Café Supervisor
Overview
We are looking for a dedicated and experienced Cafe Supervisor to join our team and ensure the smooth operation of what is busy and exciting cafe opportunity. Blending retail and hospitality to offer the customer a premium experience. The ideal candidate will have a passion for the food and beverage industry, leadership skills, and a commitment to providing exceptional customer service. As a Cafe Supervisor, you will be responsible for supporting the the Cafe Manager in overseeing the daily operations of the cafe, managing staff, ensuring high standards of food quality and hygiene, and maintaining a welcoming atmosphere for our customers. You will work closely with the Cafe Manager to implement policies and procedures, manage inventory, and ensure that all staff are trained and motivated to perform their best. Your role will also involve handling customer inquiries and complaints, ensuring compliance with health and safety regulations, and contributing to the overall success and profitability of the cafe. If you are a proactive, organized, and customer-focused individual with a strong background in the food and beverage industry, we would love to hear from you.
Job Description
· Oversee daily operations of the cafe.
· Manage and train cafe staff.
· Ensure high standards of food quality and hygiene.
· Maintain a welcoming atmosphere for customers.
· Handle customer inquiries and complaints.
· Manage inventory and order supplies.
· Implement and enforce cafe policies and procedures.
· Monitor staff performance and provide feedback.
· Ensure compliance with health and safety regulations.
· Coordinate with suppliers and vendors.
· Maintain accurate financial records and reports.
· Schedule staff shifts and manage payroll.
· Promote a positive work environment.
· marketing and promotional activities.
· Ensure efficient and effective service delivery.
· Address any operational issues promptly.
· Support the Area manager in achieving business goals.
· Foster strong customer relationships.
Requirements
- Proven experience as a Cafe Supervisor or similar role.
- Strong leadership and team management skills.
- Excellent customer service skills.
- Knowledge of food safety and hygiene regulations.
- Ability to work in a fast-paced environment.
- Strong organizational and multitasking abilities.
- Excellent communication and interpersonal skills.
- Ability to handle customer complaints and resolve issues.
- Proficiency in using cafe management software.
- Flexibility to work various shifts, including weekends and holidays.
- Attention to detail and problem-solving skills.
- Positive attitude and strong work ethic.
- Ability to work independently and as part of a team.
- Knowledge of coffee and beverage preparation is a plus.
- Ability to train and motivate staff.
- Commitment to providing exceptional customer service.
Customer Service
Providing a high level of customer service at all times
Excellent communication skills and happy temperament
Ensure all comments and complaints are logged and dealt with in a courteous manner.
Remaining up to date on activities and events in the café
Health & Safety
Carry out health and safety duties as specified in the organisation’s safety statement
Individual will be required to wear all black and will be provided with a T-shirt & apron.
Hair must be always tied back and hand/nails kept tidy.
Other
Any other duties as assigned
Attending internal meetings and training as agreed
Job Type: Full-time
Pay: €15.00 per hour
Benefits:
- Company events
- Employee discount
- Store discount
Work Location: In person
