that the support calls are routed to the correct resolution

group

Reassign and schedule support calls with the extended field and onsite engineering teams
Communicate with customers on a regular basis via phone and email
Scheduling service, pre-sales, projects, training and leave for all engineers
Take an active part in team conference calls
Logging calls (tickets) and keeping records of customer queries
Analysing call logs so you can spot common trends and underlying problems.
Updating helpdesk documentation so that support information is available and current for

each customer

Testing and fixing faulty equipment
PC builds and installations
Execute any activities assigned
Monitor and control any activities assigned
Communicate activities updates to Service Delivery Manager and fellow Managed Services

team members (& Project Team members when applicable)

Complete timesheets daily

Candidate Profile:

An ability to communicate verbally and via email with all customers in simple and

understanding manner

An understanding of the business impact of ICT Systems and devices
An ability to follow through and close out all issues to customers’ satisfaction
An ability to assess each user’s IT knowledge levels
Being able to work under pressure
An ability to think logically
Ability to perform service desk admin functions to a high standard
Good analytical and problem-solving skills
Good interpersonal and customer care skills
Good accurate records keeping
Willingness to learn in a fast-paced environment
Professional and flexible attitude

PFH Technology, owned by Ricoh – a Japanese based global ICT company, is a premier provider of
end-to-end ICT solutions and a managed services portfolio scaling from SMEs to large Enterprise
organisations. We have unrivalled vendor relationships. We can procure, design, deploy and support
all your ICT needs. Our ISO certified Custodian™ Cloud Services and Custodian™ Managed Services
provide the technology and expertise to mitigate risk and reduce your costs immediately. We have a
nationwide network of over 750 dedicated professionals, ready to meet your ICT needs, with offices
in Dublin, Cork and Galway.

We are an equal opportunity employer and value diversity at PFH. We do not discriminate on the
basis of age, disability, civil or family status, gender, gender identity or expression, sexual orientation,
race, religion, or any other legally protected status.
We are committed to ensuring that individuals with disabilities or access needs are provided with
reasonable accommodation during the recruitment process, to perform essential job functions, and
to access the full benefits of employment. Please contact us if you require accommodation at any
stage.

IND1

Quick apply

Refine Your Search

it support jobs in cork county cork

IT Support Engineer - Helpdesk

IT Support Administrator

Junior Support Technician

Production Support Specialist

Technical Support Engineer

Operations Assistant (Full Time)

Lab IT Desktop Support Engineer

Customer Support Specialist | Fintech | Cork office

Lab Desktop Support Engineer

Customer Assistant (Permanent 30-35 Hours) - Wilton

Administrative Assistant

Technical Support Engineer

Desktop Engineer - Brinny - On Site

Logistics Analyst - 11 Months Contract

Cloud Applications Engineer

Manager, IT Operations

Service Desk Engineer

Senior ICT Officer

Short

Supply Chain Analyst – 9 months Maternity Leave Cover (Fixed Term

I want to receive the latest job alerts for it support in cork county cork

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