Find It support Jobs in Cork, C

IT Support Engineer - Helpdesk
PFH Technology Group —Little Island, County Cork
- Full-time
- IT
Quick apply
IT Support Administrator
Abtran —Cork, County Cork
- Full-time
- Azure
- Customer service
- Windows
Quick apply
1d
Junior Support Technician
Evo-soft Ireland —Cork, County Cork
- IT
- Communication skills
Production Support Specialist
OpenText —Cork, County Cork
- Analysis skills
- Organisational skills
- Communication skills
Lab IT Desktop Support Engineer
Catalyx —Cork, County Cork
- Full-time
- Organisational skills
- IT
- Communication skills
Quick apply
Operations Assistant (Full Time)
Eolas International Ltd —Little Island, County Cork
- From €32,000 a year
- Full-time
- English
- Communication skills
- Annual leave
- Sick pay
Quick apply
17h
Online Fulfilment Assistant
Boots —Cork, County Cork
- Part-time
- Warehouse experience
- Retail sales
- Employee discount
10h
Technical Support Engineer
Intellect —Cork, County Cork
- Up to €35,000 a year
- Full-time
- English
- No degree
- Communication skills
Quick apply
1d
Customer Support Specialist | Fintech | Cork office
TELUS Digital —Cork, County Cork
- €29,900 a year
- English
- AI
- Communication skills
- Free parking
Desktop Engineer - Brinny - On Site
Intuit ED Ltd —Brinny, County Cork
- €120 a day
- Customer service
- Windows
- Microsoft Office
Quick apply
1d
Lab Desktop Support Engineer
Cognizant —Cork, County Cork
- Full-time
- Hybrid work
- Windows
- IT
- Manufacturing
Customer Assistant (Permanent 30-35 Hours) - Wilton
Tesco Ireland —Cork, County Cork
- Full-time
- Employee assistance program
13d
Technical Support Engineer
Broadcom —Cork, County Cork
- Weekend availability
- Computer Science
- Customer service
- English
Manager, IT Operations
Fixify —Cork, County Cork
- Communication skills
Supply Chain Analyst – 9 months Maternity Leave Cover (Fixed Term
Misc —Little Island, County Cork
- Full-time
- Microsoft Excel
- English
- IT
Quick apply
Cloud Applications Engineer
OpenText —Cork, County Cork
- Azure
- Computer Science
- Maintenance
Computer Systems Validation - Consultant
Deloitte —Cork, County Cork
- Full-time
- Hybrid work
- Microsoft Office
- Agile
- IT
10h
Administrative Assistant
Appex Facility Management —Cork, County Cork
- €30,000–€35,000 a year
- Administrative experience
- Leaving certificate
- No degree
Quick apply
1d
IAM Operations Engineer
Dell Technologies —Cork, County Cork
- Full-time
- English
- Communication skills
Solutions Support Engineer
Wiz, Inc. —Cork, County Cork
- Weekend availability
- Remote
- Azure
- Java
- Master's degree
Quick apply
5d

I want to receive the latest job alerts for it support in cork, c

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

it support jobs near cork, c

IT Support jobs in Little Island, County Cork

Technical Support Engineer jobs in Cork, County Cork

Administrative Assistant jobs in Cork, County Cork

Customer Assistant jobs in Cork, County Cork

Support Technician jobs in Cork, County Cork

Solutions Engineer jobs in Cork, County Cork

It Support jobs in County Leitrim

It Support jobs in Tralee, County Kerry

It Support jobs in County Kerry

It Support jobs in Santry, County Dublin

Early Years Specialist jobs in Dublin, County Dublin

Production Specialist jobs in Dublin, County Dublin

Production Operator jobs in County Wexford

Cad Technician jobs in Dublin, County Dublin

Technician, Pharmacy jobs in Waterford, County Waterford

Desktop Support Technician jobs in Dublin, County Dublin

Maintenance Technician jobs in Dublin, County Dublin

Night Support Worker jobs in Dublin, County Dublin

Customer Assistant Lidl jobs in Lucan, County Dublin

Customer Specialist jobs in Dublin, County Dublin

IT Support Engineer - Helpdesk

PFH Technology Group -
Little Island, County Cork

Quick apply

Job details

Full-time | Temporary

Qualifications

Japanese
IT

Full job description

IT Support Engineer Level 1

PFH Technology Group are looking for an IT Support Engineer Level 1 to join our growing team.

Role Overview:
As an IT Support Engineer Level 1 you will be the first point of contact for our clients who are
experiencing IT issues. You will be troubleshooting, logging tickets, and providing technical support
for common hardware and software problems.

Location: Little Island, Cork
Contract Length: 12 Months

Key Responsibilities:

Provide premium quality phone, email and remote support for customer servers to

diagnose and resolve technical issues

Perform basic triage to ensure that the support calls are routed to the correct resolution

group

Reassign and schedule support calls with the extended field and onsite engineering teams
Communicate with customers on a regular basis via phone and email
Scheduling service, pre-sales, projects, training and leave for all engineers
Take an active part in team conference calls
Logging calls (tickets) and keeping records of customer queries
Analysing call logs so you can spot common trends and underlying problems.
Updating helpdesk documentation so that support information is available and current for

each customer

Testing and fixing faulty equipment
PC builds and installations
Execute any activities assigned
Monitor and control any activities assigned
Communicate activities updates to Service Delivery Manager and fellow Managed Services

team members (& Project Team members when applicable)

Complete timesheets daily

Candidate Profile:

An ability to communicate verbally and via email with all customers in simple and

understanding manner

An understanding of the business impact of ICT Systems and devices
An ability to follow through and close out all issues to customers’ satisfaction
An ability to assess each user’s IT knowledge levels
Being able to work under pressure
An ability to think logically
Ability to perform service desk admin functions to a high standard
Good analytical and problem-solving skills
Good interpersonal and customer care skills
Good accurate records keeping
Willingness to learn in a fast-paced environment
Professional and flexible attitude

PFH Technology, owned by Ricoh – a Japanese based global ICT company, is a premier provider of
end-to-end ICT solutions and a managed services portfolio scaling from SMEs to large Enterprise
organisations. We have unrivalled vendor relationships. We can procure, design, deploy and support
all your ICT needs. Our ISO certified Custodian™ Cloud Services and Custodian™ Managed Services
provide the technology and expertise to mitigate risk and reduce your costs immediately. We have a
nationwide network of over 750 dedicated professionals, ready to meet your ICT needs, with offices
in Dublin, Cork and Galway.

We are an equal opportunity employer and value diversity at PFH. We do not discriminate on the
basis of age, disability, civil or family status, gender, gender identity or expression, sexual orientation,
race, religion, or any other legally protected status.
We are committed to ensuring that individuals with disabilities or access needs are provided with
reasonable accommodation during the recruitment process, to perform essential job functions, and
to access the full benefits of employment. Please contact us if you require accommodation at any
stage.

IND1

Quick apply

Refine Your Search

it support jobs in cork, c

IT Support Engineer - Helpdesk

IT Support Administrator

Junior Support Technician

Production Support Specialist

Lab IT Desktop Support Engineer

Operations Assistant (Full Time)

Online Fulfilment Assistant

Technical Support Engineer

Customer Support Specialist | Fintech | Cork office

Desktop Engineer - Brinny - On Site

Lab Desktop Support Engineer

Customer Assistant (Permanent 30-35 Hours) - Wilton

Technical Support Engineer

Manager, IT Operations

Supply Chain Analyst – 9 months Maternity Leave Cover (Fixed Term

Cloud Applications Engineer

Computer Systems Validation - Consultant

Administrative Assistant

IAM Operations Engineer

Solutions Support Engineer

I want to receive the latest job alerts for it support in cork, c

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected