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Assistant I.S. Technical Support Officer
Local Government Jobs Ireland —Carlow, County Carlow
- €36,113–€55,460 a year
- Windows
6d

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Assistant I.S. Technical Support Officer
Local Government Jobs Ireland —Carlow, County Carlow
Qualification and at least six months’ relevant experience which should include: Knowledge and support experience of a number of the following - Windows 10,…
€36,113–€55,460 a year
6d
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Assistant I.S. Technical Support Officer

Local Government Jobs Ireland -
Carlow, County Carlow

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Job details

Permanent
€36,113–€55,460 a year
6 days ago

Qualifications

Microsoft Windows Server
Telephony
SCCM
Encryption
Windows
Mobile device management
Higher diploma
TCP/IP
Active Directory

Full job description

Professional and Technical

Analogous to Senior Staff Officer

36,113 - 55,460

Advertised Date: 18 May 2026

Annual Salary

Carlow

Permanent

Closing Date: 05 Jun 2026, 12:00 PM

Job Summary

Carlow County Council invite applications from suitably qualified candidates for the permanent post of Assistant I.S. Technical Support Officer.

The principal duties and responsibilities will be to perform the range of operations appropriate to the post of Assistant IS Technical Support Officer that may be assigned by the Head of Information Systems and shall include the following (non-exhaustive) duties:

to provide Level 1 technical support for the ICT environment including low level networks issues troubleshooting, desktop/laptop and mobile systems
to systematically interpret user problems, identify solutions and/or escalate complex or unresolved incidents within the team or to external suppliers

to manage and track issues from outset to conclusion, effectively communicating with all stakeholders throughout the process
to engage with business users to understand issues and requirements
to provide advice and solutions regarding installed applications and technology
to install, configure, test, and document hardware, software and network components and solutions, avoiding service disruptions
to ensure coherence to security requirements and licence compliance
to contribute to the continuous improvement of the team with regular updates to the knowledge base
to carry out any other duties that may be assigned from time to time

Further information is availale in the Candidate Information Booklet available on our website www.carlow.ie

Each candidate must have a general standard of education such as would enable the satisfactory performance of the duties and must hold, at a minimum, a Certificate in a computer related disciplineand in addition, the following would be desirable:

have passed the NCC/IPA Higher Diploma in Computer Studies or an equivalent Third Level accredited, certified I.T. qualification and at least six months’ relevant experience which should include:

strong Level 1 Support Desk experience

knowledge and support experience of a number of the following - Windows 10, Windows 7, Microsoft Office and Outlook, Windows Servers, LANs, WANs, WiFi, backup and recovery, anti-virus and other security systems, TCP/IP, routing and networks, Active Directory, Group Policy, VoIP telephony, encryption technologies, security systems, system monitoring and management including SCCM, Android and IOS and mobile device management, helpdesk management and audio-visual and meeting room technology

must be able to demonstrate commitment to customer service

Contact Details

Human Resource Section
Carlow County Council
County Buildings, Athy Road,
Carlow
R93 E7R7

059 9172410

[email protected]

Apply Now

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