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Enterprise Tech Support Lead
One Identity —Cork, County Cork
- Weekend availability
- Azure
- Salesforce
- DevOps
Finance Manager, Global Finance Transformation
Amazon Ireland Support Services Limited —Cork, County Cork
- Full-time
- Microsoft Excel
- ERP systems
- English
Senior Analytics Engineer
SolarWinds —Cork, County Cork
- Salesforce
- Master's degree
- SQL
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Finance Manager, Global Finance Transformation
Amazon Ireland Support Services Limited —Cork, County Cork
Drive programs to completion across multiple organizations, ensuring alignment on scope, timelines, and deliverables. ACCA, ACA, CPA or CIMA qualification;
Sr Program Manager, Global Finance Transformation (GFT)
Amazon Ireland Support Services Limited —Cork, County Cork
Bachelor's degree in finance, accounting, business, economics, or a related analytical field (e.g., engineering, math, computer science), or a Bachelor's degree…

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business intelligence jobs near cork county cork

Enterprise Tech Support Lead

One Identity -
Cork, County Cork

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Job details

Full-time

Qualifications

Azure
Business intelligence
Salesforce
DevOps
Data analysis skills
Microsoft Office
Analysis skills
Project management
SharePoint
Leadership
Communication skills

Full job description

Overview:

We are currently seeking an Enterprise Technical Support Team Lead to join our Technical
Support Team.
This is a leadership role within a global, rapidly evolving Technical Support organization.
You will lead a team of technical professionals who deliver high-quality enterprise support,
working closely with senior Support leadership and cross-functional stakeholders to ensure
outstanding customer experience.

Reporting to Support Leadership, you will assist with planning, organizing, and leading a
team responsible for providing reliable, responsive, and high-quality technical support. You
will ensure contractual response commitments are met while fostering a culture of
accountability, technical excellence, and customer focus.

Responsibilities:

Assist to develop and retain a motivated, high-performing technical support team
Support a collaborative, inclusive team culture

Service Delivery & Operations

Ensure consistent delivery of high-quality support services
Lead and participate in customer case escalations
Identify and resolve service quality or efficiency issues
Provide backup on-call monitoring coverage during weekends and holidays

Cross-Functional Collaboration

Partner with Engineering, Product Management, Sales, and other teams to resolve critical

customer issues

Contribute to proactive support initiatives
Participate in Technical Support leadership initiatives
Support global operating goals
Develop effective systems, policies, and procedures

Qualifications:

Experience equivalent to a 4-year university education with an emphasis in

Information Technology and Security, Computer Science, or Business
Administration.

Requires an additional 4-5 years of experience working in Project

Management, Escalation Management role, or extensive support experience in
a medium-to-large software company.
Technical Knowledge:

Ability to obtain a strong understanding of the product or solutions' value to

the customers’ business.

Maintain a high-level understanding of the product/solutions architecture,

components, and configuration.

Strong analytical skills to evaluate and interpret complex situations using

multiple sources of information.
Communication/Interpersonal Skills:

Customer advocacy and stakeholder management in escalated situations

internal and external stakeholders toward successful outcomes.

Clear, executive-level communication and facilitation
Cross-functional coordination and action-plan execution
Sound judgment and composure under pressure

Preferred / Desirable Skills

Experience with: Salesforce CRM, Business Intelligence Reporting, Data Analysis, Webex

Meeting, Microsoft Power Automate, SharePoint, Azure DevOps, Office 365 Suite.

Knowledge of security software concepts, including identity and access management

(IAM), privileged access management (PAM), and audit and security monitoring solutions

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business intelligence jobs in cork county cork

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Senior Analytics Engineer

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