AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. AWS Shield is looking to hire highly motivated, best-in-class Systems Development Engineers for our Distributed Denial of Service (DDoS) Response Team to drive the security and stability of our network, while innovating the automation of our operations. The ideal candidate will have a proven track record of technical leadership, success in autonomously and/or collaboratively driving complex issues to resolution, and an “automation first” mindset. The candidate can also demonstrate in-depth knowledge of systems engineering and/or security, and be able to clearly communicate design best practices to customers to help them scale under load. They will have regularly demonstrated operational excellence in supporting a large-scale service provider or enterprise environment, including event management. As a technical leader, the candidate will manage complex stakeholder relationships, both technical and leadership. A love for working with new technologies and pushing the envelope on existing technology is essential! This is an excellent opportunity to join Amazon’s world class technical teams, working with some of the best and brightest engineers, while developing your skills and furthering your career within one of the most innovative and progressive technology companies anywhere.
Key job responsibilities
- Systems Development Engineers perform high quality systems operations, deployments, scaling, and optimization, while maintaining application best practices and interacting with both internal and external customers.
- Work with Amazon customers and service teams to diagnose and respond to ongoing events.
- Partner with Amazon organizations to proactively assess their DDoS resilience and drive improvements.
- Identify and drive automation to improve incident response Drive improvements in our automated detection and mitigation systems from operational learnings.
- Develop quality metrics that surface recurring issues or inefficiencies, then drive them to resolution.
- Develop documentation and processes for recurring issues, operating procedures, or knowledge transfer.
- Advise leadership about new trends and/or ways to improve our DDoS response and resiliency.
- Effectively contribute towards hiring and developing others in the team.
- Participate in the team’s on-call rotation.
About the team
The Shield team builds and operates AWS Shield, Amazon's managed Distributed Denial of Service (DDoS) protection service. We safeguard applications running on AWS against network and transport layer attacks, ensuring availability and performance for customers worldwide. Our team develops intelligent detection algorithms, automated mitigation systems, and real-time threat response capabilities. We work backwards from customer needs to deliver always-on protection that scales automatically, defending against the largest and most sophisticated DDoS attacks. Shield protects millions of AWS resources daily, enabling customers to focus on their business without worrying about availability threats.
- Experience in professional, non-internship software development, or experience in development in the last 3 years
- Knowledge of systems engineering fundamentals (networking, storage, operating systems)
- Bachelor's degree or equivalent, or experience working in a high-tech environment
- Experience managing efforts in Unix/Linux environments, distributed systems or developing large-scale web applications
- Experience handling large enterprise technical customer escalations
- Experience in development in the last 3 years, or experience contributing to the architecture and design (architecture, design patterns, reliability and scaling) of new and current systems
- Experience with automation or working with scripting languages like Python, Java, Perl, PHP, Ruby, Bash, Shell, or equivalent
- Experience with virtualization (Hypervisors, VMware, Xen), or experience in software development
- Experience that includes strong analytical skills, attention to detail, and effective communication abilities, or experience in software development
- Experience in Linux and Networking protocols, or experience in Network protocols like DNS/DHCP/TCP and experience that includes strong analytical skills, attention to detail, and effective communication abilities
- Knowledge of network design, protocols and troubleshooting
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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
